Creatio Reviews & Product Details

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genuine care for clients and partners is at the heart of Creatio's DNA. Its offerings include Creatio Studio, a no-code agentic platform to build applications and AI agents with natural language and visual designers, and a CRM suite with embedded AI agents across Creatio Marketing, Sales, and Service. The company provides a Financial Services CRM platform, plus industry workflows across 19 verticals and a range of marketplace add-ons. Creatio is recognized as a Leader and Strong Performer in Gartner and Forrester reports. Creatio is headquartered in Boston, MA, with 850 employees in ten offices across 25 countries. It has long-lasting relationships with thousands of customers and over 500 partners worldwide.

Product Website

Seller

Creatio

Discussions

Creatio Community

Languages Supported

Arabic, English, Persian, French, Hebrew, Indonesian, Italian, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian

Product Description

One platform to automate industry workflows and CRM with no-code.

Overview by

Kate Bazhan

Pricing

Pricing provided by Creatio.

Growth

Starting at $25.00

1 user Per Month

View More Pricing Information

Creatio Integrations

(5)

Verified by Creatio

Creatio Media

Creatio.ai is built into the core of the platform and your daily productivity tools. Simply type or speak a request in natural language - and that’s all it takes.

Every field, every button, every chart is built by a business user, not a developer, using no-code tools and natural language – all without a single line of code.

A groundbreaking conversational interface for the CRM industry that lets users design automations, build apps, and manage data using simple natural language—no tech skills required.

- Dynamic segmentation by socio-demographic or behavioral data - Omnichannel campaign management - Personalized email marketing - Ad management and ROI tracking - Website behavior tracking - Insights to analyze the effectiveness of marketing projects ... and many more.

- Contact center automation with an agent desktop and dynamic queue management - Omnichannel communications: built-in telephony, emails, chats - AI-powered case management workflows - Self-service portal for customers, unified knowledge base - Problem and change management - Customizable...

Creatio Demo - Analytics and visualization

- Rich dashboards and reports, with a variety of prebuilt templates - End-to-end lead-to-revenue pipeline analytics - Variable impact analysis for AI/ML-powered scoring - Ability to create custom dashboards of any complexity - Visualization of AI/ML-powered scoring and predictive analytics ....

A new era of collaboration between humans and their AI-powered counterparts – the “digital twins”.

The video compares traditional enterprise CRM software with a New Era of enterprise CRMs powered by AI and no-code.

Official Downloads

(5)

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How No-Code Transforms Financial Services

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Verified User in Accounting

Small-Business (50 or fewer emp.)

8/15/2023

"End to End Business process"

4/5

What do you like best about Creatio?

Flexibility of the system with the possibility of customization without involving development.

System reliability and availability are excellent.

The availability of additional Apps and Connectors giving the ability to integrate with third-party services or to add utilities.

Good filters and the ability to create custom dashboards.

Good support when needed. Partner network giving local support Review collected by and hosted on G2.com.

What do you dislike about Creatio?

As an SME customer, the costs build up prohibitively if you were to bolt on everything that you would really like to have.

User Licensing is somewhat inflexible.

Low and no code development available now, but because our system processes were mapped and integrated at the lower code levels by a partner some years ago, it seems we are not able to take full advantage of this for making our own process changes, without perhaps starting from scratch again. We are therefore largely reliant on partner to implement changes. Review collected by and hosted on G2.com.

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

1/19/2024

"Great product and reliable service"

5/5

What do you like best about Creatio?

The platform is customizable, easy to set up, and integrates well with third-party apps. Additionally, the pricing is just right. Review collected by and hosted on G2.com.

What do you dislike about Creatio?

There isn't much to dislike. The system has fulfilled our needs at every level. Review collected by and hosted on G2.com.

Bhumika B.

Mid-Market (51-1000 emp.)

2/5/2024

"Automate Business Process"

5/5

What do you like best about Creatio?

Seamless process of streamlining internal business processes Review collected by and hosted on G2.com.

What do you dislike about Creatio?

Dislike is heavy just want to look on ui part Review collected by and hosted on G2.com.

Przemysław S.

Industrial software engineer

Mid-Market (51-1000 emp.)

10/26/2023

"Very good system. Intuitive and fast. An additional advantage is the approach of the developer."

4.5/5

What do you like best about Creatio?

- Possibility of a large number of modifications without using code

- Customer Support

- The speed of the system

- Stability of operation

- Mobile application

- Nice GUI Review collected by and hosted on G2.com.

What do you dislike about Creatio?

- some buttons, as on dashborads are in an unintuitive place

- the size of some buttons is impossible to modify Review collected by and hosted on G2.com.

Yanina S.

Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

8/10/2023

"Creatio's platform amped up our efficiency and client satisfaction"

5/5

What do you like best about Creatio?

we’ve automated our core business processes with Creatio CRM. as a result, our team enjoys super smooth process flows and enjoys transparency provided thanks to a unified environment for all data. Review collected by and hosted on G2.com.

What do you dislike about Creatio?

I don’t like their UI. especially the process designer looks outdated to me. Review collected by and hosted on G2.com.

What problems is Creatio solving and how is that benefiting you?

Creatio came in clutch for our cargo taxi services. it eliminated manual headaches – automation significantly upgraded our tracking and forecasting game. with this CRM, we elevated our customer experience and optimized moves with data-driven insights. bottom line, Creatio's platform amped up our efficiency and client satisfaction. Review collected by and hosted on G2.com.

Verified User in Entertainment

Enterprise (> 1000 emp.)

6/21/2023

"Flexibility for unique business needs"

5/5

What do you like best about Creatio?

Creatio allows you to customize from top to bottom using low-code tools. Changes can be made with little to no programming knowledge saving both time and money. Creatio also has some great partners for more complex implementations and their support/customer success teams are top-notch. Review collected by and hosted on G2.com.

What do you dislike about Creatio?

Many online reference materials are either outdated or difficult to understand for those with limited programming experience. It would be helpful to revisit these documents and include sample videos. Review collected by and hosted on G2.com.

Verified User in Environmental Services

Mid-Market (51-1000 emp.)

8/3/2023

"Underdog that is only getting better"

5/5

What do you like best about Creatio?

Response to recommendations and continuing support, adaptability, ease of use. It has been great to take the base features and customize to our unique situations. Review collected by and hosted on G2.com.

What do you dislike about Creatio?

Still missing a few key features of its competitiors and some of the legacy systems require additional time to implement into the new FreedomUI since we have had creatio a long time. Review collected by and hosted on G2.com.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

8/14/2023

"CRM: easy to track and report Customer Service / Sales calls"

4/5

What do you like best about Creatio?

Simple to categorize and document a variety of contact touch points and easy to reference Review collected by and hosted on G2.com.

What do you dislike about Creatio?

When creatio makes updates to its system, it often interupts our usage and requires additional work from our IT department to fix. Time they don't necessarily have. Review collected by and hosted on G2.com.

What problems is Creatio solving and how is that benefiting you?

We have six phone representatives and over 1000 dealers that can call at anytime. It's likely that when they call, they won't be speak to the same person they last spoke with. Creatio is a great help in being able to review previous call history and being brought up to speed on previous issues/conversations Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/15/2023

"Managing customer relations is a breeze now"

5/5

What do you like best about Creatio?

We are in the service sector and Creatio has been instrumental in addressing our challenges. Not only do they provide technologies, but also they make sure that we as business benefit from using the platform. Review collected by and hosted on G2.com.

What do you dislike about Creatio?

Getting the hang of all Creatio's tricks took some time. But once we got the essence, it was worth the hustle. Review collected by and hosted on G2.com.