--- title: CrashPlan SMB Reviews meta_title: 'CrashPlan SMB Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 415 reviews by the users' company size, role or industry to find out how CrashPlan SMB works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 415 scale: '5' date_modified: '2026-07-22' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # CrashPlan SMB Reviews **Vendor:** CrashPlan **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 4.4/5.0 **Total Reviews:** 415 ## About CrashPlan SMB CrashPlan® provides peace of mind through secure, scalable, and straightforward data backup. We help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet undiscovered calamity. CrashPlan offers unlimited storage, unlimited versioning, and unlimited deleted file retention. Powerful admin features include SSO compatibility, automatic provisioning, role-based access control, and organizational grouping – and much more. Users can easily restore files on their own through a simple web interface, or admins can push restores directly to their devices. CrashPlan locks in your data so you can keep moving forward. ## CrashPlan SMB Pros & Cons **What users like:** - Users value the **cost-effective backup solutions** of CrashPlan SMB, providing peace of mind and seamless data restoration. (11 reviews) - Users find CrashPlan SMB's **ease of use** invaluable for seamless deployment, recovery, and data management across devices. (10 reviews) - Users appreciate the **frequent and flexible backup options** of CrashPlan SMB, ensuring critical data is always protected. (8 reviews) - Users commend the **cost-effective cloud backup solution** of CrashPlan SMB, ensuring peace of mind for data safety. (7 reviews) - Users value the **centralized management** of CrashPlan SMB, streamlining administration and enhancing backup processes effectively. (5 reviews) - Data Restoration (5 reviews) - Reliability (5 reviews) - Easy Deployment (4 reviews) - Features (4 reviews) - Management Ease (4 reviews) **What users dislike:** - Users face **backup issues** that can complicate troubleshooting and lack clarity in logs for diagnosis. (6 reviews) - Users find the **missing features** in CrashPlan SMB limit its functionality compared to more robust backup solutions. (4 reviews) - Users experience **backup failures** that complicate troubleshooting, making data recovery a challenging process at times. (3 reviews) - Users feel that CrashPlan SMB's **limited features** restrict its effectiveness compared to more robust backup tools. (3 reviews) - Users are frustrated with the **poor interface design** of CrashPlan SMB, finding it difficult to navigate and understand. (3 reviews) - Slow Performance (3 reviews) - Complexity (2 reviews) - Complex Setup (2 reviews) - Difficult Learning (2 reviews) - Ineffective Recovery (2 reviews) ## CrashPlan SMB Reviews ### 1. Fantastic Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2015 **What do you like best about CrashPlan SMB?** The ease of use on endpoints, it is definitely a set and forget product. At least until it is needed. As for administration the admin console for ProE is very easy to navigate and you get visibility into everything you would want to see. **What do you dislike about CrashPlan SMB?** There is not very much that I dislike about this product. The physical appearance is limited, but there is enough. I do not like the update process of the server console. Although it is not a bad process, it could be improved on and more automated. **Recommendations to others considering CrashPlan SMB:** Evaluate your needs and make sure that your security requirements are met by CrashPlan. **What problems is CrashPlan SMB solving and how is that benefiting you?** We are backing up critical user data that could be devastating if the data was stolen. We are meeting the requirements of our security initiative of our organization. ### 2. Easy to Use and Administer, Powerful Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Diana W. | Senior System Administrator, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2014 **What do you like best about CrashPlan SMB?** First, it installs easily and works in the background without disrupting regular work. Second, it is easy to modify settings for all my clients. Third, I can restore for my clients or they can restore themselves. This creates a lot of flexibility. **What do you dislike about CrashPlan SMB?** Nothing. It worked as advertised and it is just as easy as they said. **Recommendations to others considering CrashPlan SMB:** The flexibility to use your own environment or a cloud solution, the pricing structure, the excellent support, and the amazing reliability are worth looking at this product. **What problems is CrashPlan SMB solving and how is that benefiting you?** Backup of laptops and desktops in a complex environment involving 170 remote offices as well as a spread-out campus. ### 3. CrashPlan has been support saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Fred K. | Senior Network Administrator, Sporting Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2014 **What do you like best about CrashPlan SMB?** I love the ease of use with Crash plan both for us It folks as well as the end users. We are now in the roll out phase and the assistance we have received from the folks at Crash plan has been awesome. I would recommend them to anyone! **What do you dislike about CrashPlan SMB?** So far I have nothing bad to say about them! **What problems is CrashPlan SMB solving and how is that benefiting you?** Backing up of user data in a very simple and secure way. The ease of support to the end user by allowing them self service of restoring files is huge for any organization! ### 4. So far, so good. **Rating:** 3.0/5.0 stars **Reviewed by:** Brian W. | Digital Content Manager, Defense & Space, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2014 **What do you like best about CrashPlan SMB?