Creatio Reviews & Product Details

Creatio for us is a simple system which has allowed us to connect with customers in a faster way making specific sales without any inconvenience the system for us and managing to connect to the marketing service either through networks or emails in this way it is captured potential customers and makes the sale through its system, it is very complete and simple tools. Review collected by and hosted on G2.com.

In my opinion I do not have a negative point regarding the functionality of the service since it has allowed us to improve our stability in the search for new clients, the tools and each of the characteristics are fundamental and work together, however the system continues to be updated and improved at future adding new features in order to improve the system better and better. Review collected by and hosted on G2.com.

This system is innovative, it totally changed the system of both the traffic and the marketing of the company now the marketing and CRM process has grown much more efficiently and with more interactive ideas to improve the flow of new customers both on our website and Social networks are happy because the tools work in a correct way, the tools have been very simple, so working with them has released work stress very quickly, a creative system. Review collected by and hosted on G2.com.

Regarding the operation of the system we have not noticed any kind of inconvenience since the tools are very simple to implement the configuration of this software with other systems, whether marketing is fast, simple and we have not had any type of inconvenience And finally the interface or The work of the system has been very remarkable because it is very attractive and the work is remarkable with new traffic on our website for us it has met objectives, in turn this system continues to be updated and improved by adding new features so it does not we have had problems. Review collected by and hosted on G2.com.

The Customer Success Manager (hereafter CSM) is very helpful in setting up the "out of the box" CRM system. The CSM helps with creating business processes as well. Review collected by and hosted on G2.com.

Creatio brings new features constantly. The speed is fast and the support is good. I dislike Buggs in (new) features, although they are mostly fixed in the first available update. Review collected by and hosted on G2.com.

Creatio is programmed to be integrated into one of the most important areas that a company can have, as it is an idealized software for constant CRM processes, it maintains integral automation, effectively fulfilling the purposes based on the correct administration of clients, even literally large sales operations, making it known that the system is quite easy to use, since it does not require a professional in the field for its proper use, its learning curve is short but very intuitive and interesting, which It allows any user without much experience to develop its functions for their proper work. Review collected by and hosted on G2.com.

In creatio problems occasionally arise, although they are easy to solve and order in their proper environment, for the continuity of daily work, since it is an inconvenience, quite frustrating, since if this happens frequently, the productivity that can be executed a margin end with expected results, is extremely slowed down, due to these details, which can become a bigger error, if it is not given due importance to solve said existing case. Review collected by and hosted on G2.com.

I like that this can be used for all facets of our business. From CRM to Project Management Solution even have the ability to create and manage cases within it. Review collected by and hosted on G2.com.

I feel like because it is so detailed there are way too many clicks. Example from Creating an Account to Adding a Content, I shouldn't have to click 10+ different spots. (this might be how our company has it setup). Review collected by and hosted on G2.com.

The system’s process orchestration capabilities for customer service management are outstanding. From large-scale case processing automation to customized SLA management tools, omnichannel communication solutions, and actionable customer analytics, the system serves us as a one-stop-shop in delivering great customer experience and continuously raising the levels of customer engagement. Also, we really like the rich functionality and the agility that the platform provides. Review collected by and hosted on G2.com.

Our in-house resources do not allow us to expand the system and build additional solutions in it at the desired scale even though the system has all tools we might need for that. Review collected by and hosted on G2.com.

The low code no code tools enable me to do robust configuration without having to hire a developer to do custom development that is costly and less sustainable. Review collected by and hosted on G2.com.

I just wish every employee in our organization used it, we have a couple legacy systems that other departments won't give up. It would be easier if everyone was using Creatio. Review collected by and hosted on G2.com.

- The system allows us to build new business processes and modify existing ones on the fly

- Its business process designer and customization capabilities

- SaaS delivery model with the option of on-site deployment

- A range of options including business process automation, dynamic case management or coding that allow us to meet our business objectives Review collected by and hosted on G2.com.

Some basic solutions we needed (static list records, auto-numbering, autofill, email groups synchronization, etc.) were not provided as a part of the system’s out-of-the-box functionality and required additional time and resources for customization. We’d also loved if they could offer a bundle that allows us to just add some functionality from Service Creatio or Sales Creatio to our core product at a lower cost than regular subscriptions to the products. Review collected by and hosted on G2.com.

Este software oferece uma generosa seleção de conectores de contabilidade, plugins e soluções de sistema, que são bastante necessários quando existe um problema particular em relação ao correto funcionamento do Creatio, inclusive que é muito fácil de integrar a qualquer plataforma que você deseja usar seus recursos muito convincentes, porque seu design contém compatibilidade de link interno com a maioria dos sistemas disponíveis na nuvem. Review collected by and hosted on G2.com.

A Creatio deve considerar a realização de atualizações que permitam gerar maior performance e produtividade em sua plataforma em um nível geral, depende de qual utilidade cada empresa em particular deseja implementar, já que se menciona que oferecer mais recursos de design para desenvolver melhores campanhas de marketing Seria incrível, para um fluxo maior em termos de mão de obra, já que atualmente esse sistema de comércio eletrônico não é muito fácil de usar. Review collected by and hosted on G2.com.

It contains automations of business processes, this is a very necessary tool for these kinds of process management software and crm, I love its high level of customization to the taste of each user, as this guarantees us a greater expectation of comfort, since Thanks to this, it has been possible to customize the systems of any company to a great extent, Creatio is incredible to help create requirements and carry them out until their implementation, including that this service is really easy to use. Review collected by and hosted on G2.com.

