The ease of use is great, basically ask the client two questions. It is easy to calculate in the program. The report is clean and clear, visually appealing for client presentations. Another thing that I really like/appreciate is the customer service is outstanding. Early on I had a few challenges with the program, called in and the helpful service was fantastic! Review collected by and hosted on G2.com.
I would like some way to upload a portfolio from a custodian, that would be a big timesaver (maybe a csv file? I know mapping can be a challenge, but perhaps that could be worked out? Also designing a portfolio can be challenging as often what seems to be a simple portfolio, low risk or whatever, often it does not qualify within the risk profile parameters. This may require several changes to get a portfolio that works within the clients risk profile. Sometimes I have difficulty switching from Tax Clarity to SmartRisk and the switch is not always smooth! I would be nice to have some better training on this one, as I hate calling in and bugging the support staff for simple questions. Review collected by and hosted on G2.com.
Hi Wendell,
Thanks for leaving a review of SmartRisk. We're glad to hear that you've found the software helpful and easy to use. I will pass along your suggestion about a feature that allows you to upload a portfolio from a custodian to our software development team. Also, great customer support is at the heart everything we do— I'm thrilled your experience reflected that. We appreciate your feedback.
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