# Top 10 Cresta Alternatives & Competitors
**Average Rating:** 4.2/5
**Total Number of Reviews:** 43
Explore the best alternatives to Cresta for users who need new software features or want to try different solutions. AI Customer Support Agents Software is a widely used technology, and many people are seeking quick, easy to use software solutions with coaching card. Other important factors to consider when researching alternatives to Cresta include ease of use and reliability. The best overall Cresta alternative is Balto. Other similar apps like Cresta are Observe.AI, Gong, NiCE CXone Mpower, and Genesys Cloud CX. Cresta alternatives can be found in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) but may also be in [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) or [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance).


## Best Paid & Free Alternatives to Cresta
  - [Balto](https://www.g2.com/products/balto/reviews)
  - [Observe.AI](https://www.g2.com/products/observe-ai/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [NiCE CXone Mpower](https://www.g2.com/products/nice-cxone-mpower/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
  - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews)
  - [Convin.ai](https://www.g2.com/products/convin-ai/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews)

## Top 10 Alternatives to Cresta Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Cresta stacks up to the competition, check reviews from current & previous users in industries like Hospitality, Information Technology and Services, and Marketing and Advertising, and find the best product for your business.


  ### 1. [Balto](https://www.g2.com/products/balto/reviews)
By Balto
**Average Rating:** 4.8/5
**Total Reviews:** 577
Balto connects contact center agents with AI to enable better conversations that deliver results.


Reviewers say compared to Cresta, Balto is:
- Easier to set up
- Better at meeting requirements
- Better at support
Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg), [Sales Coaching](https://www.g2.com/categories/sales-coaching)

**Compare:** [Cresta vs Balto](https://www.g2.com/compare/balto-vs-cresta)
**Compare Balto with other alternatives:**
- [Balto vs Observe.AI](https://www.g2.com/compare/balto-vs-observe-ai)
- [Balto vs Gong](https://www.g2.com/compare/balto-vs-gong)
- [Balto vs NiCE CXone Mpower](https://www.g2.com/compare/balto-vs-nice-cxone-mpower)
- [Balto vs Genesys Cloud CX](https://www.g2.com/compare/balto-vs-genesys-cloud-cx)
- [Balto vs Kore.AI](https://www.g2.com/compare/balto-vs-kore-ai)
- [Balto vs Chorus by ZoomInfo](https://www.g2.com/compare/balto-vs-chorus-by-zoominfo)
- [Balto vs Convin.ai](https://www.g2.com/compare/balto-vs-convin-ai)
- [Balto vs Outreach](https://www.g2.com/compare/balto-vs-outreach)
- [Balto vs Fin by Intercom](https://www.g2.com/compare/balto-vs-fin-by-intercom)

  ### 2. [Observe.AI](https://www.g2.com/products/observe-ai/reviews)
By Observe.AI
**Average Rating:** 4.6/5
**Total Reviews:** 236
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.


Reviewers say compared to Cresta, Observe.AI is:
- Easier to set up
- Easier to admin
- Better at support
Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [Cresta vs Observe.AI](https://www.g2.com/compare/cresta-vs-observe-ai)
**Compare Observe.AI with other alternatives:**
- [Observe.AI vs Balto](https://www.g2.com/compare/balto-vs-observe-ai)
- [Observe.AI vs Gong](https://www.g2.com/compare/gong-vs-observe-ai)
- [Observe.AI vs NiCE CXone Mpower](https://www.g2.com/compare/nice-cxone-mpower-vs-observe-ai)
- [Observe.AI vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-observe-ai)
- [Observe.AI vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-observe-ai)
- [Observe.AI vs Chorus by ZoomInfo](https://www.g2.com/compare/chorus-by-zoominfo-vs-observe-ai)
- [Observe.AI vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-observe-ai)
- [Observe.AI vs Outreach](https://www.g2.com/compare/observe-ai-vs-outreach)
- [Observe.AI vs Fin by Intercom](https://www.g2.com/compare/fin-by-intercom-vs-observe-ai)

  ### 3. [Gong](https://www.g2.com/products/gong/reviews)
By Gong
**Average Rating:** 4.7/5
**Total Reviews:** 6,542
The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.


