--- title: Credible by Qualifacts Reviews meta\_title: 'Credible by Qualifacts Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 34 reviews by the users' company size, role or industry to find out how Credible by Qualifacts works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 34 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # Credible by Qualifacts Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Credible by Qualifacts but has limited features. Are you part of the Credible by Qualifacts team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Credible is an advanced web-based Electronic Health Record (EHR) system designed for behavioral health and human services. This comprehensive EHR supports various providers, from large multi-location to specialized agencies like CCBHCs, SUD treatment, residential/inpatient programs, and agencies that support Autism/IDD. Rated Best in KLAS for Software and Professional Services in Behavioral Health, Credible is recognized for its configurability, user-friendly interface, mobile accessibility, robust data analytics, and revenue cycle management capabilities. Self-service configuration allows for customization to meet agency workflows, programs, and compliance needs. It features configurable menus, smart screens, intuitive workflows, and various assessments. It offers evidence-based treatment suggestions, preventative care reminders, and detects potential drug interactions. Patient portal and telehealth are integrated for virtual care delivery and the mobile app provides offline access to client data, task management, and documentation. Get actionable insights with standard reports, advanced search, custom report generation, dynamic dashboards, and a Business Intelligence module. The integrated billing module supports various payment models, connecting billing to service documentation for accurate claims processing. State-specific reporting support includes report maintenance, updates, data submission support and best practice guidance. The EHR can integrate with other systems, state HIEs, labs, hospitals, and primary care providers. Implementation typically takes less than six months, and our robust customer support ensures that agencies can maximize the use of their EHR system. * * * Seller [Qualifacts](https://www.g2.com/sellers/qualifacts) Discussions [Credible by Qualifacts Community](https://www.g2.com/products/credible-by-qualifacts/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Allie Perry Show More ## Top-Rated Alternatives [ ![TherapyNotes](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TherapyNotes") TherapyNotes 4.4/5(99) ](https://www.g2.com/products/therapynotes/reviews) [ ![Epic](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Epic") Epic 4.2/5(938) ](https://www.g2.com/products/epic/reviews) [ ![EHRYourWay](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "EHRYourWay") EHRYourWay 4.7/5(338) ](https://www.g2.com/products/ehryourway/reviews) [ View All Alternatives ](https://www.g2.com/products/credible-by-qualifacts/competitors/alternatives) ## User Insights Average based on 34 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 2/26/2019 "It's relatively easy to use. " 4/5 What do you like best about Credible by Qualifacts? The help function. Review collected by and hosted on G2.com. What do you dislike about Credible by Qualifacts? The user interface guides the user along intuitively, until something isn't so apparent. Then it can be difficult to figure out what to do without help from a more experienced user. Review collected by and hosted on G2.com. Recommendations to others considering Credible by Qualifacts: Try it. There's always OpenSource. Review collected by and hosted on G2.com. What problems is Credible by Qualifacts solving and how is that benefiting you? Case notes and treatment plans are a bit easier and quicker. That's less time doing paperwork and more direct contact hours with patients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![A s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "A s.") AS A s. Crisis Counselor Individual & Family Services Small-Business (50 or fewer emp.) 2/27/2019 "Great and simple " 5/5 What do you like best about Credible by Qualifacts? I like that the tabs are easy to find Review collected by and hosted on G2.com. What do you dislike about Credible by Qualifacts? I dislike that I have to scroll to find the facility I work for Review collected by and hosted on G2.com. What problems is Credible by Qualifacts solving and how is that benefiting you? Documentation Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Enterprise (\> 1000 emp.) 1/25/2019 "Easy to use and reliable" 4.5/5 What do you like best about Credible by Qualifacts? Very simple and straightforward to use. Love that you can fax straight from it. Review collected by and hosted on G2.com. What do you dislike about Credible by Qualifacts? The scheduled maintenance often happens during my shift which can cause some significant problems with efficiency. Review collected by and hosted on G2.com. Recommendations to others considering Credible by Qualifacts: Highly recommend this product Review collected by and hosted on G2.com. What problems is Credible by Qualifacts solving and how is that benefiting you? Documentation, protection of PHI Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 8/17/2018 "Great functionality, outages are a problem" 3.5/5 What do you like best about Credible by Qualifacts? Credible is a go-to platform for secure health records. Its flexibility in allowing you to develop forms, limit access to only appropriate users, review deadline compliance, and maintain up to date