--- title: CrashPlan SMB Reviews meta\_title: 'CrashPlan SMB Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 415 reviews by the users' company size, role or industry to find out how CrashPlan SMB works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 415 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Backup url: https://www.g2.com/categories/backup --- ### CrashPlan SMB Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **cost-effective backup solutions** of CrashPlan SMB, providing peace of mind and seamless data restoration. [(11 mentions)](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722145&qs=pros-and-cons#reviews) Users find CrashPlan SMB's **ease of use** invaluable for seamless deployment, recovery, and data management across devices. [(10 mentions)](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722489&qs=pros-and-cons#reviews) Users appreciate the **frequent and flexible backup options** of CrashPlan SMB, ensuring critical data is always protected. [(8 mentions)](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722603&qs=pros-and-cons#reviews) Users commend the **cost-effective cloud backup solution** of CrashPlan SMB, ensuring peace of mind for data safety. [(7 mentions)](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722089&qs=pros-and-cons#reviews) Users value the **centralized management** of CrashPlan SMB, streamlining administration and enhancing backup processes effectively. [(5 mentions)](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722559&qs=pros-and-cons#reviews) Users face **backup issues** that can complicate troubleshooting and lack clarity in logs for diagnosis. [(6 mentions)](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722443&qs=pros-and-cons#reviews) Users find the **missing features** in CrashPlan SMB limit its functionality compared to more robust backup solutions. [(4 mentions)](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722408&qs=pros-and-cons#reviews) Users experience **backup failures** that complicate troubleshooting, making data recovery a challenging process at times. [(3 mentions)](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722598&qs=pros-and-cons#reviews) Users feel that CrashPlan SMB's **limited features** restrict its effectiveness compared to more robust backup tools. [(3 mentions)](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722216&qs=pros-and-cons#reviews) Users are frustrated with the **poor interface design** of CrashPlan SMB, finding it difficult to navigate and understand. [(3 mentions)](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722416&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of CrashPlan SMB ##### 1. Backup Solutions Users value the **cost-effective backup solutions** of CrashPlan SMB, providing peace of mind and seamless data restoration. [ See 11 mentions ](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722145&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 3.5/5 "CrashPlan is reliable" What do you like about CrashPlan SMB? We like CrashPlan as the backup service itself works very well, and as an unlimited file backup, it's a reasonable price for the storage. We've used i GK Glenn K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent Backup Solution" What do you like about CrashPlan SMB? Crashplan is one of the few backup solutions for Mac (we provide nearly 100% Mac based support) that has a comprehensive display panel where we can v ##### 2. Ease of Use Users find CrashPlan SMB's **ease of use** invaluable for seamless deployment, recovery, and data management across devices. [ See 10 mentions ](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722489&qs=pros-and-cons#reviews) See Related User Reviews KT Kevin T. Small-Business (50 or fewer emp.) 4.0/5 "CrashPlan End User Backup" What do you like about CrashPlan SMB? The non obsrusive way that it works in the background. MJ Mark J. Small-Business (50 or fewer emp.) 5.0/5 "CrashPlan - A Enterprise solution available to the masses" What do you like about CrashPlan SMB? easy to use, deploy and recover files from a c entralized admin panel is huge ##### 3. Backup Frequency Users appreciate the **frequent and flexible backup options** of CrashPlan SMB, ensuring critical data is always protected. [ See 8 mentions ](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722603&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 3.5/5 "CrashPlan is reliable" What do you like about CrashPlan SMB? We like CrashPlan as the backup service itself works very well, and as an unlimited file backup, it's a reasonable price for the storage. We've used i RA Ricardo A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use and cost effective" What do you like about CrashPlan SMB? Their console is user-friendly and straightforward, making navigation simple. Compared to all our other cloud vendors, their cloud backup solution is ##### 4. Cloud Backup Users commend the **cost-effective cloud backup solution** of CrashPlan SMB, ensuring peace of mind for data safety. [ See 7 mentions ](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722089&qs=pros-and-cons#reviews) See Related User Reviews RA Ricardo A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use and cost effective" What do you like about CrashPlan SMB? Their console is user-friendly and straightforward, making navigation simple. Compared to all our other cloud vendors, their cloud backup solution is RB Robert B. Small-Business (50 or fewer emp.) 4.0/5 "Reliable and unlimited data retention" What do you like about CrashPlan SMB? It's great for residentials customers needing a significant amount of storage space. Additionally, you are allowed to backup external devices such as ##### 5. Centralized Management Users value the **centralized