Reviewers say compared to Cresta, Gong is:
- Easier to set up
- Better at meeting requirements
- Better at support
Categories in common with Cresta: [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching](https://www.g2.com/categories/sales-coaching)

**Compare:** [Cresta vs Gong](https://www.g2.com/compare/cresta-vs-gong)
**Compare Gong with other alternatives:**
- [Gong vs Balto](https://www.g2.com/compare/balto-vs-gong)
- [Gong vs Observe.AI](https://www.g2.com/compare/gong-vs-observe-ai)
- [Gong vs NiCE CXone Mpower](https://www.g2.com/compare/gong-vs-nice-cxone-mpower)
- [Gong vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-gong)
- [Gong vs Kore.AI](https://www.g2.com/compare/gong-vs-kore-ai)
- [Gong vs Chorus by ZoomInfo](https://www.g2.com/compare/chorus-by-zoominfo-vs-gong)
- [Gong vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-gong)
- [Gong vs Outreach](https://www.g2.com/compare/gong-vs-outreach)
- [Gong vs Fin by Intercom](https://www.g2.com/compare/fin-by-intercom-vs-gong)

  ### 4. [NiCE CXone Mpower](https://www.g2.com/products/nice-cxone-mpower/reviews)
By NiCE
**Average Rating:** 4.3/5
**Total Reviews:** 1,728
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Reviewers say compared to Cresta, NiCE CXone Mpower is:
- Better at meeting requirements
Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Cresta vs NiCE CXone Mpower](https://www.g2.com/compare/cresta-vs-nice-cxone-mpower)
**Compare NiCE CXone Mpower with other alternatives:**
- [NiCE CXone Mpower vs Balto](https://www.g2.com/compare/balto-vs-nice-cxone-mpower)
- [NiCE CXone Mpower vs Observe.AI](https://www.g2.com/compare/nice-cxone-mpower-vs-observe-ai)
- [NiCE CXone Mpower vs Gong](https://www.g2.com/compare/gong-vs-nice-cxone-mpower)
- [NiCE CXone Mpower vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone-mpower)
- [NiCE CXone Mpower vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-nice-cxone-mpower)
- [NiCE CXone Mpower vs Chorus by ZoomInfo](https://www.g2.com/compare/chorus-by-zoominfo-vs-nice-cxone-mpower)
- [NiCE CXone Mpower vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-nice-cxone-mpower)
- [NiCE CXone Mpower vs Outreach](https://www.g2.com/compare/nice-cxone-mpower-vs-outreach)
- [NiCE CXone Mpower vs Fin by Intercom](https://www.g2.com/compare/fin-by-intercom-vs-nice-cxone-mpower)

  ### 5. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,530
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Reviewers say compared to Cresta, Genesys Cloud CX is:
- Easier to set up
- Better at meeting requirements
Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Chatbots](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [Cresta vs Genesys Cloud CX](https://www.g2.com/compare/cresta-vs-genesys-cloud-cx)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Balto](https://www.g2.com/compare/balto-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Observe.AI](https://www.g2.com/compare/genesys-cloud-cx-vs-observe-ai)
- [Genesys Cloud CX vs Gong](https://www.g2.com/compare/genesys-cloud-cx-vs-gong)
- [Genesys Cloud CX vs NiCE CXone Mpower](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone-mpower)
- [Genesys Cloud CX vs Kore.AI](https://www.g2.com/compare/genesys-cloud-cx-vs-kore-ai)
- [Genesys Cloud CX vs Chorus by ZoomInfo](https://www.g2.com/compare/chorus-by-zoominfo-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Outreach](https://www.g2.com/compare/genesys-cloud-cx-vs-outreach)
- [Genesys Cloud CX vs Fin by Intercom](https://www.g2.com/compare/fin-by-intercom-vs-genesys-cloud-cx)

  ### 6. [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
By Kore.ai
**Average Rating:** 4.6/5
**Total Reviews:** 471
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.


