MR

Melissa R.

Internet Manager

Small-Business (50 or fewer emp.)

9/19/2019

"Best App to Boost Sales and Customer Engagement"

5/5

What do you like best about Covideo?

Covideo is extremely easy to use and it is easy to teach others to use. (Even the "old dogs") I can quickly go from a sales call -- to sending a walk-around video via text or email -- to setting an appointment -- to selling a car. We also send personal "put a face with a name" that brings down a wall with a client from the start. Review collected by and hosted on G2.com.

What do you dislike about Covideo?

I have yet to find a flaw with Covideo. I have only ever had issues with my own network/wifi or phone. At times I am on the lot taking a video and have to get closer to the dealership for it to fully load and text it. Review collected by and hosted on G2.com.

Recommendations to others considering Covideo:

The reporting is not 100% accurate. For example it will say 17 recorded videos, 0 sent and 26 views. The 0 sent is incorrect. They were just sent via text. Review collected by and hosted on G2.com.

What problems is Covideo solving and how is that benefiting you?

We have drastically improved customer engagement and customers love the personalized attention that comes with a video walk-around. It has not only improved engagement, but has also improved our closing percentages. Review collected by and hosted on G2.com.

JH

John H.

Operational Specialist

Mid-Market (51-1000 emp.)

9/19/2019

"Co-Video Gets The Attention You Need"

5/5

What do you like best about Covideo?

I love that it is such a unique way to get someone's attention. It's not the same old cold call they get every three minutes. I have even had people tell me no, but they loved the video. Sometimes that is almost as good of a felling as a yes. Review collected by and hosted on G2.com.

What do you dislike about Covideo?

Sometimes I make bad videos unfortunately that's just on me lol. Review collected by and hosted on G2.com.

Recommendations to others considering Covideo:

This is an amazint tool that you need to implement, but if not I will be getting the business. Review collected by and hosted on G2.com.

What problems is Covideo solving and how is that benefiting you?

I have been able to get in the door with customers, because they saw an actual person and they liked what they saw. The biggest benefit is you are able to just say hello or send them a simple thank you video that si so much more personal. Review collected by and hosted on G2.com.

JA

John-Michael A.

MR

Small-Business (50 or fewer emp.)

9/17/2019

"Set yourself apart from the rest"

5/5

What do you like best about Covideo?

Although the video communication is why I originally signed up, the screen recording software has become an indispensable in navigating my clients through financial disclosures and total cost estimates. Review collected by and hosted on G2.com.

What do you dislike about Covideo?

Only recommendation is to enable the software to function when there are multiple web browsers open (for web extension). When too many windows are open, it can cause the recording to come out distorted and that can be a large waste of time for longer videos. Review collected by and hosted on G2.com.

LA

Lisa A.

Internet/Marketing Manager

Mid-Market (51-1000 emp.)

9/17/2019

"Covideo is Hands Down the Best option"

5/5

What do you like best about Covideo?

I love the personalized help! That you all have a team that works with each other, when one is out the other fills in..all the information is the same...Covideo is very strong! Normally working with companies like this you talk to 10 people and all have different answers, and they dont get back to you quickly! Review collected by and hosted on G2.com.

What do you dislike about Covideo?

Honestly, there isnt anything to Dislike about Co-Video! Review collected by and hosted on G2.com.

Recommendations to others considering Covideo:

Covideo is on point! It starts with customer service, and you can hear the smile in their voice every time you chat with them, they are enthusiastic about doing better, they are on top of it when it comes to training and follow up! I swear by it! Review collected by and hosted on G2.com.

What problems is Covideo solving and how is that benefiting you?

I work in Customer Service, when you send a personalized video to a customer, with their name and their unit of interest it goes a long way. Most people send an automated email...when you give your customers that personalized touch..it starts with the right foot forward! First Impression is the Last Impression! Review collected by and hosted on G2.com.

UN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/13/2019

"Future of Communication!"

5/5

What do you like best about Covideo?

I really appreciate that covideo gives me a chance to put a face to the name for my customers. They get to see a piece of my personality that would otherwise be missed through conventional professional communication methods. In reality its not much different than using Snapchat in my personal life ( the addition of filters could be a fun twist) We've also started using props in a few of our videos as well as making videos for our customers on the go. Review collected by and hosted on G2.com.

What do you dislike about Covideo?

Sometimes formatting can be a pain, and I'd like to see the teleprompter/script piece brought back. It looks like y'all did away with that piece prior to our organization signing up with covideo. I could see that being a huge asset if your video needs to hit more than one point and you don't want a long awkward pause mid video. Review collected by and hosted on G2.com.

Recommendations to others considering Covideo:

Honestly, just do it. Its awkward at first. My first 30 second video took almost an hour to get right.. but the program is easy to use, you learn quickly, and honestly our Org can't stop raving about the benefits we are already seeing in this early stage. Review collected by and hosted on G2.com.

What problems is Covideo solving and how is that benefiting you?