** In our IT environment, the most beneficial aspect is that our customers are totally unaware that CrashPlan is there, doing its thing. It has zero impact on day-to-day operations. **What do you dislike about CrashPlan SMB?** So far, there has been no downside to our use of CrashPlan. This may be a matter of scale, but so far, so good. **Recommendations to others considering CrashPlan SMB:** I can tell you our interactions to date with Code42 have been smooth and simple, and the products have met our needs. But as with any major purchase, perform your due diligence, ascertain the pros and cons, and analyze what will work best for you. **What problems is CrashPlan SMB solving and how is that benefiting you?** Our biggest benefit thus far has been cutting down on the time and resources involved in restoring users' m,machines when crashes have occurred. We're able to get folk up and running again in very short order. ### 5. CrashPlan saves the day **Rating:** 5.0/5.0 stars **Reviewed by:** Travis B. | Director of Information Technology, Defense & Space, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2014 **What do you like best about CrashPlan SMB?** CrashgPlan is easy to use, and has given me easy and quick access to recover my data. **What do you dislike about CrashPlan SMB?** So far, there's nothing that I don't like about CrashPlan. **Recommendations to others considering CrashPlan SMB:** Either implementation, whether in their cloud or your own server, works really well. We decided on in-house, and we love being able to move the data around or increase storage whenever we want to. It's been easy and powerful. **What problems is CrashPlan SMB solving and how is that benefiting you?** We have used CrashPlan to recover critical files after loss and theft several times, and we have never had any problem with recovery. ### 6. Crashplan is painless, it works seamlessly. **Rating:** 5.0/5.0 stars **Reviewed by:** Darrell R. | Systems Administrator, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2014 **What do you like best about CrashPlan SMB?** Such a painless deployment, a very small footprint and users can manage their own backups. **What do you dislike about CrashPlan SMB?** There's not much to complain about. I've had to call support twice, and immediately the issues were resolved. **What problems is CrashPlan SMB solving and how is that benefiting you?** We have, after only a couple of months using the product, saved hours of time recovering files in our department. ### 7. Backup should be viewed like a gas bill or rent, you HAVE to have it. **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt M. | Senior IT Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2015 **What do you like best about CrashPlan SMB?** Simplicity and the fact that it just works. **What do you dislike about CrashPlan SMB?** Sometimes Java goes nuts and takes over my processor, but I have 2 other high java programs that are fighting it also. **What problems is CrashPlan SMB solving and how is that benefiting you?** We have eliminated our tape drive and the hassle of a huge tape library ### 8. Simple, easy to use while being very powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Kristian M. | Desktop Support Specialist II, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2014 **What do you like best about CrashPlan SMB?** It's ease of us. It's simple enough for users to restore their own files, and powerful enough to set specific exclusions and specifications globally. **What do you dislike about CrashPlan SMB?** Currently, there's nothing I dislike about it **Recommendations to others considering CrashPlan SMB:** It's fairly priced and very easy to use **What problems is CrashPlan SMB solving and how is that benefiting you?** We're able to setup backups for all of our users in a cost effective manner. The benefits are the same. It's easy to use and the support is great. ### 9. CrashPlan Crashproof **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2014 **What do you like best about CrashPlan SMB?** I love the fact that all of my data is kept in iterations. I can go back to a backup day and restore from those files. Obviously it's a great idea to have some type of version control, but it's incredibly helpful to be able to roll back to an old backup. **What do you dislike about CrashPlan SMB?** I wish there was a little more customization in the Linux version of crash plan. **What problems is CrashPlan SMB solving and how is that benefiting you?** I think the biggest problem crash plan is solving for us is actually... security. We're able to confidently encrypt all of our data now that we have a full proof backup. It's incredibly nice to have that in the back of my head. ### 10. Simple and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Graham P. | IT Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2014 **What do you like best about CrashPlan SMB?** Not having to think about when to schedule my backup windows is fantastic. **What do you dislike about CrashPlan SMB?** The current client software is a bit bloaty due to its Java-based engine, but they are planning on phasing that out. **Recommendations to others considering CrashPlan SMB:** Speak with a sales rep. They aren't annoying. **What problems is CrashPlan SMB solving and how is that benefiting you?** Keeping backup on endpoint devices simple and inexpensive. We are backing up endpoints simply and inexpensively! ### 11. Crashplan review **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole B. | Owner/General Manager, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2014 **What do you like best about CrashPlan SMB?** I think that the ease of use with this product is so important. It is very user friendly. **What do you dislike about CrashPlan SMB?** I haven't seen anything so far that I haven't liked. **What problems is CrashPlan SMB solving and how is that benefiting you?