--- title: Cratejoy Reviews meta_title: 'Cratejoy Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 41 reviews by the users' company size, role or industry to find out how Cratejoy works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 41 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Cratejoy Reviews **Vendor:** Cratejoy **Category:** [Subscription Management Software](https://www.g2.com/categories/subscription-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 41 ## About Cratejoy Cratejoy is an all-in-one subscription platform to start and grow your subscription box business - no plugins required. Features include: Custom website, built-in recurring payment options, analytics dashboard, subscription customer management, and more! Cratejoy is the only platform build specifically for subscription box and recurring revenue businesses. Founded in 2015, Cratejoy is headquartered in Austin, Texas. ## Cratejoy Reviews ### 1. If you like easy to use (or even functional) UX steer clear. **Rating:** 2.5/5.0 stars **Reviewed by:** David I. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2021 **What do you like best about Cratejoy?** It fills a critical niche in being one of the only services built around monthly recurring services. The Marketplace is a good selling tool too. **What do you dislike about Cratejoy?** Using their UX is like using a Slip-n-Slide covered with broken glass. Amateurish doesn't begin to cover how bad it is. You might be better off typing each packing slip by hand than trying to export them. **What problems is Cratejoy solving and how is that benefiting you?** Access to the marketplace and a ground-up recurring fee service. ### 2. Easy to use subscription management system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about Cratejoy?** Keeps all subscriptions for each user in one place. Save all shipment and payment history. Easy to do refunds and cancel shipments and change renewal dates and do cancellations. **What do you dislike about Cratejoy?** Need to e-mail support often to make manual changes that the software doesn't allow. eg. pull back a renewal date or change a customer e-mail address to one that's already in the cratejoy system **Recommendations to others considering Cratejoy:** Great way to manage a subscription based service. No major complaints. Can send automatic e-mails when changes are made like a refund or a change renewal date. One tiny issue: Customers can only store one credit card at a time which is hard for those who like to switch from month to month. **What problems is Cratejoy solving and how is that benefiting you?** This is the system we use all day every day to handle all customer requests. It manages all accounts, all subscriptions, all shipments, all transactions, etc. ### 3. Easy for beginners, not a long term solution. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2018 **What do you like best about Cratejoy?** The easiest all-in-one solution for new subscription businesses. **What do you dislike about Cratejoy?** Limited functionality. Slow to make improvements. Focus on making money with the marketplace than retaining their clients with the most subscribers. **Recommendations to others considering Cratejoy:** Do not expect to keep the product long term. Think ahead to a switch after after your concept is proven. **What problems is Cratejoy solving and how is that benefiting you?** Being a new business owner not very technologically savvy. Easy to manage subscriptions. ## Cratejoy Discussions - [What is Cratejoy used for?](https://www.g2.com/discussions/what-is-cratejoy-used-for) - [How do I contact Cratejoy?](https://www.g2.com/discussions/how-do-i-contact-cratejoy) - [How much does Cratejoy cost?](https://www.g2.com/discussions/how-much-does-cratejoy-cost) - [What is Cratejoy?](https://www.g2.com/discussions/what-is-cratejoy) - [Should I use Cratejoy?](https://www.g2.com/discussions/should-i-use-cratejoy) - [View Cratejoy pricing details and edition comparison](https://www.g2.com/products/cratejoy/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A43%3A40+-0500&secure%5Bsession_id%5D=a5e04df2-9691-4fbf-a3d6-99157006be55&secure%5Btoken%5D=ea038ed16c5b94caadc9a6525d40e242c6c337a283aeec8632742e81b915448b&format=llm_user) ## Cratejoy Integrations - [Pirate Ship](https://www.g2.com/products/pirate-ship/reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) ## Cratejoy Features **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles - Sales Tax Management - Alerts/Notifications - Customizable Reports **Pricing** - Standard Price - Discounts - Optimization **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types - Recurring/Subscription Billing **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making - Accounting Integration - Third-Party Integrations - Multi-Language **Additional Functionality** - Billing & Invoicing - Data Visualization - Customizable Fields - Revenue Recognition - Cancellation Management - Real-Time Data - Search/Filter - Summary Reports - Contact Database - CRM - Customer Profiles - Generative AI - Client Portal - API - Customer Database - Access Controls/Permissions - Tax Management - ACH Payment Processing - Usage Tracking/Analytics - Data Import/Export - Product Catalog - Discount Management - Revenue Management - Invoice Management - Reporting & Statistics - Customizable Branding - Billing Rate Management - Customizable Templates - AI Copilot - Real-Time Analytics - Multi-Currency - Invoice Processing - Self Service Portal - Subscription Plan Management - Order Management - Customer Accounts - Activity Dashboard - Real-Time Reporting - Credit Card Processing - Reminders - Dunning Management - Subscription Management - Enrollments/Onboarding ## Top Cratejoy Alternatives - [Chargebee](https://www.g2.com/products/chargebee/reviews) - 4.4/5.0 (967 reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - 4.3/5.0 (4,079 reviews) - [Billsby](https://www.g2.com/products/billsby/reviews) - 4.8/5.0 (477 reviews)