TC

Teresa C.

Small-Business (50 or fewer emp.)

3/6/2018

"Easy for everybody! Businesses and customers. "

5/5

What do you like best about Cratejoy?

Subscription boxes are so fun! I love that Cratejoy does all the hard work for you. Their straightforward and concise platform helps you set up your kits and business plan. Before you know it - you're ready to take subscribers and get going. Then they take care of all the details - the dates, the payments, the reviews. You just follow their plan and it begins to flow smoothly and steadily. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

I do wish they had a better plan for dealing with subscription messages. Review collected by and hosted on G2.com.

Recommendations to others considering Cratejoy:

Review and understand the dates and billing early on. Learn what they are telling the customers on their end. Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

Cratejoy handles all of the payments, keeps track of the mailing dates, helps me send shipping notices and takes care of the reviews. All of these tasks would be difficult and tedious if I had to do them. Review collected by and hosted on G2.com.

CV

Christy V.

Certified Holistic Health Coach

Small-Business (50 or fewer emp.)

3/5/2018

"Easy to set up"

4.5/5

What do you like best about Cratejoy?

It's made for subscription boxes so everything is geared for that exact market. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

Support can be hard to get when you need it ASAP. Review collected by and hosted on G2.com.

Recommendations to others considering Cratejoy:

Great to help you get started. Setup and go in no time. It gives you tips and recommendations as you go. Some things you may not even have thought about, they tell you to set up. It's really a great program and I'm not sure what I'd do without it. With the Marketplace, they offer a spot where people can find your box. It get a lot of traffic which brings many customers your way. It's something that isn't easy to get any other way. Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

Subscription business set up, shipments, selling, etc. Helps with all the aspects of the business to save you time and keep things working smooth. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

3/6/2018

"Easy to use with lots of education and support."

4.5/5

What do you like best about Cratejoy?

Easy to use with chat support and lots of help topic literature. Has very easy to use and understand software that helps to complete your site and subscription product in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

I wish there was more flexibility with adjusting subscription settings. Also with there were access to more flexibility with website design as well as additional plugins. Wish there were additional landing pages to choose from as well as increased options in site design. It was tough to add social media including Instagram to the site. Additionally, it would be nice to be able to change the settings from monthly to quarterly subscription options. Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

Integration of subscriptions and shipping. It was very easy to set up and integrate shipping with each subscription member. It was also easy to learn more about the subscription box business through the offered trainings and support literature. It was a one stop shop for many of my business needs and helped to make a goal into a tangible reality. Review collected by and hosted on G2.com.

PS

Paula S.

Small-Business (50 or fewer emp.)

3/6/2018

"Cratejoy Makes Running a Subscription Box Easy"

5/5

What do you like best about Cratejoy?

The thing I like best about Cratejoy is that it makes it easy to get started with your own subscription box company. They have website themes and keep track of all your subscribers, renewals, stats, etc. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

There is a fee to use Cratejoy, but to be it is worth it. Review collected by and hosted on G2.com.

RD

Rebecca D.

Small-Business (50 or fewer emp.)

3/6/2018

"Satisfied User"

4.5/5

What do you like best about Cratejoy?

Ease of set up enabled me to launch fairly quickly with very little experience setting up a website. The follow-up support has been amazing when it is a scheduled support call. (Contacting support has been a bit iffy for quality) Finally, the CJ Marketplace has been an invaluable part of my business. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

The fees feel a bit high. It feels like they have their favorite boxes they promote a lot and some they never promote. Lastly, the FB community initially felt like an asset but now feels like a bloated forum full of people who are not serious about their business, are looking to steal other people's ideas/work or are not willing to do their own research and want to copy other people's work so I now virtually avoid it. Review collected by and hosted on G2.com.

VB

Victoria B.

Office Operations Manager

Construction

Small-Business (50 or fewer emp.)

7/27/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to Use"

5/5

What do you like best about Cratejoy?

I like that Cratejoy is generally user friendly and self explanatory. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

Sometimes there can be bugs in the system that I am unaware of until one of my subscribers emails in with an issue Review collected by and hosted on G2.com.

KV

Katelyn V.

Small-Business (50 or fewer emp.)

3/6/2018

"Great service and attention to detail"

5/5

What do you like best about Cratejoy?

I liked that they offered a lot of suggestions. The woman that helped us also worked for wedding wire, so that was very helpful in regards to our business. They were very attentive and quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

The only thing I did not like was that you can't really integrate your website. So I felt like it isn't as clear as it could be...but that is also on us! Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

It is another way to get our business out there. We have at least sold one box to cover the cost of being in the market place which is good. The only problem is the customer isn't choosing which type of box they want - we have 16 to choose from. I also do not think it gives enough information like our website does. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

3/6/2018

"Easiest subscription platform to use, but still room for improvement."

4/5

What do you like best about Cratejoy?

Platform is super intuitive and easy to figure out without much help. I was up and running in just a couple hours and any questions I had were answered promptly. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

We’ve had a couple of issues with Cratejoy changing our Marketplace ad without permission and giving customers incorrect or misleading information, which sets them up for disappointment and leads to higher churn for us. They also don’t offer all the features we’d like to see for their subscription platform, like keeping inventory of variables on subscription products. Review collected by and hosted on G2.com.

UM

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

1/19/2018

"Easy to use subscription management system"

3/5

What do you like best about Cratejoy?

Keeps all subscriptions for each user in one place. Save all shipment and payment history. Easy to do refunds and cancel shipments and change renewal dates and do cancellations. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

Need to e-mail support often to make manual changes that the software doesn't allow. eg. pull back a renewal date or change a customer e-mail address to one that's already in the cratejoy system Review collected by and hosted on G2.com.

Recommendations to others considering Cratejoy:

Great way to manage a subscription based service. No major complaints. Can send automatic e-mails when changes are made like a refund or a change renewal date. One tiny issue: Customers can only store one credit card at a time which is hard for those who like to switch from month to month. Review collected by and hosted on G2.com.

What problems is Cratejoy solving and how is that benefiting you?

This is the system we use all day every day to handle all customer requests. It manages all accounts, all subscriptions, all shipments, all transactions, etc. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

8/19/2018

"Get Up and Running Fast"

4.5/5

What do you like best about Cratejoy?

Ease of launching and the API integrations to 3rd party tools. Review collected by and hosted on G2.com.

What do you dislike about Cratejoy?

Pricing, lack of flexibility in customizing reporting and batch updating renewal times. Review collected by and hosted on G2.com.