management** of CrashPlan SMB, streamlining administration and enhancing backup processes effectively. [ See 5 mentions ](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722559&qs=pros-and-cons#reviews) See Related User Reviews MJ Mark J. Small-Business (50 or fewer emp.) 5.0/5 "CrashPlan - A Enterprise solution available to the masses" What do you like about CrashPlan SMB? easy to use, deploy and recover files from a c entralized admin panel is huge GK Glenn K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent Backup Solution" What do you like about CrashPlan SMB? Crashplan is one of the few backup solutions for Mac (we provide nearly 100% Mac based support) that has a comprehensive display panel where we can v ### 5 Cons or Disadvantages of CrashPlan SMB ##### 1. Backup Issues Users face **backup issues** that can complicate troubleshooting and lack clarity in logs for diagnosis. [ See 6 mentions ](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722443&qs=pros-and-cons#reviews) See Related User Reviews GK Glenn K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent Backup Solution" What do you dislike about CrashPlan SMB? Occasionally a user might not be backing up and it may take a bit to troubleshoot. However, there is quite a bit of information in the console to aid RA Ricardo A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use and cost effective" What do you dislike about CrashPlan SMB? Their product needs to expand and add more features like the ability to backup Microsoft 365 and alike. ##### 2. Missing Features Users find the **missing features** in CrashPlan SMB limit its functionality compared to more robust backup solutions. [ See 4 mentions ](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722408&qs=pros-and-cons#reviews) See Related User Reviews RA Ricardo A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use and cost effective" What do you dislike about CrashPlan SMB? Their product needs to expand and add more features like the ability to backup Microsoft 365 and alike. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great product for individual PC backups" What do you dislike about CrashPlan SMB? It doesn't have the features of more robus backup tools. ##### 3. Backup Failures Users experience **backup failures** that complicate troubleshooting, making data recovery a challenging process at times. [ See 3 mentions ](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722598&qs=pros-and-cons#reviews) See Related User Reviews GK Glenn K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent Backup Solution" What do you dislike about CrashPlan SMB? Occasionally a user might not be backing up and it may take a bit to troubleshoot. However, there is quite a bit of information in the console to aid ![Matt C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt C.") MC Matt C. Small-Business (50 or fewer emp.) 5.0/5 "Trusted endpoint backup" What do you dislike about CrashPlan SMB? Toubleshooting backuo issues can be hard. Logs are not always conclusive of an issue. ##### 4. Limited Features Users feel that CrashPlan SMB's **limited features** restrict its effectiveness compared to more robust backup tools. [ See 3 mentions ](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722216&qs=pros-and-cons#reviews) See Related User Reviews RA Ricardo A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use and cost effective" What do you dislike about CrashPlan SMB? Their product needs to expand and add more features like the ability to backup Microsoft 365 and alike. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great product for individual PC backups" What do you dislike about CrashPlan SMB? It doesn't have the features of more robus backup tools. ##### 5. Poor Interface Design Users are frustrated with the **poor interface design** of CrashPlan SMB, finding it difficult to navigate and understand. [ See 3 mentions ](https://www.g2.com/products/crashplan-smb/reviews?filters%5Bsentiment_snippet%5D=1722416&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 3.5/5 "CrashPlan is reliable" What do you dislike about CrashPlan SMB? The MSP Client Management interface sucks! It is difficult to understand, almost impossible to decipher and it does not seem to integrate with many of RB Robert B. Small-Business (50 or fewer emp.) 4.0/5 "Reliable and unlimited data retention" What do you dislike about CrashPlan SMB? Restores tend to take a while, therefore, don't expect a fast recovery rate. I really wish Crashplan allows a full image backup, not just file based b ![Brandon T. B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon T. B.") BB Brandon T. B. Web and Application Security Advisor Small-Business (50 or fewer emp.) 3/30/2021 "Code42 Is Super Slow. For 20 Gigs of data, on 400mbps Upload, 5 days. Abundance of CPU and Ram." 0/5 What do you like best about CrashPlan SMB? The potential of the offering, but not the offering itself .The ability to run on Linux. Review collected by and hosted on G2.com. What do you dislike about CrashPlan SMB? Super slow. Maybe it's not throttled for bandwidth, but there are other things that could be throttled. There is no way that on a 400mbps on average internet connection speed, that it's going to take 5 days to upload 20 Gigs of data. This service might give you unlimited, but at what expense. How long does it take to upload your machine is the drawback. If you have large files. This might be a problem for many. I'm not sure. But this will most likely not work in our use case. Just be forwarned. This service is slow. Super slow. Oh, I'm on dual Wan systems. Copper and Fiber. I've disabled redundancy to make sure that this was valid for both drops, and not just a latency issue. It's slow for both. So there is something that is being drawn back, or they are fitting so many people through one pipe that there is no way to get beyond the demand for those specific draws of bandwidth. Review collected by and hosted on G2.com. Recommendations to others considering CrashPlan SMB: If you have a few gigs of data and can wait days to upload it' s fine. Review collected by and hosted on G2.com. What problems is CrashPlan SMB solving and how is that benefiting you? The benefits. Well. If it were faster, would be backup. But where I need to backup 70 Gigs every three days. This application is most likely not going to foot that bill. