--- title: CrashPlan SMB Reviews meta_title: 'CrashPlan SMB Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 415 reviews by the users' company size, role or industry to find out how CrashPlan SMB works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 415 scale: '5' date_modified: '2026-08-09' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # CrashPlan SMB Reviews **Vendor:** CrashPlan **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 4.4/5.0 **Total Reviews:** 415 ## About CrashPlan SMB CrashPlan® provides peace of mind through secure, scalable, and straightforward data backup. We help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet undiscovered calamity. CrashPlan offers unlimited storage, unlimited versioning, and unlimited deleted file retention. Powerful admin features include SSO compatibility, automatic provisioning, role-based access control, and organizational grouping – and much more. Users can easily restore files on their own through a simple web interface, or admins can push restores directly to their devices. CrashPlan locks in your data so you can keep moving forward. ## CrashPlan SMB Pros & Cons **What users like:** - Users value the **cost-effective backup solutions** of CrashPlan SMB, providing peace of mind and seamless data restoration. (11 reviews) - Users find CrashPlan SMB's **ease of use** invaluable for seamless deployment, recovery, and data management across devices. (10 reviews) - Users appreciate the **frequent and flexible backup options** of CrashPlan SMB, ensuring critical data is always protected. (8 reviews) - Users commend the **cost-effective cloud backup solution** of CrashPlan SMB, ensuring peace of mind for data safety. (7 reviews) - Users value the **centralized management** of CrashPlan SMB, streamlining administration and enhancing backup processes effectively. (5 reviews) - Data Restoration (5 reviews) - Reliability (5 reviews) - Easy Deployment (4 reviews) - Features (4 reviews) - Management Ease (4 reviews) **What users dislike:** - Users face **backup issues** that can complicate troubleshooting and lack clarity in logs for diagnosis. (6 reviews) - Users find the **missing features** in CrashPlan SMB limit its functionality compared to more robust backup solutions. (4 reviews) - Users experience **backup failures** that complicate troubleshooting, making data recovery a challenging process at times. (3 reviews) - Users feel that CrashPlan SMB's **limited features** restrict its effectiveness compared to more robust backup tools. (3 reviews) - Users are frustrated with the **poor interface design** of CrashPlan SMB, finding it difficult to navigate and understand. (3 reviews) - Slow Performance (3 reviews) - Complexity (2 reviews) - Complex Setup (2 reviews) - Difficult Learning (2 reviews) - Ineffective Recovery (2 reviews) ## CrashPlan SMB Reviews ### 1. Reliable and unlimited data retention **Rating:** 4.0/5.0 stars **Reviewed by:** Robert B. | Partner/ Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about CrashPlan SMB?** It's great for residentials customers needing a significant amount of storage space. Additionally, you are allowed to backup external devices such as thumb drives, disk drives etc. It's our go to for reliable and cost effective backups. **What do you dislike about CrashPlan SMB?** Restores tend to take a while, therefore, don't expect a fast recovery rate. I really wish Crashplan allows a full image backup, not just file based backup, this would take crashplan to the next level with Bare Metal Recovery. The back-end is somewhat confusing to navigate and not straight forward like other vendors. **What problems is CrashPlan SMB solving and how is that benefiting you?** Redundancy, reliability, and cost effective. CrashPlan has always been there when others have failed. One example was a Ransomware recovery, the other vendor had corrupt images of all the backups for over 30 days leaving us stranded, however, when we checked our CrashPlan backups; everything was intact and full backed up; couldn't have been happier to know CrashPlan was doing it's job without the constant backup verifications of other vendors. ### 2. Easy to use and cost effective **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo A. | Managing Director, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about CrashPlan SMB?** Their console is user-friendly and straightforward, making navigation simple. Compared to all our other cloud vendors, their cloud backup solution is by far the most cost-effective we’ve used. **What do you dislike about CrashPlan SMB?** Their product needs to expand and add more features like the ability to backup Microsoft 365 and alike. **What problems is CrashPlan SMB solving and how is that benefiting you?** Backup solution. Once installed, you don't need to worry about it. ### 3. Excellent backup service for higher ed **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about CrashPlan SMB?** The ease of use, from installation, to backup, to restore, to administration of the entire environment. **What do you dislike about CrashPlan SMB?** I'd like to see more customizable backup reports from the administrative console. **What problems is CrashPlan SMB solving and how is that benefiting you?** Our users data has been recovered on multiple occasions. The ability for the user to restore their own data without contacting support is perfect. ### 4. Great product for individual PC backups **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about CrashPlan SMB?** It's easy to use and easy to setup and a breeze to manage. **What do you dislike about CrashPlan SMB?** It doesn't have the features of more robus backup tools. **What problems is CrashPlan SMB solving and how is that benefiting you?** PC backup for machines that were not protected through other software solutions. ## CrashPlan SMB Discussions - [Is CrashPlan free?](https://www.g2.com/discussions/is-crashplan-free) - 1 comment - [View CrashPlan SMB pricing details and edition comparison](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722408&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A40%3A19+-0500&secure%5Bsession_id%5D=8eb42e8f-0d5d-450a-bd53-c9d8b8a35b18&secure%5Btoken%5D=a7407be8067d317a6269ddfcff1ee8acace8e0185cf5eee7892b87a3720e8b6e&format=llm_user) ## CrashPlan SMB Features **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning **Compatibility ** - File Formats **Functionality** - On Premises Recovery - Recovery Automation - Backup and Recovery - Data Replication **Functionality ** - Incremental Backup - Online Restore **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Local Backup - Storage Formats - Automatic Backup - Cloud Backup - Document Storage **Management** - Backup - Storage - File Scan **Management** - Local Management - Infrastructure Compatibility - Solution Integration - Real-Time Analytics - Data Management - Policy Management - Incident Management - Action Management - Risk Management - Third-Party Integration **Performance** - Multiple Backup Versions - Unlimited Backup - Deduplication - Lag Free Operation **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - Security Standards - Encrypted Storage **Security ** - Encryption - Data Protection **Additional Functionality** - Encryption - AI Copilot - Remote Access/Control - Data Loss Prevention - API - Secure Data Storage - VM Backup - Generative AI - Risk Analysis - Access Controls/Permissions - Activity Dashboard - Security Auditing - Continuous Backup - Deduplication - Archiving & Retention - Continuous Monitoring - Sensitive Data Identification - Business Impact Analysis - Business Continuity Exercising - Alerts/Notifications **Security** - Data Encryption - Security and Compliance - Deduplication **Additional Functionality** - Remote Synchronization - Data Synchronization - Audit Trail - Monitoring - Role-Based Permissions - Approval Process Control - Real Time Synchronization - Alerts/Notifications - API - Single Sign On - Reporting & Statistics - Version Control - Customizable Branding - Synchronization Scheduling - Two-Factor Authentication - Real-Time Monitoring - Secure Login - Backup and Recovery - Data Recovery - HIPAA Compliant - Conflict Tracking - Authentication - Mobile Access - Chat/Messaging - Generative AI - AI Copilot - Access Controls/Permissions - Commenting/Notes - Activity Tracking - Two-Way Synchronization - Archiving & Retention - Encryption - Activity Dashboard - File Transfer ## Top CrashPlan SMB Alternatives - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) - 4.6/5.0 (705 reviews) - [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) - 4.4/5.0 (1,980 reviews) - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (428 reviews)