Brandon T. B.
BB
Brandon T. B.
Web and Application Security Advisor
Small-Business (50 or fewer emp.)
"Code42 Is Super Slow. For 20 Gigs of data, on 400mbps Upload, 5 days. Abundance of CPU and Ram."
0/5
What do you like best about CrashPlan SMB?

The potential of the offering, but not the offering itself .The ability to run on Linux. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

Super slow. Maybe it's not throttled for bandwidth, but there are other things that could be throttled. There is no way that on a 400mbps on average internet connection speed, that it's going to take 5 days to upload 20 Gigs of data. This service might give you unlimited, but at what expense. How long does it take to upload your machine is the drawback. If you have large files. This might be a problem for many. I'm not sure. But this will most likely not work in our use case. Just be forwarned. This service is slow. Super slow. Oh, I'm on dual Wan systems. Copper and Fiber. I've disabled redundancy to make sure that this was valid for both drops, and not just a latency issue. It's slow for both. So there is something that is being drawn back, or they are fitting so many people through one pipe that there is no way to get beyond the demand for those specific draws of bandwidth. Review collected by and hosted on G2.com.

JB
Janet B.
Project Manager
Enterprise (> 1000 emp.)
"A must have for MacOSX backups"
5/5
What do you like best about CrashPlan SMB?

I'm not technical at all and I was able to use it, it started with my dog my laptop, and a soda glass in a bad place, a few moments later my keyboard was full of soda, and fast forward a few hours and a call to my company technical support a laptop replacement was scheduled, because of the current pandemic I was getting a new laptop and responsible to set it up myself with help by phone of a technician instead of going to the office and ask for help, it took us 1 hour to set up the new laptop and it was running like the old one minus the soda in a few hours after the sync of my old laptop backup downloaded to the new one. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

Didn't knew about it until I needed it and worked perfect 10/10 for me. Review collected by and hosted on G2.com.

RG
Roxie G.
Enterprise (> 1000 emp.)
"An invaluable tool for any worker on the road"
5/5
What do you like best about CrashPlan SMB?

Before the covid hit the world I used to be more at customer sites than on the office and I'm not the most careful person in this world so I have had a few issues with my work laptops including a cracked screen an a keyboard failure and several of my colleagues have had their laptops stolen, luckily for all of us it is as simple as making sure Code42 runs on the background every day so, at most, we can lose a day worth of work done when we receive a replacement laptop. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

I don't know if it is the program or my employer decision, but It only runs when connected to the VPN, and after a hard day of work on a customer site and tired, connecting the laptop to the VPN at the hotel is a bigger task than it seems on theory, since the backups are encrypted anyway that extra layer of security is a bit excessive and would be great if it could be turned off. Review collected by and hosted on G2.com.

MH
Myron H.
Network Engineer
Enterprise (> 1000 emp.)
"Cool backup tool to have in your PC for any unexpected situation"
5/5
What do you like best about CrashPlan SMB?

I'm lucky that I have not needed to use this tool yet, but in my team 4/21 already needed to use it and a poor soul needed to use it twice and it is just nice to know that if you have an issue with your laptop like having it stolen or you drop a soda on it you have a way to recover 99% of your data by switching devices to a new one. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

It is 100% guaranteed to work if you do a restore to a new machine with the same OS and same hardware configuration, one of my coworkers had the great idea to do an update to the system before doing the restore, and it caused several errors so it is a good idea to have the machine in a state where your configs and files can be restored verbatim Review collected by and hosted on G2.com.

VD
Vishnu D.
Enterprise (> 1000 emp.)
"Peace of mind for me, my boss and the company"
5/5
What do you like best about CrashPlan SMB?

I'm not on the road as often as before because the whole world is at a halt now but when I use to manage the account at customer premises most of my work was done locally on my machine and every day I had the habit to check outlook and reply emails and without me knowing backing up all my data to the company cloud. I had an incident: My pc was stolen since I left it in the back of the car while we were eating and the window got broken, bad as it is I was far more worried about the data than the computer, everything was encrypted but I thought I lost a lot of valuable information. Luckily for me, I was not the first in the team who got a bad experience like that so my boss checked with the internal IT team and I got a new machine with all my data in just 2 days. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

I love this software, I didn't knew I had it until I needed it and it worked so 10/10 all around. Review collected by and hosted on G2.com.

Verified User in Computer Hardware
AC
Verified User in Computer Hardware
Small-Business (50 or fewer emp.)
"If you want customer support, good luck!"
2.5/5
What do you like best about CrashPlan SMB?

It is inexpensive compared to other backup services. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

I've got about 120 devices backing up, and pay about $1100 / month for the service. Recently, I get a notice or two almost every day that one of the devices hasn't backed up. I have to remote into the system after contacting the customer, deauthorize the device, then reconnect it. Wasting about 20-30 minutes a day really interferes with business. I've sent numerous emails to support and they NEVER respond. This is a pretty critical issue when a backup doesn't work and you have to try to correct the problem DAILY. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Great backup tool, works well"
4/5
What do you like best about CrashPlan SMB?

It helps me keep my essential work documents backed up in case something happens to my laptop Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

I've had some connection issues previously, but I worked with our IT department to solve them. Review collected by and hosted on G2.com.

SH
Samuel H.
Enterprise (> 1000 emp.)
"I really love Code42, it saved all my data"
5/5
What do you like best about CrashPlan SMB?

It works as expected, It runs my backups weekly and my data is safe, hoping that I will never need it, but it did happen once in the San Francisco area that some coworkers and I decided to go dine, it was quite late since we really needed to finish some things and decided to go to a Dennis and left the car below a camera, we neglected to grab our backpacks with us and... the crystal got broken and our backpacks included our laptops gone. It was a hard blow to all of us, but luckily after we got a replacement everything except the last day was backed up and ready to restore, and when the restore was done everything worked as on my old laptop. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

I totally get why the backups are only done while inside the VPN, but it would be even more amazing if no VPN was needed for backups Review collected by and hosted on G2.com.

NN
Norma N.
Enterprise (> 1000 emp.)
"Keeps a backup of my files secure"
5/5
What do you like best about CrashPlan SMB?

I had never had(yet) a hard drive failure or a laptop stolen, but it is sadly relatively common that our engineers that go onsite have the computer stolen or broken for some reason and all the works files can be easily restored to a new machine relatively quickly and painless, also when I have done a computer refresh from a Lenovo machine to another one I just grab the backup from Code 42. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

I always forget the name Code 42, for me, CrashPlan would be easier to remember and a lot more intuitive. I don't get why they decided to change to a harder to remember the name but it works exactly the same. No issues in the functionality. Review collected by and hosted on G2.com.

Verified User in Online Media
AO
Verified User in Online Media
Small-Business (50 or fewer emp.)
"Almost impossible to cancel"
0/5
What do you like best about CrashPlan SMB?

I did NOT like this product.

Nothing more to add. Review collected by and hosted on G2.com.

What do you dislike about CrashPlan SMB?

On initial install, you have to login.

The default (suggested) high security password was saved in my browser, so it was unavailable from the Code42 app

Clicking Forgot password, did not work

I had to change the password via browser

Then I had to uninstall and then reinstall the app, to get back to the same password prompt

Then it did not do a scan rto recover deleted files

So I wanted to cancel my free trial

It made it almost impossible to cancel.

Even now, I don't know if it is cancelled.

Don't risk it! Review collected by and hosted on G2.com.