JJ
Jahnaiza J.
Travel Advisor Tour and Travel
Small-Business (50 or fewer emp.)
"Cresta used to be good.. now not so much"
1.5/5
What do you like best about Cresta?

Calls being transcribed, that helps me best assist the guest. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Cresta puts all phone numbers and package numbers as astericks, makes my calls longer.It was way more helpful before that update. Review collected by and hosted on G2.com.

JC
jose c.
reservationist
Mid-Market (51-1000 emp.)
"very user friendly"
5/5
What do you like best about Cresta?

i like the fact that gives a guideline of the conversation, and its very user frienbdly ,and helps me w the customers Review collected by and hosted on G2.com.

What do you dislike about Cresta?

its too big sometimes. that could be the only thig i disliked, but its not really an issue Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Verified User in Airlines/Aviation
Mid-Market (51-1000 emp.)
"WORK REVIEW"
3.5/5
What do you like best about Cresta?

i like being able to see what was said in case I have to remind guest of anything that we went over Review collected by and hosted on G2.com.

What do you dislike about Cresta?

I do not have anything I dislike about it Review collected by and hosted on G2.com.

Rossalynn G.
RG
Rossalynn G.
Team Lead
Mid-Market (51-1000 emp.)
"I can review my calls to help my customer service"
4/5
What do you like best about Cresta?

That it advises how i can help my guests Review collected by and hosted on G2.com.

What do you dislike about Cresta?

doesnt fully transcribe correctly at times Review collected by and hosted on G2.com.

LF
Lillian F.
Reservations Agent
Mid-Market (51-1000 emp.)
"Cresta review for Holiday Inn Club Vacations"
5/5
What do you like best about Cresta?

Cresta has helped to give some tips to help deescalate a situation. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

One of the things I don't like about cresta is that it doesn't always pick up the calls. Review collected by and hosted on G2.com.

Verified User in Alternative Dispute Resolution
UA
Verified User in Alternative Dispute Resolution
Mid-Market (51-1000 emp.)
"Cresta is a good app but like all can use some improvements,"
3.5/5
What do you like best about Cresta?

I like that is blocks ou t sensitive information and keeps recordings Review collected by and hosted on G2.com.

What do you dislike about Cresta?

i least like how sometimes it meses up words and records even if on mute Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Helpful! I love being able to look back on my conversation with a guest, it helps me so much!"
5/5
What do you like best about Cresta?

I love that it takes down the guests information and that I can always go back to review my call for note taking. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Sometimes its not accurate in what it hears. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"A useful tool when it's working reliably"
4/5
What do you like best about Cresta?

Being able to go back on my call in order to remember what mightve been said Review collected by and hosted on G2.com.

What do you dislike about Cresta?

The lack of reliability in capturing dialogue Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Solid Product"
4/5
What do you like best about Cresta?

Transcripts being there to refer back to during call. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Sometimes the features do not work properly. Minor glitches usually but sometimes the transcript stops working and only shows 1 person talking, does not pick up the other. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
IL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"Cresta review"
2.5/5
What do you like best about Cresta?

I like that i can go back and verify what a guest stated and make sure i am able to add notes to a package. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Cresta doesnt get all the words right that myself or the guest says. and numbers doesnt do numbers like it use too. Review collected by and hosted on G2.com.