Boosts morale, our techs can give each other meaningful (monetary) kudos as well as the client to the tech. We can easily measure the pulse of our clients and resolve issues quickly Review collected by and hosted on G2.com.

The website takes some time to get used to. They did do a small redesign recently but it still has quirks like needing to clear cache/cookies to log in. Review collected by and hosted on G2.com.

I like that we can customize our rewards page for our engineers on our team. This helps with ensuring we are offering what they want. Its also super easy to review CSAT items from clients. Review collected by and hosted on G2.com.

There are really no downsides to it, I feel the UI can be improved on the website, but that is probably me just being picky. I feel its a bit plain and not really appealing to the eye, but functionally its fantastic. Review collected by and hosted on G2.com.

Gamification helps engage your clients to leave reviews and motivate your employees to reach and monitor their progress and milestones. Review collected by and hosted on G2.com.

Not really seeing any downside. Allowing employees and clients to more easily engage is a win win. Review collected by and hosted on G2.com.

I like the ability to gamify the system, make it easier for my clients to submit if they like the service or no. Review collected by and hosted on G2.com.

Inability to track which client submitted a google review, inability to split points among multiple technicians that worked on the ticket. Review collected by and hosted on G2.com.

Customization allows us to gamify anything we need to as well as inter-company recognition Review collected by and hosted on G2.com.

I would like to see a reminder system as the points get ready to expire at the end of the month so staff are nudged to use it Review collected by and hosted on G2.com.

CrewHu solves a problem that all companies have, how to make your staff feel loved, but ensuring that those who don't get recognition don't feel like it is unfairly based on manager's personal opinions. Review collected by and hosted on G2.com.

It can become a little on the expensive side if the company is larger. It also does not allow you to split recognition amongst multiple staff. Review collected by and hosted on G2.com.

Easy to use and set up. Straightforward analytics. Fast and easy to sort out teams. Great motivation for teams to improve customer service. The interface is simple and intuitive. Review collected by and hosted on G2.com.

The scoring system needs to be expanded to five and not three. I do not like that the OK rating comes in as a negative. Some people just click that and it comes out as a negative on our end. It needs to be a bit more flexible. Review collected by and hosted on G2.com.

We have CrewHu setup so that peers can recognize each other when they see someone exhibiting one of our core values. The team loves this and we celebrate each peer award in our weekly all staff meeting. Review collected by and hosted on G2.com.

I haven't really found any downsides. We integrate it for our team and clients and it works flawlessly. The support is amazing as well! Review collected by and hosted on G2.com.

The platform is super easy to use and integrates flawlessly with PSA tool. It has been beneficial in engaging and rewarding team members across the organization. Review collected by and hosted on G2.com.

The cost is much higher than the competition, but you get many more features. It makes it more difficult to justify for smaller organizations with a tight budget. Review collected by and hosted on G2.com.

This software can help businesses manage their workforce, streamline communication, and optimize team performance. Review collected by and hosted on G2.com.

The user interface is not attractive and the support system doesn't respond quickly. Review collected by and hosted on G2.com.