AH
Amie H.
Leasing HUB Supervisor
Mid-Market (51-1000 emp.)
"Good tool, but need better way to share calls"
3.5/5
What do you like best about Creovai?

Great way to review calls via recording and transcript. Review collected by and hosted on G2.com.

What do you dislike about Creovai?

That they only way to share a call is to send the email. Need a way to be able to download the call in certain circumstances that does not require a guest account to sign into system. Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the feedback, Amie. I've fed that directly to our product team. Many thanks, Greg

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Love that I can hear the call and see the transcripts"
4/5
What do you like best about Creovai?

Evaluation of EVERY call that comes in to the MCC. Review collected by and hosted on G2.com.

What do you dislike about Creovai?

Customization is long and bulky. We have many departments and we cannot customize the evaluation based on department. Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the feedback, I've passed your thoughts to the product team.

Murtuza L.
ML
Murtuza L.
Quality Engineer - AI
Mid-Market (51-1000 emp.)
"using AI analytical tool"
4.5/5
What do you like best about Creovai?

The reports and the dashboard feature. I have hands-on experience leveraging AI analytical tools to analyze large datasets, uncover insights, and drive data-informed decision-making across various business functions. Review collected by and hosted on G2.com.

What do you dislike about Creovai?

Enhance transcription for Mono calls - I understand that this will be a challenge with Mono audio recordings, but there is still room for improvement, and the quality of transcripts can be better. Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for your feedback, we have made note. Many thanks!

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Not intuitive, hard to use"
0.5/5
What do you like best about Creovai?

Not much unfortunately, we used Gong and it was much easier to use Review collected by and hosted on G2.com.

What do you dislike about Creovai?

We have to manually record calls. It's impossible to share recordings. Its hard to navigate recorded calls in general Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for your feedback and we're sorry you're not enjoying using the platform. Feel free to reach out directly (hi@creovai.com) if you'd like to discuss things in more detail, grab some training etc. Many thanks.

Verified User in Utilities
IU
Verified User in Utilities
Small-Business (50 or fewer emp.)
"It's a very friendly system to monitor calls and look for outliers in order to determine root causes"
4/5
What do you like best about Creovai?

I like that everyone can use this system with less than 10 mins training Review collected by and hosted on G2.com.

What do you dislike about Creovai?

Sometimes the system switches the caller and the agent that makes difficult to filter the information needed. Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the feedback, I've passed it on to our product team. Many thanks, Greg

Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Love the ability to review a call from a different day and able to see the transcript ."
2.5/5
What do you like best about Creovai?

Love the ability to review a call from a different day and able to see the transcript. and how I can look back at past customer experiences. Review collected by and hosted on G2.com.

What do you dislike about Creovai?

Nothing really, I think there is too much info displayed on the QA form that might not be privy to your employment type . Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the review! Your feedback has been noted.

Verified User in Consumer Electronics
UC
Verified User in Consumer Electronics
Enterprise (> 1000 emp.)
"Shows the smoke in your quality"
3.5/5
What do you like best about Creovai?

Tethr helps highlight high level problems. Review collected by and hosted on G2.com.

What do you dislike about Creovai?

Take everything with a grain of salt; the accuracy of categories is not always helpful and sometimes misleading. Review collected by and hosted on G2.com.

Response from Carl Schultze of Creovai
Edit edit

Thanks for submitting your feedback. We're sorry to hear you're not seeing higher levels of accuracy in some of the categories. We actually have some easy ways to improve this through rating those inaccuracies as you come across them. If you're interested in learning more, please reach out to your Account or Service manager, or have your Tethr Admin let them know of any issues. Thanks again.

JP
jhon p.
Quality Analytics
Enterprise (> 1000 emp.)
"Best AI to work with"
5/5
What do you like best about Creovai?

Creovai has become a key tool for our quality monitoring. Its detailed interaction analysis and alerts help us quickly identify areas for improvement. Review collected by and hosted on G2.com.

What do you dislike about Creovai?

I'm still waiting to be able to work with interactions in Spanish. Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the review!

Adrían L.
AL
Adrían L.
Customer Satisfaction Team Member
Enterprise (> 1000 emp.)
"Excellent"
5/5
What do you like best about Creovai?

The way to find every interaction and how it supports on how to work Review collected by and hosted on G2.com.

What do you dislike about Creovai?

sometimes there is a delay with every call, but is nothing that affects in total. Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks Adrian, I'm glad we're delivering for you. Many thanks!

Verified User in Human Resources
UH
Verified User in Human Resources
Enterprise (> 1000 emp.)
"Not the most tech-forward tool, but it's better than nothing"
3/5
What do you like best about Creovai?

The search function is very helpful when trying to find very specific information in a large database. Review collected by and hosted on G2.com.

What do you dislike about Creovai?

Creovai is not the most user friendly, and it only provides audio/transcripts - no video. It's not intuitive to find/sort recording by type. As a new user, it's not an easy platform to learn. Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the review. And thank you for the suggested areas of improvement. These have been noted!