--- title: Cresta Reviews meta\_title: 'Cresta Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 43 reviews by the users' company size, role or industry to find out how Cresta works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 43 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Cresta Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Cresta but has limited features. Are you part of the Cresta team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Cresta is an AI-native contact center platform that combines the best of AI and human intelligence to turn every customer conversation into a competitive advantage. Our unified platform powers both human and AI agents across voice and digital channels, helping enterprises discover customer insights and behavioral best practices, automate high-volume conversations and inefficient workflows, and empower every team member to work smarter and faster. Built for large, complex enterprises, Cresta unifies real-time guidance, analytics, and automation so leaders can see exactly what is happening in their contact centers and take action with confidence. Teams use Cresta to uncover what top performers do differently, standardize those behaviors across the organization, and continuously improve experiences without adding manual overhead. From accelerating onboarding and reducing average handle time to improving compliance and consistency, Cresta helps transform the contact center from a cost center into a strategic growth engine. With solutions spanning real-time agent assistance, quality management and coaching, conversation intelligence, and omnichannel AI Agents, Cresta helps enterprises save time and money, differentiate the customer experience, and accelerate revenue growth across the entire customer lifecycle. Cresta powers the world's leading customer experiences for brands like United Airlines, NRG, and Cox Communications. Born out of the Stanford AI Lab and led by executives from Google Contact Center AI, Vertex AI, and OpenAI, Cresta is backed by leading investors including Andreessen Horowitz, Sequoia, and Greylock. * * * Seller [Cresta](https://www.g2.com/sellers/cresta) Discussions [Cresta Community](https://www.g2.com/products/cresta/discuss) Languages Supported Czech, Danish, German, Greek, English, French, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Thiago Velloso Show More ## Top-Rated Alternatives [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![Observe.AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Observe.AI") Observe.AI 4.6/5(257) ](https://www.g2.com/products/observe-ai/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ View All Alternatives ](https://www.g2.com/products/cresta/competitors/alternatives) ## User Insights Average based on 43 real user reviews. [Log in to unlock pricing and user insights](/login) ## Cresta Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More JJ Jahnaiza J. Travel Advisor Tour and Travel Small-Business (50 or fewer emp.) 6/22/2022 "Cresta used to be good.. now not so much" 1.5/5 What do you like best about Cresta? Calls being transcribed, that helps me best assist the guest. Review collected by and hosted on G2.com. What do you dislike about Cresta? Cresta puts all phone numbers and package numbers as astericks, makes my calls longer.It was way more helpful before that update. Review collected by and hosted on G2.com. Recommendations to others considering Cresta: I used to enjoy using this until it started putting asterisks for package numbers and phone numbers, such a hassle Review collected by and hosted on G2.com. What problems is Cresta solving and how is that benefiting you? None as of right now. The update ruined the benefits for me. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Cresta? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Cresta ](https://www.g2.com/products/cresta/discussions/new) GU Guest User What is Cresta used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cresta-used-for) [ View all Discussions ](https://www.g2.com/products/cresta/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/cresta/pricing) Cresta Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/cresta-vs-observe-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6026e3be34ed2736eac4c10a6ef83111/balto.png "Product Avatar Image") Balto 4.8/5(592) [ Compare Now ](https://www.g2.com/compare/balto-vs-cresta) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/cresta-vs-gong) ##### ##### Cresta Features Training Knowledge Base Coaching Materials Feedback Review Scorecard Coaching Card [ View More Features ](https://www.g2.com/products/cresta/features) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Chatbots](https://www.g2.com/categories/chatbots)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is a dedicated PR CRM worth it for a small in-house communications team?](https://www.g2.com/discussions/is-a-dedicated-pr-crm-worth-it-for-a-small-in-house-communications-team)[Which PR CRM tools have the most reliable and frequently updated journalist contact data so account executives are not pitching stale addresses?](https://www.g2.com/discussions/which-pr-crm-tools-have-the-most-reliable-and-frequently-updated-journalist-contact-data-so-account-executives-are-not-pitching-stale-addresses)[What's the best influencer marketing platform for mobile users](https://www.g2.com/discussions/what-s-the-best-influencer-marketing-platform-for-mobile-users) [Top tools for real-time data analytics](https://www.g2.com/discussions/top-tools-for-real-time-data-analytics)[What mobile app is best for business spend tracking](https://www.g2.com/discussions/what-mobile-app-is-best-for-business-spend-tracking)[Pros and Cons Details](https://www.g2.com/products/cresta/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)