** We work with many companies that we offer Crashplan to. It gives them piece of mind that their information is safe. ### 12. Network Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2014 **What do you like best about CrashPlan SMB?** Simplicity of backup solution. Done and Done! It doesn't get any better than this when it comes to endpoint backup. **What do you dislike about CrashPlan SMB?** There really is nothing to dislike... unless you are comparing this to a free solution! **What problems is CrashPlan SMB solving and how is that benefiting you?** We have a diverse group to support in our institution. Each client has special needs and challenges. ### 13. Powerful cloud backup solution **Rating:** 4.5/5.0 stars **Reviewed by:** Greg M. | Senior Consultant, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2013 **What do you like best about CrashPlan SMB?** Great software app lets you back up to other drives or other computers (even computers on different networks) for free, or to CrashPlan's servers for a monthly fee. So even if you don't pay for the cloud storage, you can still use the excellent backup software and get your data offsite without complex network configurations. It truly is an app where you can set and forget... which is great because if backup software can't do this, most people won't bother backing up. Performance is solid. Not as big of a resource hog as other online backup apps. You can recover or restore previous versions of files almost instantly, and you can access your files from mobile apps. You can also set your own encryption keys, which I view as a must for cloud backup solutions. CrashPlan is one of the few providers to offer truly unlimited backups. Pricing is flexible. You can have truly unlimited storage if you pay a fixed monthly fee per computer (great if your average user stores a ton of files). Or if you choose a plan based on overeall storage capacity, you can have unlimited computers on it, which brings the cost way down if your users only need to store a few gigabytes on average. **What do you dislike about CrashPlan SMB?** While always-on, real-time backups are great, be wary of users who utilize air cards or mobile hotspots and who work with large files. Easy way to burn through data caps and incur overages. Also, while RAM usage is lower than many other online backup applications, CrashPlan can still chew through 500MB. **Recommendations to others considering CrashPlan SMB:** Excellent software and competitive subcription offerings. Plans for individual, SMB, and enterprise are well-tailored. ### 14. So easy to use -- I can sleep now.... **Rating:** 5.0/5.0 stars **Reviewed by:** Corey B. | Vice President - Operations, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2013 **What do you like best about CrashPlan SMB?** This product is so easy to set up, allowing for the advanced as well as the inexperienced users when it comes to back up software. I've got two machines of my own backing up with this software, and have referred other friends and clients to the same service. It's very inexpensive, easy to set up, and truthfully it has a very small footprint on my machine -- not much affect at all during the backup process. **What do you dislike about CrashPlan SMB?** Nothing, honestly. Can too many options of how to back up your data be a bad thing? Maybe for the easily confused.... **Recommendations to others considering CrashPlan SMB:** iBackup ### 15. CrashPlan is the Best Plan **Rating:** 5.0/5.0 stars **Reviewed by:** Cole M. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2013 **What do you like best about CrashPlan SMB?** Crash plan offers two ways to create your initial backup: Traditional over the interwebs or via physical drive that is shipped to CrashPlan HQ. They offer this amazing FamilyPlan that is only $12/month and you get 10 computers with unlimited storage. This has saved 4 desktops and a laptop. I would recommend this to anyone with a computer. Period. The app also allows for local copies to be stored as well as their offsite cloud storage. **What do you dislike about CrashPlan SMB?** Can be slow based on your internet. This isn't their fault - but 7 days of 24 hours a day of uploading can take quite a long time. The hard drive you can pay for fixes this - but it's pricey. **Recommendations to others considering CrashPlan SMB:** Get it now - Have piece of mind. ## CrashPlan SMB Discussions - [Is CrashPlan free?](https://www.g2.com/discussions/is-crashplan-free) - 1 comment - [View CrashPlan SMB pricing details and edition comparison](https://www.g2.com/products/crashplan-smb/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+08%3A02%3A42+-0500&secure%5Bsession_id%5D=8e8932cf-789d-4c08-bd9b-491b4edec6bc&secure%5Btoken%5D=e9fa6dab465f7162f52ff0e5eb386b7cb92953f8cbc399c96c075043310d1e06&format=llm_user) ## CrashPlan SMB Features **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning **Compatibility ** - File Formats **Functionality** - On Premises Recovery - Recovery Automation **Functionality ** - Incremental Backup - Online Restore **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Local Backup - Storage Formats **Management** - Backup - Storage - File Scan **Management** - Local Management - Infrastructure Compatibility - Solution Integration - Real-Time Analytics **Performance** - Multiple Backup Versions - Unlimited Backup - Deduplication - Lag Free Operation **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - Security Standards - Encrypted Storage **Security ** - Encryption - Data Protection **Agentic AI - Disaster Recovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - PC Backup** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - File Recovery** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top CrashPlan SMB Alternatives - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) - 4.6/5.0 (703 reviews) - [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) - 4.4/5.0 (1,970 reviews) - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (426 reviews)