Reviewers say compared to Cresta, Kore.AI is:
- Easier to set up
- Better at meeting requirements
- Easier to admin
Categories in common with Cresta: [Chatbots](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [Cresta vs Kore.AI](https://www.g2.com/compare/cresta-vs-kore-ai)
**Compare Kore.AI with other alternatives:**
- [Kore.AI vs Balto](https://www.g2.com/compare/balto-vs-kore-ai)
- [Kore.AI vs Observe.AI](https://www.g2.com/compare/kore-ai-vs-observe-ai)
- [Kore.AI vs Gong](https://www.g2.com/compare/gong-vs-kore-ai)
- [Kore.AI vs NiCE CXone Mpower](https://www.g2.com/compare/kore-ai-vs-nice-cxone-mpower)
- [Kore.AI vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-kore-ai)
- [Kore.AI vs Chorus by ZoomInfo](https://www.g2.com/compare/chorus-by-zoominfo-vs-kore-ai)
- [Kore.AI vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-kore-ai)
- [Kore.AI vs Outreach](https://www.g2.com/compare/kore-ai-vs-outreach)
- [Kore.AI vs Fin by Intercom](https://www.g2.com/compare/fin-by-intercom-vs-kore-ai)

  ### 7. [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews)
By ZoomInfo
**Average Rating:** 4.5/5
**Total Reviews:** 2,990
Chorus.ai is a leading conversation intelligence platform; it transcribes and analyzes sales meetings in real-time.


Reviewers say compared to Cresta, Chorus by ZoomInfo is:
- Easier to set up
- Better at meeting requirements
- Better at support
Categories in common with Cresta: [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching](https://www.g2.com/categories/sales-coaching)

**Compare:** [Cresta vs Chorus by ZoomInfo](https://www.g2.com/compare/chorus-by-zoominfo-vs-cresta)
**Compare Chorus by ZoomInfo with other alternatives:**
- [Chorus by ZoomInfo vs Balto](https://www.g2.com/compare/balto-vs-chorus-by-zoominfo)
- [Chorus by ZoomInfo vs Observe.AI](https://www.g2.com/compare/chorus-by-zoominfo-vs-observe-ai)
- [Chorus by ZoomInfo vs Gong](https://www.g2.com/compare/chorus-by-zoominfo-vs-gong)
- [Chorus by ZoomInfo vs NiCE CXone Mpower](https://www.g2.com/compare/chorus-by-zoominfo-vs-nice-cxone-mpower)
- [Chorus by ZoomInfo vs Genesys Cloud CX](https://www.g2.com/compare/chorus-by-zoominfo-vs-genesys-cloud-cx)
- [Chorus by ZoomInfo vs Kore.AI](https://www.g2.com/compare/chorus-by-zoominfo-vs-kore-ai)
- [Chorus by ZoomInfo vs Convin.ai](https://www.g2.com/compare/chorus-by-zoominfo-vs-convin-ai)
- [Chorus by ZoomInfo vs Outreach](https://www.g2.com/compare/chorus-by-zoominfo-vs-outreach)
- [Chorus by ZoomInfo vs Fin by Intercom](https://www.g2.com/compare/chorus-by-zoominfo-vs-fin-by-intercom)

  ### 8. [Convin.ai](https://www.g2.com/products/convin-ai/reviews)
By Convin
**Average Rating:** 4.7/5
**Total Reviews:** 548
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.


Reviewers say compared to Cresta, Convin.ai is:
- Easier to set up
- Better at meeting requirements
- Better at support
Categories in common with Cresta: [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Cresta vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-cresta)
**Compare Convin.ai with other alternatives:**
- [Convin.ai vs Balto](https://www.g2.com/compare/balto-vs-convin-ai)
- [Convin.ai vs Observe.AI](https://www.g2.com/compare/convin-ai-vs-observe-ai)
- [Convin.ai vs Gong](https://www.g2.com/compare/convin-ai-vs-gong)
- [Convin.ai vs NiCE CXone Mpower](https://www.g2.com/compare/convin-ai-vs-nice-cxone-mpower)
- [Convin.ai vs Genesys Cloud CX](https://www.g2.com/compare/convin-ai-vs-genesys-cloud-cx)
- [Convin.ai vs Kore.AI](https://www.g2.com/compare/convin-ai-vs-kore-ai)
- [Convin.ai vs Chorus by ZoomInfo](https://www.g2.com/compare/chorus-by-zoominfo-vs-convin-ai)
- [Convin.ai vs Outreach](https://www.g2.com/compare/convin-ai-vs-outreach)
- [Convin.ai vs Fin by Intercom](https://www.g2.com/compare/convin-ai-vs-fin-by-intercom)

  ### 9. [Outreach](https://www.g2.com/products/outreach/reviews)
By Outreach
**Average Rating:** 4.3/5
**Total Reviews:** 3,553
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle.


