---
title: CQI Reviews
meta_title: 'CQI Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CQI works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-02-11'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# CQI Reviews
**Vendor:** CQI  
**Category:** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About CQI
CQI: The AI Customer Experience Platform for Predictive Prevention CQI is the only AI-powered customer experience platform that helps companies move from reactive damage control to proactive prevention at scale. Instead of waiting for complaints, CQI anticipates, verifies, and resolves customer friction the moment it appears — across the entire customer base. Prevent Friction Before It Becomes a Complaint CQI detects patterns and root causes early, preventing customer issues from spreading. By mapping interactions in real time, it ensures emerging frictions are fixed for all customers — not just case by case. Detect the Gap CQI’s AI‑Verified CX system finds the gap between company promises and customer reality. It automatically surfaces broken commitments, process breaks, and misalignments before they lead to churn or operational waste. Verify and Prioritize What Matters Most Combining advanced AI models, proven use cases, and deep CX expertise, CQI verifies which frictions have the largest impact on customer retention, repeat contacts, and OPEX - so your teams focus on fixes that truly move the needle. Fix at Scale CQI triggers intelligent actions and system‑wide corrections before the next customer feels the same pain. The result: consistent experiences, lower churn, and a continuously improving customer journey powered by verified AI insight.




## CQI Reviews
  ### 1. Unlocked a World of Actionable Data, unlocking behavioral prediction

**Rating:** 5.0/5.0 stars

**Reviewed by:** Antonio V. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 06, 2026

**What do you like best about CQI?**

It unlocked a world of actionable data for me. The dashboards are intuitive and easy to understand, and the UX feels friendly and straightforward.  The predictive analysis is impressive. The native AI features help unlock data-signal discovery, generate alerts, and recommend actions to fix root causes.

**What do you dislike about CQI?**

Allow UI configuration at user level, allowing the adjustment is the widgets on the screens.

**What problems is CQI solving and how is that benefiting you?**

Allow to understand call reasons, satisfaction, and agent performance with actionable alerts forpre-recall and pre-churn signals based on conversations. Allot to cross-reference conversations against system data to validate the customer experience and detect friction, unlocking Verified CX.



- [View CQI pricing details and edition comparison](https://www.g2.com/products/cqi/reviews?open_modal_url=%2Fproducts%2Fcqi%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fcqi%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-08+23%3A05%3A35+-0500&secure%5Bsession_id%5D=046a6d93-591b-413c-a8d6-3ffe6d0f5bbf&secure%5Btoken%5D=625e0731bede78bfb345288a10718935588d72b43d3d7c439c399bca03939e69&format=llm_user)

## CQI Features
**Platform**
- Health Score
- Customer Profiles
- Notifications
- NPS of Customers

**Predictions**
- Service Quality Assurance
- Predictive Analytics
- Revenue Impact
- Artificial Intelligence
- Sentiment
- Retention
- Behavior Analytics
- Usage Tracking/Analytics

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Loyalty Program
- AI Copilot
- Campaign Personalization
- Personalization
- Email Campaign Management
- A/B Testing
- Knowledge Base Management
- Renewal Management
- Performance Metrics
- Workflow Management
- Behavioral Targeting
- Customer Engagement
- Sentiment Analysis
- Engagement Tracking
- Task Management
- Feedback Management
- Behavior Tracking
- Retention Tracking
- Support Ticket Management
- User Onboarding
- Lifecycle Management
- Customer Surveys
- Campaign Management
- Real-time Alerts
- Customer Journey Mapping
- Cancellation Management
- Third-Party Integrations
- Review Monitoring
- Customer Data Management
- Referral Tracking
- Customer Communication
- Churn Management
- Marketing Automation
- Referral Management
- Customer Segmentation
- Messaging
- Workflow Automation

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