Verified User in Veterinary
AV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Easy to Use with a Simple Design, but Some Wording Needs Tweaks"
3/5
What do you like best about Covetrus vRxPro®?

easy to use, simple design. Support from Maddie Rushing has been very good. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

some of the wording like choices like "maximum units per fill" could be replaced as it can be confusing. The list of breeds needs to be longer. Preventing an owner from making a second account would be nice. Integration with Ezyvet would be awesome. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi - Your feedback matters to us. Thank you for taking the time to tell us about your experience.

Verified User in Veterinary
TV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Covetrus Easy Use"
4.5/5
What do you like best about Covetrus vRxPro®?

Easy to use. Easy to write prescriptions. Lots of available medications. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

Pricing not comparable to other online pharmacies. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

samantha l.
SL
samantha l.
Hospital Manager
Small-Business (50 or fewer emp.)
"Hospital Manager"
4.5/5
What do you like best about Covetrus vRxPro®?

It's ease of integration with Avimark. This makes putting prescriptions together faster since the patient info can be populated. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

The ability to change prices, close our profit margin a little to help with client's costs. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi Samantha - Thanks for taking the time to share your review with the veterinary community! Your feedback is at the heart of everything we do.

Jillian S.
JS
Jillian S.
Veterinarian/Owner
Small-Business (50 or fewer emp.)
"Love it!"
5/5
What do you like best about Covetrus vRxPro®?

Ease of use and ease of viewing records and shipments. Customer service is great Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

Does not integrate with Shepherd. Pricing Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi Jillian - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

Bluff Park A.
BA
Bluff Park A.
Veterinary Assisstant
Small-Business (50 or fewer emp.)
"Covetrus vRxPro is much improved since Vet's First Choice! LOVE!"
5/5
What do you like best about Covetrus vRxPro®?

Being notified through email as opposed to checking the platform every day is great! Love that written approvals AND shipments are displayed in the medical records. Great new feature to be able to add notes to requests that are under review, especially for other staff members that do not work every day. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

It would be helpful for declined requests, with the reason for decline, to be uploaded to the medical records like the approved requests do. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi Bluff Park Animal Clinic - We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving!

BT
B T.
Veterinarian / Owner
Small-Business (50 or fewer emp.)
"Love Covetrus vRxPro"
4.5/5
What do you like best about Covetrus vRxPro®?

Easy to use, help clients, and navigate around site. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

It doesn't write back to Cornerstone which makes us have to navigate to find what clients have ordered and recieved. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi BT - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

Sydney C.
SC
Sydney C.
Practice Manager
Small-Business (50 or fewer emp.)
"High Functioning Online Pharmacy for Independent Veterinary Practices"
5/5
What do you like best about Covetrus vRxPro®?

Ability to look up prescription and compounding options, send scripts to clients, ease of use, and simple revenue generation breakdown. Also the integration with our software (Impromed) for medical record keeping is helpful. We are on there at least daily to keep up with clients, and when we do have an issue or question, customer support is very helpful at solving our issue. It was also easy to switch from the old Covetrus pharmacy to this updated version with minimal disruption to our clients. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

So far we haven't had too many downsides. Main one is that it isn't Chewy so client awareness isn't as high, but that's just consumer brand recognition. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi Sydney - We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving!

Sam M.
SM
Sam M.
Business Development Manager
Mid-Market (51-1000 emp.)
"Covetrus VRxPro"
5/5
What do you like best about Covetrus vRxPro®?

What I like best about Covetrus vRxPro is the seamless integration with practice management systems and the ability to streamline prescription approvals and refills. It saves time for the team and helps ensure pets get their medications quickly and accurately. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

One downside of Covetrus vRxPro is that it can occasionally be slow to sync with practice management systems, which causes delays in processing prescriptions. Additionally, some users find the interface a bit clunky or unintuitive when navigating less common tasks. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi Sam - We are grateful you took the time to review vRxPro. Your feedback helps us continue to shape our portfolio to support the needs of veterinary practices just like yours.

Verified User in Veterinary
AV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Annoying to Use; requires two different website logins"
2.5/5
What do you like best about Covetrus vRxPro®?

I do not use it. I have let the clinics I work at use it. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

The website. You have two websites. I had to create two diff accounts - one for clients and one for me. Thats annoying. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi - Your feedback matters to us. Thank you for taking the time to tell us about your experience.

Sara k.
SK
Sara k.
pm
Small-Business (50 or fewer emp.)
"Writeback to Pulse Makes Updates Easy"
4/5
What do you like best about Covetrus vRxPro®?

the writeback to pulse and ability to assist clients in chart Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

not being able to click right to pets chart Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi Sara - Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do.