The best part of Crewhu is their ability to bring together actionable data to proactively improve upon our customer service experience with all of our clients big and small. Review collected by and hosted on G2.com.

Some users may find the application tough at first with the many options available. But as with most software it has a learning curve that is quick to over come Review collected by and hosted on G2.com.

Crewhu is an amazing solution for getting your team engaged and invested in driving positive client experiences. Our team has really joined around crewhu and motivate each other to get more reviews as well as call each other out for the few clients that don't have the best experience (which happens to all of us) Review collected by and hosted on G2.com.

The only thing that I would say Crewhu could add is more metrics and more integration support. Being able to recognize our employees on even more performance would make this offering even better Review collected by and hosted on G2.com.

Getting customer feedback regarding employee engagement and allowing employees to praise each other. Review collected by and hosted on G2.com.

Needing to know how to code. The custom options require coding expertise. The lack of "know" of what each item is. There could be a "info" button next to each item so you know what it is and how to use it. Review collected by and hosted on G2.com.

The interface is well laid out and shows just enough detail. I think it helps reward staff/colleagues on how well they're doing and how satisfied clients/customers are at the end of the day. Sometimes you'll get someone who wants to comment on how you made them feel, which exemplifies why CrewHu is so valuable. Review collected by and hosted on G2.com.

It pretty much ticks all the boxes. However, sometimes I feel there should be a context option to explain why good or bad feedback was given and what was needed to resolve for others to see. Review collected by and hosted on G2.com.

A simple to use system for end users and a great way to reward staff. Keeps track of Customer Satisfaction metrics and Net Promoter Score for us and allows us to reward staff across the business. Review collected by and hosted on G2.com.

I'd like the ability to split individuals out of tickets for CSAT scoring purposes. And I bit more customisability, you see vompletion rates drop over time as customer become used to the survey and ignore it!! Review collected by and hosted on G2.com.

CrewHu is easy to use, easy to integrate, and makes rewarding great behavior simple. Everyone uses is, and it has improved our company camaraderie as well as our customer awareness. Review collected by and hosted on G2.com.

For anyone that isn't "techy", some of the integrations are a little complicated. That being said, CrewHu has always stepped in and assisted to make sure we were able to get the complete use of the program. Review collected by and hosted on G2.com.

Has very reliable reporting capabilities.

Customers are allowed to express their feelings on how a certain employee has served them.

The platform has helped business owners manage prodactivity with ease. Review collected by and hosted on G2.com.

i cant complain the product has served us well. I thank the developers for the good work Review collected by and hosted on G2.com.

I have tried a few survey tools, and this one has the most features of any I have tested. It allows us to get more surveys, better insight into how our customers feel, and get data we can use in our sales and marketing Review collected by and hosted on G2.com.

No big downsides I am aware of, as we are a new client. The price is perhaps a touch high for all the features, but the Pro package is a good balance of features and price. Review collected by and hosted on G2.com.

Before CrewHu, we assumed we were doing well with both clients and employees. However, once we started using CrewHu, the surveys showed us where our weaknesses were.

We've been able to gauge client and employee satisfaction.

We know our core values are being used by employees and we know our our clients understand them because they tell us in the CrewHu Surveys we send out.

We are able to adjust our plan, at any time, to deliver better service.

This has helped with client and employee retention.

We can't say enough about how wonderful CrewHu is and, in fact, we just upgraded to the Badass plan a few months back.

We are CrewHu Lifers at this point. Review collected by and hosted on G2.com.

The only thing that I would love to have access to, is a service that provides gift cards to the Philippines.

We have had considerable trouble finding good incentives to provide our overseas Filipino employees because there just aren't a lot of programs that provide services to their country that will allow us to pay with american funds.

However, that isn't CrewHu's fault :) Review collected by and hosted on G2.com.

Crewhu has transformed our culture in a way that was very unexpected and wonderful. It also has allowed us to quickly step in if there is a customer disappointment. We use crewhu reports as one of our KPIs in the weekly meeting. Awesome company, awesome support, product keeps getting better and better. Highly recommend. Review collected by and hosted on G2.com.

Integrations are a bit clunky and or incomplete, admin UI/UX choices are pretty poor requiring occasional review of KB or support to figure out things. I would like to see extensive work done on this part of the product, but certainly not a dealbreaker considering how awesome their support team and documentation is. Review collected by and hosted on G2.com.