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JB Janet B. Project Manager Enterprise (\> 1000 emp.) 1/19/2021 "A must have for MacOSX backups" 5/5 What do you like best about CrashPlan SMB? I'm not technical at all and I was able to use it, it started with my dog my laptop, and a soda glass in a bad place, a few moments later my keyboard was full of soda, and fast forward a few hours and a call to my company technical support a laptop replacement was scheduled, because of the current pandemic I was getting a new laptop and responsible to set it up myself with help by phone of a technician instead of going to the office and ask for help, it took us 1 hour to set up the new laptop and it was running like the old one minus the soda in a few hours after the sync of my old laptop backup downloaded to the new one. Review collected by and hosted on G2.com. What do you dislike about CrashPlan SMB? Didn't knew about it until I needed it and worked perfect 10/10 for me. Review collected by and hosted on G2.com. Recommendations to others considering CrashPlan SMB: A must-have in case your computer suffers an accident Review collected by and hosted on G2.com. What problems is CrashPlan SMB solving and how is that benefiting you? Backing up and restoring backups between computers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RG Roxie G. Enterprise (\> 1000 emp.) 12/28/2020 "An invaluable tool for any worker on the road" 5/5 What do you like best about CrashPlan SMB? Before the covid hit the world I used to be more at customer sites than on the office and I'm not the most careful person in this world so I have had a few issues with my work laptops including a cracked screen an a keyboard failure and several of my colleagues have had their laptops stolen, luckily for all of us it is as simple as making sure Code42 runs on the background every day so, at most, we can lose a day worth of work done when we receive a replacement laptop. Review collected by and hosted on G2.com. What do you dislike about CrashPlan SMB? I don't know if it is the program or my employer decision, but It only runs when connected to the VPN, and after a hard day of work on a customer site and tired, connecting the laptop to the VPN at the hotel is a bigger task than it seems on theory, since the backups are encrypted anyway that extra layer of security is a bit excessive and would be great if it could be turned off. Review collected by and hosted on G2.com. Recommendations to others considering CrashPlan SMB: Back your data like you think your computer is going to fail tomorrow, maybe some day you will be right about that. Review collected by and hosted on G2.com. What problems is CrashPlan SMB solving and how is that benefiting you? Backing up my machine religiously and when needed swapping my data to another machine. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MH Myron H. Network Engineer Enterprise (\> 1000 emp.) 2/5/2021 "Cool backup tool to have in your PC for any unexpected situation" 5/5 What do you like best about CrashPlan SMB? I'm lucky that I have not needed to use this tool yet, but in my team 4/21 already needed to use it and a poor soul needed to use it twice and it is just nice to know that if you have an issue with your laptop like having it stolen or you drop a soda on it you have a way to recover 99% of your data by switching devices to a new one. Review collected by and hosted on G2.com. What do you dislike about CrashPlan SMB? It is 100% guaranteed to work if you do a restore to a new machine with the same OS and same hardware configuration, one of my coworkers had the great idea to do an update to the system before doing the restore, and it caused several errors so it is a good idea to have the machine in a state where your configs and files can be restored verbatim Review collected by and hosted on G2.com. Recommendations to others considering CrashPlan SMB: Just let the software run as the default Review collected by and hosted on G2.com. What problems is CrashPlan SMB solving and how is that benefiting you? I know it is a good tool to restore a data backup if my laptop has an issue and I need a new one Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VD Vishnu D. Enterprise (\> 1000 emp.) 10/1/2020 "Peace of mind for me, my boss and the company" 5/5 What do you like best about CrashPlan SMB? I'm not on the road as often as before because the whole world is at a halt now but when I use to manage the account at customer premises most of my work was done locally on my machine and every day I had the habit to check outlook and reply emails and without me knowing backing up all my data to the company cloud. I had an incident: My pc was stolen since I left it in the back of the car while we were eating and the window got broken, bad as it is I was far more worried about the data than the computer, everything was encrypted but I thought I lost a lot of valuable information. Luckily for me, I was not the first in the team who got a bad experience like that so my boss checked with the internal IT team and I got a new machine with all my data in just 2 days. Review collected by and hosted on