It would be fantastic to have more market solutions that add to the functionality of the system, as this would promote a better management of work flow, including that this software should have better updates in the customer portal, since with the one it currently has He is slow to interact with these individuals, for assistance or for negotiations, which cannot be carried out, highlighting that he needs a telephone integration for better development. Review collected by and hosted on G2.com.

Our experience with Creatio has been very positive. The system helps us in a number of ways from aggregating and structuring customer data to managing various types of customer cases in a user-friendly interface. The platform allows for heavy customization, which is great since we can modify the system to the extent we need. Also, the support from Creatio team along the way is great. Review collected by and hosted on G2.com.

No major issues to mention. Some minor issues popped up occasionally, but they were quickly resolved Review collected by and hosted on G2.com.

What stood out for us from the very start was cost-efficient deployment and strong technical support. The system’s efficiency is great; it is rich in contact center capabilities and has powerful low-code and business process automation tools. We believe that the system has a lot of potential for us, there is a lotof untapped functionality that we still need to discover. Review collected by and hosted on G2.com.

Building AI-powered solutions within the system requires some dedicated in-house resources. Knowing all the low-code development tools we could use to grow our operational efficiency, we would like to create more advanced tailor-made business solutions in future. Review collected by and hosted on G2.com.

Creatio is a tool of which I have a fairly high expectation, since it has allowed me to achieve all my sales goals in my organization, I love the tool for being very intuitive to work with which is a great advantage to work at all times with the highest agility, the software is perfect for providing a completely personalized experience when interacting with customers, which is something that pleases the users of the software and the customers with whom it deals. The service provides all the necessary marketing tools to help achieve the desired results in terms of sales growth, Creatio's interface is one of the things I have loved the most, as it is super comfortable and has a very innovative design, in general I can conclude that this tool is unbeatable. Review collected by and hosted on G2.com.

Its reporting function despite its very fast operation provides very limited and basic information about customers and this is something that personally makes me unhappy about this platform. I do not like its mobile application at all, because its operation is very slow and at the time of use it generates stress because I can not finish my work with the desired efficiency. I would love to see improvements in the future as it is really necessary and it is a pity that its operation is not at all optimal to use. Review collected by and hosted on G2.com.

In order to use the platform to support our sales process, our organization has required quite a bit of customization. Creatio has proven to be the partner for us by accommodating and customizing our sales process where needed. It has been a very pleasant experience to work with our Customer Service Manager, very impressed with the high level of support and understanding of our business in a short time.

The platform is user friendly with a great user interface, easy to navigate and the training provided is extensive. Creatio offers a wide selection of Apps in their marketplace to integrate with the platform, therefore creating great opportunity for expanding the functionality.

Though our sales team has only just started to adopt the platform into their daily routines, we foresee a long-term relationship with Creatio, improving our sales process, lead management and marketing campaigns. Review collected by and hosted on G2.com.

Hoping for ways to upload individual contacts from phone or outlook instead of full synchronization. This would make data entry more efficient, instead of entering a contact in cell phone and then in Creatio. Our team works from their cell phones. Review collected by and hosted on G2.com.

I love all of the automated campaigns that you can make in creatio. From doing email campaigns to creating boxes that can be checked to start people into the campaigns. I can not say enough good things. The customer service is superb. Review collected by and hosted on G2.com.

It is easy to over complicate what you are doing... and there is a learning curve. Review collected by and hosted on G2.com.

It’s a great product to automate all business operations, which allows to quickly and easily adjust the system to new tasks and changes in the organization. It’s also great for building tailor-made solutions thanks to the system’s low-code capabilities. Review collected by and hosted on G2.com.

It would be great if Creatio calendar could be slightly improved. Using Google calendar to schedule activities sometimes feels more convenient to me. However, it is by far not the most critical feature in the CRM system. Review collected by and hosted on G2.com.

We picked Creatio because of the UI and how its functionality helped greatly with user engagement. The app has been fantastic. Review collected by and hosted on G2.com.

Our biggest problem has been email integration with outlook and access rights when you have territories for teams instead of individuals Review collected by and hosted on G2.com.

I like how scalable the platform is. Creatio supports our business growth without having any complications in expanding the system’s functionality. Thanks to that, we keep scaling Creatio regularly. Review collected by and hosted on G2.com.

Sometimes there are some technical issues, but they are commonly resolved. Review collected by and hosted on G2.com.

Creatio has an unlimited number of system modifications. The software’s agility and capabilities that allow us to scale effectively are definitely among the top benefits for us. Thanks to technologies like low-code development tools, the system allows us to customize it according to the needs of nearly all of our internal clients. Review collected by and hosted on G2.com.

The mobile application needs improvement. For instance, I would like to see a mobile version of customer portal available. It would be way more convenient for our customers to send their requests from a mobile device. Review collected by and hosted on G2.com.

Agility is definitely one of the top benefits of Creatio. With the help of easy-to-use low-code tools, we can make any system modifications we require. A user-friendly UI stands out. Review collected by and hosted on G2.com.

We would like to see some improvements in the mobile app so that our field sales reps could use it more efficiently. Review collected by and hosted on G2.com.

Regular updates. There is a highly dedicated team of professionals behind the product that keeps improving and modernizing the product. Review collected by and hosted on G2.com.

We would like to see other communication options with Creatio rather than a technical support center. Sometimes we need to solve a problem on the spot, for instance, while sending bulk emails, and we would appreciate the opportunity to call and discuss the issue directly. Review collected by and hosted on G2.com.