Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Valuable Next-Day Insights, But Setup Can Be Cumbersome"
3/5
What do you like best about Creovai?

IT OFFERS NEXT DAY INSIGHTS INTO WHATS DRIVING CONTACT AND PROVIDES COACHABLE INSIGHTS Review collected by and hosted on G2.com.

What do you dislike about Creovai?

THE TOOL IS NOT REAL TIME AND CREATING TAGS AND TEAMS ETC IS TROUBLESOME Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for your feedback, it's much appreciated. I have passed your thoughts to the product team. Many thanks, Greg

GS
Garrett S.
Technical Support Coordinator
Enterprise (> 1000 emp.)
"Creovai Review"
3.5/5
What do you like best about Creovai?

Usually works pretty well if you have the right keywords. Review collected by and hosted on G2.com.

What do you dislike about Creovai?

Sometimes adds words to your search that you didn't include and that can be annoying.

Does not always seem to do a good job at identifying specific issues (maybe this is how we have our categories setup?) Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Hi Garrett, thanks for the feedback. It's really valuable. If you'd like to set up some time to discuss category setup then please let me know. Many thanks, Greg

Adriann R.
AR
Adriann R.
sales
Enterprise (> 1000 emp.)
"Great program"
4/5
What do you like best about Creovai?

Easy way to see all call info without having to listen in. Review collected by and hosted on G2.com.

What do you dislike about Creovai?

I like everything it is a little complex to navigate at times tho Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the review, Adriann. Do let me know if we can schedule any sort of training to make the platform more valuable for you. Many thanks, Greg.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Well-Organized, But Not as User-Friendly as Gong"
3/5
What do you like best about Creovai?

organized well. easy to find specific call Review collected by and hosted on G2.com.

What do you dislike about Creovai?

not as easy to use as gong. can be hard to find call Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the feedback. It's much appreciated.

CK
Charles K.
Call Center Manager
Mid-Market (51-1000 emp.)
"Great AI assisted tool"
5/5
What do you like best about Creovai?

Being able to have access to call transcripts that give insight to issues on calls and tied directly to other connected calls Review collected by and hosted on G2.com.

What do you dislike about Creovai?

Not being able to really pick up on tone without using words they are needed to be said in the ISP world and giving it a negative response Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the feedback and the review, Charles. Your thoughts have been passed to the product team. Have a great day.

Ram M.
RM
Ram M.
Advisor.
Small-Business (50 or fewer emp.)
"Fun and Easy Email Generation"
4/5
What do you like best about Creovai?

Its fun to use to generate emails and remove repetitive tasks. Review collected by and hosted on G2.com.

What do you dislike about Creovai?

I think it can be daunting to a new or inexperience user. Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the review, Ram. Many thanks, Greg

PK
Payal K.
Lead Analyst
Enterprise (> 1000 emp.)
"Very user friendly and customisable reports according to own requirement"
4.5/5
What do you like best about Creovai?

Reports & Dashboards and sequential categories Review collected by and hosted on G2.com.

What do you dislike about Creovai?

Only repocess shows each script taking hit on how many calls Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Hi Payal, thanks for the review! Your thoughts on the scripting functionality has been fed back internally. Many thanks, Greg

Nick R.
NR
Nick R.
Partner Sales
Enterprise (> 1000 emp.)
"Call listening, grading and celebrating made easy!"
4.5/5
What do you like best about Creovai?

I like the fact that I can filter calls by team, agent, call length and score. I makes it easy for me being in training to find the best call to help me grow. Review collected by and hosted on G2.com.

What do you dislike about Creovai?

I wish there was a screen record option along with the call to see how the agent navigated. Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Hi Nick, thanks for the review. I've passed your feedback to the product team. Many thanks, Greg

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Mediocre"
3.5/5
What do you like best about Creovai?

That I can go back and see my transcripts of my call .

easy to use

easy to interrupt for the most part Review collected by and hosted on G2.com.

What do you dislike about Creovai?

It does not always pick up the correct verbiage and never gets my name correct. Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the feedback it has been noted.

Ely G.
EG
Ely G.
Jr Onboarding Specialist
Enterprise (> 1000 emp.)
"Helps to track my performance"
4/5
What do you like best about Creovai?

Easy tool to search, filter and review your calls, using it almost on-daily basis to find a room for improvement Review collected by and hosted on G2.com.

What do you dislike about Creovai?

AI tools does not always do a correct scoring Review collected by and hosted on G2.com.

Response from Greg Taylor of Creovai
Edit edit

Thanks for the review, Ely. It's much appreciated. Your feedback has been fed to the product team.