I appreciate Creovai's ability to help me close deals in my sales role, making it an effective tool for my work. I also find the platform very useful overall. Initially, setting it up was easy, especially with some assistance. I value the service for its overall ease of use, which contributes positively to my daily tasks. Review collected by and hosted on G2.com.

I feel that the platform could be a bit more intuitive. Although setting it up was relatively easy with help, there seems to be room for improvement in terms of user-friendliness. Review collected by and hosted on G2.com.

After months of usage, I've enjoyed utilizing Creovai's transcript and automatic tags. Review collected by and hosted on G2.com.

I've found that Creovai is NOT a helpful call coaching software. It does not pull over customer information from our CRM to help me quickly identify the customer and does not include video recording, making it impossible to coach toward buyer queues and body language. The evaluation model is manual and tedious and it lacks important information like talk time. I hope that my company switches back to Gong so I can more effectively coach our sellers. Review collected by and hosted on G2.com.

The platform offers easy access, allowing my manager to conveniently share updates and other important details with me. Review collected by and hosted on G2.com.

The software is not very easy to understand, and there are some confusing elements that make it harder to use. Review collected by and hosted on G2.com.

I use Creovai for analyzing interactions and converting voice to transcript. I like the reports, dashboard, and search functionality the most. Exporting data with just a few clicks is a big plus. Setting up Creovai was very easy. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

Although Creovai had it's limitations, I've realize comparatively it was a great product. The filtering options, dashboards, reports, etc. are extremely customizable and informative. Review collected by and hosted on G2.com.

Silences/holds aren't easily tracked by instance, vs. total. However I am finding this is a limitation with other products as well. Review collected by and hosted on G2.com.

The Smart way to transcript the call. easy to find the observation Review collected by and hosted on G2.com.

take time to load the detail on multiple tab

Some time its do incorrect or flip in transcript.

overlay of conversation Review collected by and hosted on G2.com.

Streamlines dashboard statistics and KPI tracking, QA is organized in an easy to understand way that is geared towards efficiency. Excited to get access to the scheduling assistant and AI support in call flow and organization of company documents Review collected by and hosted on G2.com.

The roll out of the agent assist has been difficult and hasn't worked as anticipated. It seems like a lot of the features and integration benefits aren't available to us because of the level that was purchased. We haven't been able to track any benefit since starting when it comes to efficiency and streamlining our process and procedures. Review collected by and hosted on G2.com.

Call Summary is one of the new feature which I like a lot. it is time saving and we do not have to review entire interaction. Review collected by and hosted on G2.com.

Creovai can add more info in the learning videos. Review collected by and hosted on G2.com.

I love that I no longer have to take substantial amount of time out of my day to review calls. Rather than just looking at a sample size, I am able to review 100% of my agents calls. The plug and play was so seamless that it really didnt require anything from our IT team. The team at Creovai that we have been able to work with has just been amazing. Review collected by and hosted on G2.com.

The only downside is the amount of time it takes to build out the things you would like to use such as dashboards or the phrasing for certain things to trigger when searching. Review collected by and hosted on G2.com.

Summary of call and ability to get snippets Review collected by and hosted on G2.com.

Calls take a while to load, not immediately Review collected by and hosted on G2.com.