--- title: Creatio Reviews meta\_title: 'Creatio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 359 reviews by the users' company size, role or industry to find out how Creatio works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 359 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Creatio Reviews & Product Details Visit Website Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 850 employees across ten offices in 25 countries, Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation. * * * Product Website Creatio Seller [Creatio](https://www.g2.com/sellers/creatio) Discussions [Creatio Community](https://www.g2.com/products/creatio/discuss) Languages Supported Arabic, English, Persian, French, Hebrew, Indonesian, Italian, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian Solution Type All-in-One Overview by Kate Bazhan Show More ## Pricing Pricing provided by Creatio. ### Growth Starting at $40.00 1 user Per Month [ View More Pricing Information ](https://www.g2.com/products/creatio/pricing) ## Creatio Integrations (9) What do users say about integrations? Verified by Creatio [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Anthology Student ](https://www.g2.com/products/anthology-student/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Forsta ](https://www.g2.com/products/forsta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GTM Workspace - Powered by ZoomInfo ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Odoo ERP ](https://www.g2.com/products/odoo-odoo-erp/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PandaDoc ](https://www.g2.com/products/pandadoc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Visual Studio ](https://www.g2.com/products/visual-studio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workato ](https://www.g2.com/products/workato/reviews) Show More ![D L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D L.") DL D L. Project manager Mid-Market (51-1000 emp.) 5/14/2025 "Great product" 3/5 What do you like best about Creatio? The no code feature and AI are my favourites Review collected by and hosted on G2.com. What do you dislike about Creatio? Limited social media integration is a goncern Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? On boarding processed and keeping clients updated Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Mid-Market (51-1000 emp.) 12/11/2020 "Lots fo great details but way too many clicks" 3/5 What do you like best about Creatio? I like that this can be used for all facets of our business. From CRM to Project Management Solution even have the ability to create and manage cases within it. I like the ability for it to be a single solution CRM for both the front end and back end of your business. I like how this also has a mobile app so I can quickly search my accounts while in the field as well as add notes. Also, we store a lot of our client facing documents in this system so when I'm going through a sales process I can quickly pull the necessary documents. Review collected by and hosted on G2.com. What do you dislike about Creatio? I feel like because it is so detailed, there are way too many clicks. For example, from Creating an Account to Adding a Content, I shouldn't have to click 10+ different spots. (this might be how our company has it set up). Also, the marketing arm for us isn't as strong as Hubspot. We're looking for easy and better analytics. Also, as I mentioned, it is very in-depth with lots of clicks. One of my biggest frustrations is that when I create an opportunity from the account, it keeps me in the account. Instead of taking me to the opportunity, I then have to click back into the opportunity to edit it or add to it. Also, I think the look is somewhat "blah" I've used Salesforce in the past, and it is a lot "prettier" in my opinion. I thought I'd type out some more things. Some of these might be based on how we have this setup, but for example, when I'm creating an opportunity, it has to open new screens/windows, and it is super time-consuming and frustrating. I understanding wanting detail, but if you're not doing anything with the detail as a company, there has to be a way to turn it off. Review collected by and hosted on G2.com. Recommendations to others considering Creatio: This is a very in depth tool that can do it all. My recommendation would to spend a lot of time on training to ensure that the staff using it is confident and comfortable otherwise they'll not use it to its full capability. I'd also make sure that your partner who services/helps with it has a great understanding of the actual product and is able to quickly fix things. We come across a problem and it is out of our realm so we have to contract someone to come in and fix it... However, they don't know our industry or the system well enough so it take several days/calls to get it done. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? We're using this as our Sales CRM and our Implementation/Customer Service tool/ticketing system. We tried using this as our marketing arm as well which makes the most sense since we have all the contact/employee data in the system to easily send email blast out of, however, for us it wasn't as detailed or analytical as other systems. So... We now export our list to Hubspot and then run our campaigns out of there. More work and more steps but better results. Review collected by and hosted on G2.com. Show More 3/23/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rebecca M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca M.") RM Rebecca M. Business Development Assistant Education Management Small-Business (50 or fewer emp.) 8/11/2017 "BPM Product Review" 2.5/5 What do you like best about Creatio? Their Support team is off the charts good and the UI is very sharp. They answer quickly, and with a detailed solution to the issue, if they have one. Review collected by and hosted on G2.com. What do you dislike about Creatio? Need an understanding of HTML code to navigate their Marketing platform, which has been a problem for our small team. We actually ended up deciding not to use their marketing platform at all. It was not user friendly in the least and had too many workarounds to make it effective. It was a huge time waster for us. Review collected by and hosted on G2.com. Recommendations to others considering Creatio: You need to have a developer to fully utilize this system. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? We had no workable system before BPM, so having a centralized information center has been the largest benefit received. Review collected by and hosted on G2.com. Show More 11/13/2017 Validated ReviewerSource: Organic ## Questions about Creatio? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Creatio ](https://www.g2.com/products/creatio/discussions/new) ![Mark C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark C.") MC Mark Conelissen • Last activity about 5 years ago what makes bpm'online better than other CRM systems 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/3466-what-makes-bpm-online-better-than-other-crm-systems) GU Guest User • Last activity 5 months ago What is Creatio used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-creatio-used-for) [ View all Discussions ](https://www.g2.com/products/creatio/discuss) ## Pricing Options Pricing provided by Creatio. ### Growth Starting at $40.00 1 user Per Month ### Enterprise Starting at $75.00 1 User Per Month ### Unlimited Contact Us 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/creatio/pricing) Creatio Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,874) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-creatio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/creatio-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/creatio-vs-dynamics-365-sales) ##### ##### Creatio Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. 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