Crazy Egg is simple to deploy, and the process to setup data capture within their platform is also simple. This allows us to get to the data collection and analysis very quickly. Review collected by and hosted on G2.com.

The only flaw I've found with Crazy Egg is that we can't exclude traffic from the snapshots based on a referrer. One of our ad platforms sends out a high volume of verification traffic that carries a specific UTM tag, but unfortunately, we can't exclude that referrer, which means our scroll data is likely off. Review collected by and hosted on G2.com.

I love the videos more than anything. The videos really show me the customer journey and puts me in the shoes of the customer, which helps me figure out how to better communicate with them. If i see they a large set of them are all going to one page after the landing page, then I know I need to put that information on the landing page so that I keep them engaged. I also love the A/B test but wish it were easier to make it look more in line with design and font with the site. Review collected by and hosted on G2.com.

The A/B test. I love-hate it. I love what it can do for simple things, like changing up messaging, or hiding elements. BUT I hate how hard it is to switch out creative assets like images and have it not make the design of the site look wonky. Review collected by and hosted on G2.com.

Simple integration.

Fast results that are easy to understand by all partners.

Affordable service.

User friendly experience - limited learning curve. Review collected by and hosted on G2.com.

Native app options are not available.

Video download would be a nice feature.

A/B testing is not that easy to use.

High level reporting would be a nice to have.

Best practices newsletter would be a plus.

User flows would be a life changer - see AppSee Review collected by and hosted on G2.com.

I like the fact that CrazyEgg is very easy to use. Review collected by and hosted on G2.com.

There is nothing I dislike about the tool. Review collected by and hosted on G2.com.

Visual, easy to understand way of presenting data Review collected by and hosted on G2.com.

Not enough detail in the data, could use a more detailed export to csv or list view Review collected by and hosted on G2.com.

Super easy to use tool, requires little to no technical chops. Lots of features and easy to navigate and find everything I need. Great support center and customer service. Review collected by and hosted on G2.com.

No major gripes. Not as robust as some of the more enterprise CRO solutions, but also a lot cheaper. Review collected by and hosted on G2.com.

Crazy Egg provides valuable insight into the performance of our site. The A/B testing tool has helped us see which web page variants work best for our audience and helped us determine what changes to make for a better user experience. On top of that, the CrazyEgg staff has been incredibly kind and helpful in answering questions and providing free webinars to better understand the tool. Review collected by and hosted on G2.com.

There is nothing we dislike about CrazyEgg. Review collected by and hosted on G2.com.

I like that CrazyEgg is super simple to use. The set up and installation is quick and painless since you can utilize Google Tag Manager and not have to get a web developer involved to install the one time code snippet. I also really like how CrazyEgg's reporting dashboard is even more simple to use. The results are straight forward and easy to read. The latest updates of Crazy Egg's user interface has made the tool even easier to use. Review collected by and hosted on G2.com.

Sometimes snapshot setups can be tricky when it comes to more complex tracking, like multiple devices and omitting pop ups. I also wish there was a little more support from a CrazyEgg representative to check to see if we're using the tool to its full ability. I have a feeling there is a ton of value that CrazyEgg can provide that our team doesn't know how to discover. Review collected by and hosted on G2.com.

I like the ease of use. There are several programs that do this sort of data collection, but CrazyEgg makes it easy to toggle between screen recordings, heat maps, and lists. I tend to use all of these with varying degrees depending on the website and client, and not having to hunt for the information is helpful. Their A/B testing tool is great, and I wish I could use it more often. Also the customer service is phenomenal. All of the interactions I've had with their product team and customer service have been helpful and pleasant. Review collected by and hosted on G2.com.

There could be some improvement in the clarity of where to find settings, or why a certain website does not start recording sessions. It's not so much of a functional issue as a "where is this information?" and "where do I changes these settings" one. But that's a subjective insight. Review collected by and hosted on G2.com.

The thing i like best about Crazy Egg is that it breaks everything down for you. Such as different maps for tablets, mobile, or desktop. It also breaks up the recordings by page and shows you a heat map and a scroll map at the same time for easy interpretation. Review collected by and hosted on G2.com.

The scroll map is kind of confusing. It would make more sense to show how far down people scrolled like Hot Jar does 50% of your visitors made it here etc. It would be nice to have that as an option at least. Review collected by and hosted on G2.com.