Creovai takes insights to the next level and moves you from being reactive to proactive. Custom quality assurance scoring puts the right information into the hands of team members who can help shape coaching and training which directly impacts the service and support we provide to our customers. Review collected by and hosted on G2.com.

The biggest challenge to date has been the ability to share dashboards and reports in a way that looks as visually appealing outside the solution as it does inside. Review collected by and hosted on G2.com.

Creovai has a strong focus on creativity and innovation, which really stands out. The way it encourages collaboration among diverse talents fosters unique ideas and solutions. Review collected by and hosted on G2.com.

While I can’t express personal dislikes, some common challenges that people might encounter in collaborative environments like Creovai could include potential communication barriers or the difficulty of aligning different creative visions. Review collected by and hosted on G2.com.

I like the merger between the organizations, and I think it can add value as long as you don't keep charging customers additional money. With so many other companies utilizing AI, it's going to be tough for Creovai to increase its prices. Review collected by and hosted on G2.com.

The price. It's expensive, and it sounds like the cost will continue to increase with new feature rollouts, which will force me to look at different software. Review collected by and hosted on G2.com.

At the bare minimum it's helpful to see a script of the calls I'm reviewing. It can be helpful when spot checking things as well. Our contacts at Tethr are easy to get in touch with and helpful. Review collected by and hosted on G2.com.

It would help my team a lot to be able to see the scripts of the official Tethr categories. Scripting can be hard to conceptualize, and the training for scripting left things to be desired. Seeing how Tethr scripts would have been helpful.

Otherwise, the talk to text makes a lot of mistakes and there are features I wish it had - being able to count and differentiate between dead time and holds, being able to determine if a member or a rep hung up. Review collected by and hosted on G2.com.

Easy for my manager to send me QA calls. Allows me to see his notes and places to put in my notes as well. Review collected by and hosted on G2.com.

AI stuff has some work that is needed. Feels like i am missing out on some features too. Review collected by and hosted on G2.com.

The detailed information that it provides Review collected by and hosted on G2.com.

The search function could be improved a bit Review collected by and hosted on G2.com.

Creovai is a great tool, provides insights into our service and enables us to review calls to set our teams and customers up for success. Review collected by and hosted on G2.com.

Creovai overall captures and collects the information that I need. Review collected by and hosted on G2.com.

I like that Tethr includes both phone calls/chats as well as the QA form. Having everything integrated makes it easier for evaluators to provide feedback and for managers and agents to receive and review feedback. We have both internal and external evaluators and we can work together to provide feedback, but reporting allows us to track some or all of the evaluattions. I frequently use Tethr to run reports and it is easy to use with a variety of options for that. I was part of the team that worked to implement and integrate Tethr with our current systems and it was easy to get everyone on board. I've only needed to contact customer support one time about my login, but that one time it was a quick resolution. Review collected by and hosted on G2.com.

The biggest issue I personally had with Tethr was that it was another system to learn and get used to. We needed some help getting our reports set up and there was some adjustment needed at first. Review collected by and hosted on G2.com.

It is helpful that you can filter reports and searches by numerous different categories such as date range, agent name, call topics that are included or missing from the call. It makes targetting specific behaviors easier to monitor. Review collected by and hosted on G2.com.

The transcripts are not always accurate; what may be flagged as missing from the call is in fact included but not caught. Review collected by and hosted on G2.com.

The scope of how much data it can provide. Review collected by and hosted on G2.com.

The interface is oversized but readable. I have to scroll to see all my scores. There could be improvements with how space is managed. Review collected by and hosted on G2.com.