--- title: Crelio CRM Reviews meta_title: 'Crelio CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Crelio CRM works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 1 scale: '5' date_modified: '2026-07-17' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Crelio CRM Reviews **Vendor:** CrelioHealth (formerly known as LiveHealth) **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 ## About Crelio CRM Crelio Patient Engagement is a cloud-based patient management tool that helps you upscale your patient retention strategy for more enhanced outcomes. With Crelio Patient Engagement, you can leverage a wide range of advantages, such as 1. End-To-End Patient Scheduling & Order Management 2. Branded Patient Portal & Patient App 3. Enable Promotions To Build Your Lab's Online Presence 4. End-To-End Self-Testing Kit Management 5. White-labeling & Branding 6. Website & Social Media Integration 7. Transform Your Website Into An Online Store 8. Localization & Customization 9. Patient Feedback Management Crelio Patient Engagement offers an exceptional key to dedicated patient engagement with automated patient communication. So your patients are always notified about the status of their tests, payments, and reports on time, every time. The solution supports online delivery of reports quickly and easily over email, SMS, Fax, and WhatsApp. With Crelio Patient Engagement’s feedback management feature, you can receive patient ratings and feedback about their experience to use them as good advocates or to act upon and improve. ## Crelio CRM Pros & Cons **What users like:** - Users value the **appointment scheduling** feature of Crelio CRM, making patient follow-ups seamless and efficient. (1 reviews) - Users value the **customizability** of Crelio CRM, enhancing efficiency and adapting to their specific operational needs. (1 reviews) - Users appreciate the **user-friendly interface** of Crelio CRM, making it easy for staff to learn and use effectively. (1 reviews) - Users value the **comprehensive educational resources** of Crelio CRM, enhancing understanding and easing software navigation for everyone. (1 reviews) - Users commend the **enhanced efficiency** of Crelio CRM, simplifying operations and improving task management in healthcare settings. (1 reviews) - Efficiency Improvement (1 reviews) - Features (1 reviews) - Organization Management (1 reviews) - Reporting (1 reviews) - Resources (1 reviews) **What users dislike:** - Users experience **connectivity issues** with Crelio CRM, leading to performance challenges during slow internet connections. (1 reviews) - Users experience **slow loading** times with Crelio CRM, which affects performance during low internet connectivity. (1 reviews) - Users report experiencing **slow performance** with Crelio CRM, particularly during poor internet connectivity, impacting usability. (1 reviews) ## Crelio CRM Reviews ### 1. Efficient CRM for Diagnostics with Superb Usability **Rating:** 4.0/5.0 stars **Reviewed by:** Arjun M. | Customer service, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2025 **What do you like best about Crelio CRM?** I really appreciate Crelio CRM for its user-friendly and straightforward interface, which makes it easier for new staff to learn and use the software efficiently. The availability of comprehensive video tutorials for both new and existing features is another highlight, as they provide in-depth guidance and facilitate a better understanding of the software. Additionally, I find the finance export feature extremely beneficial as it consolidates all data and collection reports, streamlining financial tracking and management. Using Crelio CRM has made managing patient follow-ups, appointments, and enquiries seamless in our diagnostic center. It effectively prevents missed follow-ups and lost enquiries, and eliminates the need for manual tracking of patients and their results. The software also helps reduce any confusion among staff regarding patient information and their results. Hence, the combination of these features significantly enhances our operational efficiency. **What do you dislike about Crelio CRM?** I find the performance of Crelio CRM challenging as it becomes noticeably slow when the internet connection is slow. This latency issue is something I believe can be improved to enhance user experience and ensure smooth operations even with less than optimal internet speeds. **What problems is Crelio CRM solving and how is that benefiting you?** I use Crelio CRM to avoid missed follow-ups, lost inquiries, and manual patient tracking while reducing staff confusion about results. The user-friendly interface, video tutorials, and finance export functionality streamline our operations in the diagnostic center. - [View Crelio CRM pricing details and edition comparison](https://www.g2.com/products/crelio-crm/reviews?page=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+16%3A02%3A54+-0500&secure%5Bsession_id%5D=d46ef1b8-c6f3-486c-89c0-ea2aae75fc58&secure%5Btoken%5D=dd50a1d28c04af3c7c8f6b9db4bfc1f3635d0fff2dfd40cdc5c39d77e43a00f2&format=llm_user) ## Crelio CRM Features **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Information Flow** - Patient Case Management - Referrals Management - Records Management - Campaign Management - Forms Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top Crelio CRM Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (631 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews)