I like that Dealer.com was an accepted website provider by many/most car manufacturers from the beginning. We went for a provider that most manufacturers would accept (and co-op), but also require the least amount of training since you only have to learn one backend platform then. I like that Dealer.com provides advertising along with the website. The one time we appreciate an "all-in-one" option since they can integrate everything and start inventory feeds themselves then. Review collected by and hosted on G2.com.

I dislike that on their advertising they are really generic. Everyone always says they make it more local to help with SEO (especially their SEO package). But, turns out that is not the case. Also, it feels like the longer we have been on Dealer.com, the more they are falling behind their competitors. I keep pumping up Dealer.com to our dealership managers to avoid complete overhauls to a different provider. However, I believe with the next website update, I won't be able to avoid it any longer. Other sites just look better and seem to have options that Dealer.com just doesn't offer. Review collected by and hosted on G2.com.

DDCs support team are great to work with and are always willing to TRY matching our website's desired vision. However, their website designs/coding are a bit dated and many basic functions are sub-par or non-existent. For an automotive website, web impressions are important and I feel that at times, our website is kind of a painful experience to navigate through. Review collected by and hosted on G2.com.

See above note of what I like best as I've already contrasted what I dislike. Review collected by and hosted on G2.com.

I love our rep, Pat Morrissey, and the support he provides. Always friendly, always eager to listen to resolve issues. He makes the whole service worth it - good support is hard to find when automotive sales tech is a dime a dozen. Review collected by and hosted on G2.com.

Sometimes the tech can be a little glitchy, most recently it's been timing out in the middle of my work just because I'm writing a long segment of content and I didn't save it periodically (not knowing I'd have to while actively using the widget), and it does require support often. We have a good system going and we generally get by very well with our own skills and a good rep. Review collected by and hosted on G2.com.

It is the supply of purchase addresses that manages the dealer.com software's automatic network server, which manages a collaborative fiscal year operation, where its vehicular negotiation account positioning, its user relationship coordination, its asset management delivery server, an interpretation of the company's automatic purchase balance, inclusive marketing follow-up prioritizations, internal control activations for fast vehicular sales mechanisms, scalable advertising offers, are directed with the sales server used by this programming. Review collected by and hosted on G2.com.

Production marketing tracking used by the dealer system. com contains account amortization errors, where they tend to change some vehicle purchase prices in real time by the demonetization of the electronic wallet system and misaligned exchange rates for solid banking transactions, which organizes a decrease in the adjustment of market quotations, causing inconveniences in the purchasing sector of my company, having to define a statistical metric performance sharing, being able to reasonably identify the import of templates and arrangement of documentation needed for the commercial system of my company, benefiting users by managing a safe and convenient procedure. Review collected by and hosted on G2.com.

Easy to learn, drag and drop features, wizards to help create campaigns, support team is readily available Review collected by and hosted on G2.com.

Backend tool times out quickly. Reporting is delayed Review collected by and hosted on G2.com.

when I call, I get someone on the phone in under a minute every time. If they can’t help me immediately then they only take a few hours for most of my requests.

90% of my requests are handled on the first call. My account manager is also on point. She is helpful and knowledgeable about the industry and our business. Review collected by and hosted on G2.com.

Some of the layouts are out of date. They are refreshing some. But we have many accounts and it is hard to sync an overall look or style because of these different layouts. Review collected by and hosted on G2.com.

I love the backend to this site. It makes everything so amazingly simplistic. When I manage multiple different accounts, it is easy to navigate what I am looking for. Inputting data is so simplistic and I love how whenever I have trouble, I can call my account manager to ensure that everything is working out correctly. Review collected by and hosted on G2.com.

Sometimes, when you have one account manager who oversees you, and your competitors, it can get fairly tricky. I am a little disappointed in this regard, however, one call was able to remedy this with a new manager Review collected by and hosted on G2.com.

Dealer.com's platform is by far one of the most comprehensive and full-featured web solutions in the automotive space. Their offerings with respect to inventory management, procurement, and advertising management are quite good, and if configured properly, and used effectively, can be the lifeblood that runs through running a truly digital dealership. Review collected by and hosted on G2.com.

Where dealer.com falls down is that, as a mature platform, its UI is inherently dated, and its tools have a hard time keeping up with some of its competitors in certain areas. For example, a platform like WordPress has many options when it comes to design and visual builders, whereas dealer.com's site editor offers little flexibility in its designs, instead leaning on custom design from the company to put any kind of professional polish on a site. Differentiating by design is becoming more and more important, and while there's some merit in a familiar interface for car shoppers moving from one site to the next, there's a homogenous feeling to the sites that fails to offer an elevated customer experience. Review collected by and hosted on G2.com.

There are some elements that are easy to edit, once provided adequate access. The dashboard and tabs allow for easy edits and the overall menu structure is user friendly Review collected by and hosted on G2.com.

They essentially have a monopoly over the automotive market. As a result, getting in touch with support for small changes (if not provided access) can take days. Sometimes it's quicker to call, as long as you have 30+ minutes to spare just for someone to pick up. Review collected by and hosted on G2.com.

I like that it’s easy to get around and easy to use. Review collected by and hosted on G2.com.

There is nothing that I don’t like about this website. Review collected by and hosted on G2.com.