MO
Michelle O.
Sales Product Specialist Manager
Mid-Market (51-1000 emp.)
"Great overall service"
5/5
What do you like best about Cresta?

Quick turnaround whenever we have questions or are looking to implement new features Review collected by and hosted on G2.com.

What do you dislike about Cresta?

No significant concerns, I would like to be able to utilize or test new features more frequently Review collected by and hosted on G2.com.

DM
Debra M.
tour and travel
Mid-Market (51-1000 emp.)
"I LIKE THAT WE CAN SEE EXACLTY WHAT WAS SAID IN THE CONVERSATION"
5/5
What do you like best about Cresta?

That i can see what the guest replied and i can also copy the transcript Review collected by and hosted on G2.com.

What do you dislike about Cresta?

i dont really use the sugestions some time they dont make sence Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
AP
Verified User in Professional Training & Coaching
Enterprise (> 1000 emp.)
"Customer Insights is the bomb dot com!"
5/5
What do you like best about Cresta?

To have the ability to see insights into customer and agent behaviors will be extremely enlightening! Review collected by and hosted on G2.com.

What do you dislike about Cresta?

As of right now, I don't see anything at the moment. I know that if there is something I dislike, the team will be receptive to feedback. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"Cresta has been a great experience since they have introduced it to us"
4/5
What do you like best about Cresta?

I love that it transcribes my voice into text. It does make my life as an agent a lot better just due to the fact i can scroll through tthe whole text and see what was said earlier in the converstaion Review collected by and hosted on G2.com.

What do you dislike about Cresta?

I dislike the fact that it isnt always accurate with the words and phrases that are being said sometimes and just the technical issues you run into on the daily basis Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"User friendly - but some things dont work as fast or efficiently on occasion"
4/5
What do you like best about Cresta?

Insights as well as AI providing suggestions and finishing consultant sentences. LIVE view is awesome as well as Cresta Director. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Hiccups syncing with back end system (live engage). User-friendliness to view comments and review commensts. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Great tool to have while speaking to guests and to keep track of previous key information."
5/5
What do you like best about Cresta?

I like that we are able to go back to listen and read what the previous conversation went or if there was an issues not only is our conversation recorder but black and white. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

I dont like the fact that the key information like phone number, email etc is blurred out so we arent able to see that if we didnt hear the guest we have to ask again instead of looking at the recording. Review collected by and hosted on G2.com.

MS
Malini S.
Reservations agent
Small-Business (50 or fewer emp.)
"Very helpful"
5/5
What do you like best about Cresta?

The transcription to me is the best part about cresta Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Sometimes not accurate in what it transcripts and does not show the phone numbers anymore. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"Features and Updates"
4/5
What do you like best about Cresta?

We can review the call which can assist you in several different ways. You recieve helpful tips. Sizing of the application. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Updates, you lost some of the feature or no longer have access to. Not being able to pin the application to a certain area on your screen. Review collected by and hosted on G2.com.

JU
Jordan U.
Senior Data Analyst
Enterprise (> 1000 emp.)
"Creative and Collaborative!"
5/5
What do you like best about Cresta?

I love that our partners are giving us creative ways to review insights to our business! They are collaborative and open to all feedback. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

No downsides at this point. We are still in the creation phase. Review collected by and hosted on G2.com.

JR
Jeremy R.
Divisonal Manager
Enterprise (> 1000 emp.)
"Cresta is a game changer. From a leader perspective, having the ability to surf through is awesome."
4.5/5
What do you like best about Cresta?

The agent scorecard. This feature has allowed my leaders to be able to delvier a coaching in a fraction of the time it used to take. Cresta crushes their competitors. Review collected by and hosted on G2.com.

What do you dislike about Cresta?

Not that I dislike but the transcribing accuracy of the transcript could use some help. Its has improved immensely but still has a bit to go to be 100% accuarte. Review collected by and hosted on G2.com.