Reviewers say compared to Cresta, Outreach is:
- Better at meeting requirements
Categories in common with Cresta: [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching](https://www.g2.com/categories/sales-coaching)

**Compare:** [Cresta vs Outreach](https://www.g2.com/compare/cresta-vs-outreach)
**Compare Outreach with other alternatives:**
- [Outreach vs Balto](https://www.g2.com/compare/balto-vs-outreach)
- [Outreach vs Observe.AI](https://www.g2.com/compare/observe-ai-vs-outreach)
- [Outreach vs Gong](https://www.g2.com/compare/gong-vs-outreach)
- [Outreach vs NiCE CXone Mpower](https://www.g2.com/compare/nice-cxone-mpower-vs-outreach)
- [Outreach vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-outreach)
- [Outreach vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-outreach)
- [Outreach vs Chorus by ZoomInfo](https://www.g2.com/compare/chorus-by-zoominfo-vs-outreach)
- [Outreach vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-outreach)
- [Outreach vs Fin by Intercom](https://www.g2.com/compare/fin-by-intercom-vs-outreach)

  ### 10. [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,828
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to Cresta, Fin by Intercom is:
- Easier to set up
- Better at meeting requirements
Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [Cresta vs Fin by Intercom](https://www.g2.com/compare/cresta-vs-fin-by-intercom)
**Compare Fin by Intercom with other alternatives:**
- [Fin by Intercom vs Balto](https://www.g2.com/compare/balto-vs-fin-by-intercom)
- [Fin by Intercom vs Observe.AI](https://www.g2.com/compare/fin-by-intercom-vs-observe-ai)
- [Fin by Intercom vs Gong](https://www.g2.com/compare/fin-by-intercom-vs-gong)
- [Fin by Intercom vs NiCE CXone Mpower](https://www.g2.com/compare/fin-by-intercom-vs-nice-cxone-mpower)
- [Fin by Intercom vs Genesys Cloud CX](https://www.g2.com/compare/fin-by-intercom-vs-genesys-cloud-cx)
- [Fin by Intercom vs Kore.AI](https://www.g2.com/compare/fin-by-intercom-vs-kore-ai)
- [Fin by Intercom vs Chorus by ZoomInfo](https://www.g2.com/compare/chorus-by-zoominfo-vs-fin-by-intercom)
- [Fin by Intercom vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-fin-by-intercom)
- [Fin by Intercom vs Outreach](https://www.g2.com/compare/fin-by-intercom-vs-outreach)

## Explore Articles
- [Top-rated tools for multi-factor biometric authentication](https://www.g2.com/discussions/top-rated-tools-for-multi-factor-biometric-authentication)
- [Best all-in-one webinar platform](https://www.g2.com/discussions/best-all-in-one-webinar-platform)
- [What is the most affordable incident management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-incident-management-software-for-smbs)
- [Which ABM analytics software provides the most actionable insights?](https://www.g2.com/discussions/which-abm-analytics-software-provides-the-most-actionable-insights)
- [Top tools for running multi-channel marketing campaigns](https://www.g2.com/discussions/what-are-the-top-tools-for-running-effective-multi-channel-marketing-campaigns)
- [Best AP automation solutions for reducing late payment fees](https://www.g2.com/discussions/what-is-the-best-ap-automation-solution-for-reducing-late-payment-fees)

## Spotlight Categories
- [Help Desk Software](https://www.g2.com/categories/help-desk)
- [Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking)
- [Employee Recognition Software](https://www.g2.com/categories/employee-recognition)