It is very easy for our clients to navigate Review collected by and hosted on G2.com.

There are small animal products that we want our employees to be able to order. It's difficult to order those without allowing our entire clientele to see those products. Review collected by and hosted on G2.com.

Convenience for the client. Good pricing margins for the client and kick back for the clinic Review collected by and hosted on G2.com.

The platform after the new update can sometimes not be too user friendly Review collected by and hosted on G2.com.

I find Covetrus vRxPro® a great option for writing prescriptions, particularly for pet parents who prefer using an online pharmacy. It provides the convenience of delivering prescriptions through the pet parent's preferred method, making it a practical alternative to platforms like Chewy. I appreciate that the integration with Pulse makes the setup much more seamless, which simplifies our processes considerably. The write-back system with our Pulse software is highly beneficial, saving our staff significant time by reducing the workload. This feature is invaluable, as it ensures our staff can focus more on critical tasks without being bogged down by repetitive work. Additionally, one of the most important aspects is the ability for pet parents to receive the same medications we purchase through the Rx portal, ensuring they obtain the correct and non-fraudulent products, which is a major benefit in maintaining the trust and safety of our clients. Review collected by and hosted on G2.com.

I find that Covetrus vRxPro® could benefit from more live integration, especially concerning weight updates. It would improve the experience if changes made in our practice management software were automatically reflected in the portal. I also feel there are challenges with software variations between practices, which complicates determining the benefits of different integrations. This makes it hard to assess which practices would truly benefit from the integration, potentially leading to better options depending on the specific practice management software being used. Review collected by and hosted on G2.com.

Covetrus vRxPro has made our prescription process much smoother. Approvals are quick, it integrates well with our PIMS, and the branded online pharmacy with autoship options has improved client compliance and revenue. The interface is straightforward, and most of our staff adapted quickly. Review collected by and hosted on G2.com.

The main downsides are occasional tech glitches and long hold times when calling customer support. Pricing can also be higher than third-party retailers, which sometimes leads to client pushback. Still, the time saved and the ability to keep more pharmacy sales in-house make it worth using. Review collected by and hosted on G2.com.

Very user friendly platform. Good search options that limit what you see to easily find what you need. Integrates with the software. Good customer service. Review collected by and hosted on G2.com.

Sometimes items are backordered and the clients can't get what they need for compounding or other medications Review collected by and hosted on G2.com.

The integration with Cornerstone makes it easy to track what they have ordered Review collected by and hosted on G2.com.

The platform can be cumbersome and we often times have clients that struggle with ordering Review collected by and hosted on G2.com.

I find it easy to use, and my clients seem to like it as well. Review collected by and hosted on G2.com.

Sometimes the updates can be a bit frustrating to deal with. Review collected by and hosted on G2.com.

Before vRxPro, we had a lot of clients going to other online pharmacies, we were losing out on clinic income, but since adding vRxPro, we have been able to offer our client's an online option that ships directly to their house and sometimes there are special discounts through the online store that make it easier and more affordable for them. The thing I like most as a Practice Manager is the way it writes back into out operating system so it helps keep a tab on when a rx is requested, when it is filled and imports it into our Avimark system seemlessly. I highly recommend any clinic upgrading to vRxPro! It is very easy to fill out or approve rx for clients. Review collected by and hosted on G2.com.

So far I have not had many issues, there was once when the wrong quantity wrote back into the system but after I brought it up the system has been correct every time. Review collected by and hosted on G2.com.

Able to send links to clients to order stuff Review collected by and hosted on G2.com.

It often fails to load in pulse. It is very frustrating Review collected by and hosted on G2.com.

Integration with our PIMS (eVet Pulse) allowing us to see when prescriptions are written and when they are shipped. Review collected by and hosted on G2.com.

There are not enough supplements or supplies available for exotic pets. Review collected by and hosted on G2.com.