Our customers LOVE being able to interact with our team from the comfort of their office right from their phone or computer. It adds a personal touch that was otherwise missing from our services prior to implementation Review collected by and hosted on G2.com.

BB

Brandon B.

Director of Sales

Small-Business (50 or fewer emp.)

9/13/2019

"Game Changer! "

5/5

What do you like best about Covideo?

Covideo has been a game changer for me! Its allows me to interact with my clients and add a personal connection with them. Most times when I send a video I typically get a response asking how I did it. My clients have been raving about how creative it is! Review collected by and hosted on G2.com.

What do you dislike about Covideo?

Sometimes my videos don't get viewed and that makes me so sad. Review collected by and hosted on G2.com.

Recommendations to others considering Covideo:

Covideo is a must for all companies. I love it, my corporate office loves that I use it and most importantly, the clients love it! Review collected by and hosted on G2.com.

What problems is Covideo solving and how is that benefiting you?

There are many times that I go out on cold calls and cannot get face to face because of people that I like to call "gate keepers". They are the barrier keeping you from meeting with the most important person you need. By sending videos through Covideo, this has totally solved my problem as now I can direct connect with my potential client. Review collected by and hosted on G2.com.

EE

Eric E.

Co-owner

Small-Business (50 or fewer emp.)

9/17/2019

"Covideo is a great platform "

5/5

What do you like best about Covideo?

I like how easy the interface is to use and also the ability to see video metrics. It also supports our thinking that video needs to be used as a strategy, not just a tactic. using Covideo has allowed us to make a great first impression and continue to communicate effectively. Review collected by and hosted on G2.com.

What do you dislike about Covideo?

Maybe just more customizing options like overall design, etc. Review collected by and hosted on G2.com.

Recommendations to others considering Covideo:

We really like the platform and the support team at Covideo is incredible. They are attentive to what we need and work with us as a partner more than just a vendor. We love the impression that it makes and it easily integrates into a sales process. Review collected by and hosted on G2.com.

What problems is Covideo solving and how is that benefiting you?

New business efforts and also following up with prospects and clients. We use the platform to connect with people and also go into deeper depth when sending emails that require more context for the attachments included. Review collected by and hosted on G2.com.

EC

Elizabeth C.

Barista

Medical Devices

Mid-Market (51-1000 emp.)

9/17/2019

"Innovative Technology"

5/5

What do you like best about Covideo?

I like the personal touch is adds to working in inside sales. This allows me to connect with my customers using a unique platform. I enjoy being notified each time the video is watched and I've noticed an increase in responses I receive from customers. Review collected by and hosted on G2.com.

What do you dislike about Covideo?

Truthfully- I really enjoy the technology. I would like to know who is watching the videos, but that's just a bit nosy. Review collected by and hosted on G2.com.

What problems is Covideo solving and how is that benefiting you?

It directs customers to our website using exit links. This helps customers who may have never visited our site or heard about us until a member of our team calls, understand who we are as a company. I believe Covideo adds a layer of professionalism to our company. We are a third party repair company and anything that can improve our validity in the eyes of our customers is a phenomenal tool. Review collected by and hosted on G2.com.

BK

Brett K.

Salesman

Mid-Market (51-1000 emp.)

9/13/2019

"Works fantastic!!!"

5/5

What do you like best about Covideo?

It's quick, easy, can do it completely mobile and seamless integration with you're computer. Review collected by and hosted on G2.com.

What do you dislike about Covideo?

Video uploads need to work in the app instead of having to go to the browser in you're phone. (ie: you take video with you're phone then want to upload it instead of video within the app) Review collected by and hosted on G2.com.

Recommendations to others considering Covideo:

Give it a shot, you won't be disappointed! Review collected by and hosted on G2.com.

What problems is Covideo solving and how is that benefiting you?

Email is unfeeling and non-personal and Covideo bridges the gap. As well, when customers come in, they know who they are looking for because they have seen them in the video! As well, the professionalization helps to close deals. Review collected by and hosted on G2.com.

JG

Jeff G.

Vice President of Sales

Automotive

Small-Business (50 or fewer emp.)

9/17/2019

"Second to none Service, best in class technology"

5/5

What do you like best about Covideo?

The support is great. Stephanie is an excellent asset to your company. She has helped my company immensely. Deliverability! I used Bomb Bomb before this and seem to have trouble with deliverability. That is not an issue with Covideo. Review collected by and hosted on G2.com.

What do you dislike about Covideo?

Mobile being an additional charge. I refer you guys to a lot of my dealership clients but with mobile putting you close to $100 and others being $30-$50 I get a lot of flack about that. Review collected by and hosted on G2.com.

What problems is Covideo solving and how is that benefiting you?

I definitely dont use it to it's ability but it has helped me differentiate myself from al of the noise. My activity is 95% screen capture. I love that feature. I record myself reviewing a prospects websites or social channels to give them actionable feedback they can do immediately and show them things I can fix for them. Review collected by and hosted on G2.com.