ER

Edwin R.

Mid-Market (51-1000 emp.)

2/20/2018

"Improving Customer Service solution"

5/5

What do you like best about Cradle.io?

That our customers calls are being answered and problems solved much faster than ever before. Review collected by and hosted on G2.com.

What do you dislike about Cradle.io?

Use on the road in rural areas is not as great as in the Wifi of an office. Review collected by and hosted on G2.com.

Recommendations to others considering Cradle.io:

The impact can vary and new opportunities can be available as you explore Cradle - the team need to understand it and use it to get the benefits. Review collected by and hosted on G2.com.

What problems is Cradle.io solving and how is that benefiting you?

Clients were frustrated at response times and getting in touch with the right people to get problems solved. We now have seen a dramatic increase in both spreading the workload over the te wider team and speed in getting solutions for clients. Review collected by and hosted on G2.com.