the feature i like the most is the recommendations when talking to a guest Review collected by and hosted on G2.com.

i dont like that the phone number is in stars sometimes you really cant here the guest very well and before you can see the number it was super helpful. If they can find a way to not allow the credit cards number to show but allowthe phone number would be awaesome. Review collected by and hosted on G2.com.

The responsiveness from the company. They take out feedback and execute very quickly with suggestions. They have roundtables and ask about our likes and dislikes about it. Review collected by and hosted on G2.com.

With new updates it can be buggy at times. Like for example: clocking and timing out occasionally. The bright side is a responsive support email available to us and they give updates a long the way Review collected by and hosted on G2.com.

I like that it can translate your conversation. I often use it to go back and fill in information , I may have forgoten to add to my guest profile. I have never use another brand. Review collected by and hosted on G2.com.

I dislike that it records you if you on a call or not. It often doesn't translate words correctly. This product could be better if translate words correctly. Improvements should be in translation. Review collected by and hosted on G2.com.

Great concept, that helps to see in live time calls to verify what agents and guest are stating. It is also great for coaching agents on calls. Helps go back when you want to make sure what was stated on a call Review collected by and hosted on G2.com.

The phone number is removed from when you are speaking with someone, where as in previous it would show up. Not everything that is stated shows up in the transcript properly. Scrolling works weird. Review collected by and hosted on G2.com.

Cresta has helped our Reservations Team improve conversion by almost 5 points since inception. Our leaders love Cresta Director to manage their teams better, saving time and helping with retention. Review collected by and hosted on G2.com.

Currently, there are no dislikes. Cresta seems to listen to our team members and leaders to build what we need specific to our business, and they do it at lightning speed. Review collected by and hosted on G2.com.

Cresta helps us doing our jobs more effectually. For the agents on the team, it helps guide them through their phone calls. For leaders, it helps them to monitor the agents phone calls and provide timely coaching’s. Review collected by and hosted on G2.com.

I wouldn't say their are any downsides to Cresta, it is AI, so it learns over time and gets better each day. This will improve the transcriptions of the calls. Review collected by and hosted on G2.com.

The insights from the leader dashboard allow us to pinpoint and coach agents more efficently. Review collected by and hosted on G2.com.

Nothing all of the dislikes are with LMI Review collected by and hosted on G2.com.

Cresta has been helping with reporting and coaching. I can easily run reports to see how my team is doing, as well as look at their past coaching history. Review collected by and hosted on G2.com.

Currently, There is nothing to dislike about Cresta. Review collected by and hosted on G2.com.

The ability to go back and look upon the conversation I am having to ensure poper compliance. It comes in handy when there's a conversation that might be hard to understand due to background noise. Review collected by and hosted on G2.com.

The time it takes to load up some screens that somestimes requires a control-alt-delete hard close from Windows if it's completely frozen. This would help immensely. Review collected by and hosted on G2.com.

it allows me to find multiple answers. and its always quick with repleys and a other way to assis me when I get stuck on a question. I dont really know I havent used this be Review collected by and hosted on G2.com.

its not always reliable it registers different stuff then what I am saying everything doesnt register what Im saying all the time, he would be translating other thing Review collected by and hosted on G2.com.