records is fantastic. Review collected by and hosted on G2.com. What do you dislike about Credible by Qualifacts? There are periodic outages which result in being unable to access the system. This leads to the inability to file new records or to access an individual's records, which can be dangerous and is always frustrating. In addition, Credible can be quite pricey for smaller agencies. I had a very positive experience working with it at a large health care provider. Once I moved to a smaller business I tried to convince them of the benefits of using Credible, but the price placed it out of range. Review collected by and hosted on G2.com. Recommendations to others considering Credible by Qualifacts: It is a bit pricey for smaller agencies. Review collected by and hosted on G2.com. What problems is Credible by Qualifacts solving and how is that benefiting you? HIPAA compliant software allows users across a variety of settings and in the community to maintain records in a secure and timely manner. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/1/2019 "Great System for Clinical Services" 4.5/5 What do you like best about Credible by Qualifacts? Great software for writing services, scheduling client appointments, writing notes, and keeping up with client information. Review collected by and hosted on G2.com. What do you dislike about Credible by Qualifacts? The systems design is slightly outdated and recently has had frequent issues. Review collected by and hosted on G2.com. Recommendations to others considering Credible by Qualifacts: This is an incredible system for those in mental health system. Streamlines the billing process and keeping up with client information. Review collected by and hosted on G2.com. What problems is Credible by Qualifacts solving and how is that benefiting you? Keeping up with billing services and creating a more efficient and correct scheduling system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Enterprise (\> 1000 emp.) 9/25/2018 "Very Organized, Under Utilized" 2/5 What do you like best about Credible by Qualifacts? This program is almost an all in one. It offers a range of tools including inner office email aside from office style programs. This program also offers training resources via a separate log-in although that is also frequently unused. Review collected by and hosted on G2.com. What do you dislike about Credible by Qualifacts? The downside to this program is that it seems some individuals struggle with it's use. There are a lot of unused features at our facility and the program can be intimidating because employees do not want to explore and risk behavioral and medical records for consumers. Review collected by and hosted on G2.com. What problems is Credible by Qualifacts solving and how is that benefiting you? With the use of Credible we are able to offer consumer file access across offices. For example medical fields can update medication while counselors can input weekly reviews and other records. This program allows the meeting of minds and specialty fields. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 1/21/2019 "Has its ups and downs " 4/5 What do you like best about Credible by Qualifacts? Easy to use. Adaptable to make easy for different agencies and positions. Provides a great way to keep track of billable and nonbillable notes all in one place. Review collected by and hosted on G2.com. What do you dislike about Credible by Qualifacts? Lots of clicking! Constant changes from screen to screen. It could be made to be a bit easier to navigate through without constantly changing the screen. Review collected by and hosted on G2.com. What problems is Credible by Qualifacts solving and how is that benefiting you? Keeps all notes, profiles, summaries, insurance information and etc all in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 3/8/2019 "It was very infomative and interesting" 4/5 What do you like best about Credible by Qualifacts? I like the intergrated information system between the physcial providers seeing the patient to coordinate care and information. Review collected by and hosted on G2.com. What do you dislike about Credible by Qualifacts? I did not habe any issues with the software Review collected by and hosted on G2.com. What problems is Credible by Qualifacts solving and how is that benefiting you? I have only reviewed the product but not actually used it on a daily basis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/26/2019 "Customizable" 3.5/5 What do you like best about Credible by Qualifacts? My company was able to customize the software to tailor it to our needs Review collected by and hosted on G2.com. What do you dislike about Credible by Qualifacts? It is not clear enough what documents need signed in the first session and which documents need the clients signature Review collected by and hosted on G2.com. What problems is Credible by Qualifacts solving and how is that benefiting you? Working to make the first session more seamless Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 2/26/2019 "Difficult to learn at first " 4/5 What do you like best about Credible by Qualifacts? I like that it is online and portable and can be taken anywhere on the go. Review collected by and hosted on G2.com. What do you dislike about Credible by Qualifacts? It is difficult to structure notes and search for clinical hours. Review collected by and hosted on G2.com. What problems is Credible by Qualifacts solving and how is that benefiting you? It takes time to update language that changes with insurance companies. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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