G2.com. What do you dislike about CrashPlan SMB? I love this software, I didn't knew I had it until I needed it and it worked so 10/10 all around. Review collected by and hosted on G2.com. Recommendations to others considering CrashPlan SMB: Let it run, don't disable it, one day it might save you. Review collected by and hosted on G2.com. What problems is CrashPlan SMB solving and how is that benefiting you? Backing my data and if needed restoring it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") AC Verified User in Computer Hardware Small-Business (50 or fewer emp.) 4/21/2021 "If you want customer support, good luck!" 2.5/5 What do you like best about CrashPlan SMB? It is inexpensive compared to other backup services. Review collected by and hosted on G2.com. What do you dislike about CrashPlan SMB? I've got about 120 devices backing up, and pay about $1100 / month for the service. Recently, I get a notice or two almost every day that one of the devices hasn't backed up. I have to remote into the system after contacting the customer, deauthorize the device, then reconnect it. Wasting about 20-30 minutes a day really interferes with business. I've sent numerous emails to support and they NEVER respond. This is a pretty critical issue when a backup doesn't work and you have to try to correct the problem DAILY. Review collected by and hosted on G2.com. What problems is CrashPlan SMB solving and how is that benefiting you? When it works, it does a great job. My complaint is the TOTAL LACK OF TECHNICAL SUPPORT! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 9/2/2021 "Great backup tool, works well" 4/5 What do you like best about CrashPlan SMB? It helps me keep my essential work documents backed up in case something happens to my laptop Review collected by and hosted on G2.com. What do you dislike about CrashPlan SMB? I've had some connection issues previously, but I worked with our IT department to solve them. Review collected by and hosted on G2.com. What problems is CrashPlan SMB solving and how is that benefiting you? I know that some of my colleagues have had issues with lost documents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SH Samuel H. Enterprise (\> 1000 emp.) 8/24/2020 "I really love Code42, it saved all my data" 5/5 What do you like best about CrashPlan SMB? It works as expected, It runs my backups weekly and my data is safe, hoping that I will never need it, but it did happen once in the San Francisco area that some coworkers and I decided to go dine, it was quite late since we really needed to finish some things and decided to go to a Dennis and left the car below a camera, we neglected to grab our backpacks with us and... the crystal got broken and our backpacks included our laptops gone. It was a hard blow to all of us, but luckily after we got a replacement everything except the last day was backed up and ready to restore, and when the restore was done everything worked as on my old laptop. Review collected by and hosted on G2.com. What do you dislike about CrashPlan SMB? I totally get why the backups are only done while inside the VPN, but it would be even more amazing if no VPN was needed for backups Review collected by and hosted on G2.com. Recommendations to others considering CrashPlan SMB: Don't skip the backups Review collected by and hosted on G2.com. What problems is CrashPlan SMB solving and how is that benefiting you? Backing up my data, hoping that I never need to restore my data to a new laptop again. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite NN Norma N. Enterprise (\> 1000 emp.) 9/3/2020 "Keeps a backup of my files secure" 5/5 What do you like best about CrashPlan SMB? I had never had(yet) a hard drive failure or a laptop stolen, but it is sadly relatively common that our engineers that go onsite have the computer stolen or broken for some reason and all the works files can be easily restored to a new machine relatively quickly and painless, also when I have done a computer refresh from a Lenovo machine to another one I just grab the backup from Code 42. Review collected by and hosted on G2.com. What do you dislike about CrashPlan SMB? I always forget the name Code 42, for me, CrashPlan would be easier to remember and a lot more intuitive. I don't get why they decided to change to a harder to remember the name but it works exactly the same. No issues in the functionality. Review collected by and hosted on G2.com. Recommendations to others considering CrashPlan SMB: Don't postpone the backup, you don't know when your computer may fail. Review collected by and hosted on G2.com. What problems is CrashPlan SMB solving and how is that benefiting you? It makes good backups and it is easy to restore them Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") AO Verified User in Online Media Small-Business (50 or fewer emp.) 4/4/2021 "Almost impossible to cancel" 0/5 What do you like best about CrashPlan SMB? I did NOT like this product. Nothing more to add. Review collected by and hosted on G2.com. What do you dislike about CrashPlan SMB? On initial install, you have to login. The default (suggested) high security password was saved in my browser, so it was unavailable from the Code42 app Clicking Forgot password, did not work I had to change the password via browser Then I had to uninstall and then reinstall the app, to get back to the same password prompt Then it did not do a scan rto recover deleted files So I wanted to cancel my free trial It made it almost impossible to cancel. Even now, I don't know if it is cancelled. Don't risk it! Review collected by and hosted on G2.com. What problems is CrashPlan SMB solving and how is that benefiting you? None Review collected by and hosted on G2.com. 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