The ability to filter and narrow down on specific demographics for quality assurance review. Review collected by and hosted on G2.com.
It can be overwhelming to learn initially. Review collected by and hosted on G2.com.
What I love about Tethr is that you can share Dashboards without even having to send links, just share it and it will appeared on your Dashboard section. I love the fact that it will show a transcript of the call you are reviewing, which is awesome as some times you can't catch up what someone said. Review collected by and hosted on G2.com.
I feel like the filters can be improved a little bit more, however, is not a big deal. Also, the interface could be better. Review collected by and hosted on G2.com.
Thank you for the kind review. We appreciate your feedback. So glad Tethr makes call evaluations easy!
I like how customizable it is, there are a lot of things that can be added to be picked up for one certain critria. Review collected by and hosted on G2.com.
The only thing I hate is that it doesn't hear some things right so it doesn't pick up what it should because of slurring or maybe slang so I would like some more relax pick up with tethr Review collected by and hosted on G2.com.
Thank you for taking the time to provide us feedback. We're so glad you are finding value in Tethr.
the platform is user friendly and very easy to navigate Review collected by and hosted on G2.com.
I wish it didnt time out and make me re log in Review collected by and hosted on G2.com.
Thanks for the review!
Transcipt accuracy is better than most tools that I have used. The preset report functionality is also great - this helps reducing human effort from something that is recurring in terms of numbers Review collected by and hosted on G2.com.
Limitations of filters and complex scripting. Also, while exporting the process is tedious and creates quite a bit of user effort Review collected by and hosted on G2.com.
Dhruv, thank you for taking the time to submit your thoughts here. We're happy to hear you're seeing high accuracy and can reliably use Tethr to drive your automation processes. Our team is always open to hearing about how we can make Tethr better, so if you're open to discussing more about how we can improve filtering, scripting or exporting please submit a request at support.tethr.com and mention this review or my name. Thanks again!
See how Creovai improved
Tethr utilizes speech analytics to automatically transcribe and analyze conversations from customer interactions. This can include phone calls, chat sessions, and other communication channels. The platform is designed to generate insights from the analyzed conversations. This can provide valuable information about customer sentiment, common issues, and areas for improvement in customer service. The platform may offer features for monitoring and evaluating the performance of customer service agents. This can help in identifying areas where additional training or support may be needed. Review collected by and hosted on G2.com.
At first, it is a bit confusing as to how should you use it, but with the proper training, it gets easy. Review collected by and hosted on G2.com.
It has a great navigation flow and broad data analysis. Now that my understanding is greater the platform category building is easy to understand and build my own. Review collected by and hosted on G2.com.
Exportable table with option to select additional metadata. Review collected by and hosted on G2.com.
We're happy to hear Tethr is working well for you and your organization! Also wanted to note that you can export tables with additional meta data through our Interaction Detail Export feature. See the link below for details. Thanks again for your feedback!
https://support.tethr.com/hc/en-us/articles/360049383133
Tethr has tons of great benefits: an amazing customer support team, EASY to use, provides actionable insights and much more! I also can't forget how great & friendly all their employees are - They truly make everything even easier and better! Review collected by and hosted on G2.com.
Honestly, there isn't much to dislike about Tethr! Review collected by and hosted on G2.com.
Leveraging their machine learning technology enhances our insights into the customer experience, enabling us to pinpoint areas of communication improvement. Furthermore, their exemplary post-sales support ensures we're never left unsupported, which is crucial when selecting business partners. Review collected by and hosted on G2.com.
"I have had a very positive experience working with Tethr. Their team has been exceptionally cooperative and easy to collaborate with. I appreciate their professionalism and the smooth working relationship we've developed. I guess there is nothing to dislike about Tethr. Review collected by and hosted on G2.com.
Tethr is our go-to for digging into trending analysis, giving us actionable insights that everyone in the company can benefit from. Moreover, we've introduced Automated Quality Monitoring to improve our manual quality checks for agent performance. This automation has been a game-changer, helping us spot areas for improvement not just with our agents, but also by spotting patterns in customer behavior across a much larger volume of calls. Review collected by and hosted on G2.com.
There are no downsides to Tethr. We're all about leveraging Tethr to boost our operations and gather some invaluable insights! Review collected by and hosted on G2.com.