Hannah B.
HB
Hannah B.
"Efficient Integration with Avimark, But Needs Human Touch"
3/5
What do you like best about Covetrus vRxPro®?

I like that Covetrus vRxPro® allows medication to be sent directly to the owner's house. It also saves me time by linking back to Avimark instead of having to manually add it to the patient's chart. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

I would prefer a human for a more personalized and quicker response. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi Hannah - Your feedback matters to us. Thank you for taking the time to tell us about your experience.

Dawn H.
DH
Dawn H.
HR/ Office Manager
Small-Business (50 or fewer emp.)
"Easy-to-Use Prescriptions and a Huge Variety of Veterinary Products"
4.5/5
What do you like best about Covetrus vRxPro®?

Covetrus vRxPro is easy to use. Prescriptions are sent directly to clients, which helps speed up approval times. It also offers a huge variety of veterinary products. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

What I like least is the lack of control over pricing. On top of that, the cost is extremely high, which makes it hard to justify. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi Dawn - Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do.

Verified User in Veterinary
UV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Helpful Client Insights but a bit heavy on AI"
4/5
What do you like best about Covetrus vRxPro®?

Helpful for seeing information that clients can't, as well as making it easy to see how the online pharmacy is doing that week. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

Too much AI! I wish there was a way to opt out of it completely. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi - Thanks so much for sharing your vRxPro experience. Your feedback is at the heart of everything we do.

Jennifer L.
JL
Jennifer L.
Veterinarian & Co-Owner
Small-Business (50 or fewer emp.)
"Easy to Use, Keeps Clients Loyal with Competitive Pricing"
5/5
What do you like best about Covetrus vRxPro®?

Easy to use. Comparable prices to Chewy so our clients stay with us. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

Not as much profit present at the end, but we are glad we get some and that our clients are not going to Chewy. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi Jennifer - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

William K.
WK
William K.
"User-Friendly Platform with Room for Pricing Improvements"
4/5
What do you like best about Covetrus vRxPro®?

I find Covetrus vRxPro® to be user-friendly, particularly enjoying the ability to set up templates for SIG. This feature greatly speeds up the process of completing requested scripts, making it valuable for my practice. Additionally, I found the initial setup to be fairly easy. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

I find the limited ability to control the pricing structure of our homestore problematic. With the last platform upgrade, changing the price markup of individual items or even full categories isn't as user-friendly as it used to be. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi William - We’re so glad to hear about your experience. Thanks for being a great partner - we look forward to seeing your practice continue to thrive.

Verified User in Veterinary
AV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Streamlined Prescription Management That Reduces Staff Workload"
5/5
What do you like best about Covetrus vRxPro®?

Streamlined prescription management, practice branded online pharmacy, home delivery, and autoship options, and reduced staff workload. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

Everything about Covetrus is great. I have no complaints. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

Lannette W.
LW
Lannette W.
Practice Manager
Small-Business (50 or fewer emp.)
"Practice Manager"
5/5
What do you like best about Covetrus vRxPro®?

That I'm able to access it when I'm not in the office and that it ties into pulse. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

I haven't had any complaints as of yet in regards to the system Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi Lannette - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

Verified User in Veterinary
AV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Overall experience has been good. we have had a few issues that took way to long to resolve."
3.5/5
What do you like best about Covetrus vRxPro®?

It write backs into impromed so it saves us time. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

The platform does have some bugs that are not easily fixable, or at least customer service are not able to easily fix them. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi - Thank you for sharing your experience with vRxPro. Your feedback matters to us, as it helps shape our veterinary portfolio and supports our mission to keep veterinary practices thriving. We will pass this on to our product team for review.

vmsh o.
VO
vmsh o.
Practice Manager
Small-Business (50 or fewer emp.)
"Worth using!"
5/5
What do you like best about Covetrus vRxPro®?

We like that our clients have access to an online pharmacy and the fact that it integrates directly into our system to cut down time of having to manually type them in. Customer support is easy to contact. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

the update honestly makes it trickier to use, or maybe I just preferred the previous version I just feel like this version is more overwhelming and difficult to navigate where you actually need yo be Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi Veterinary Medical and Surgical Hospital of Topeka Practice Manager - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

Verified User in Veterinary
UV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Helpful to have an online pharmacy."
4/5
What do you like best about Covetrus vRxPro®?

I like the convenience of an online store. More and more clients are choosing to purchase online. It is also nice for those items that we do not stock in hospital, we can send a direct purchase link to our clients. The platform is easy to use and the integration is nice to have so we can see in our PMS what was purchased. Review collected by and hosted on G2.com.

What do you dislike about Covetrus vRxPro®?

Out of stock items. Clients will call us upset sometimes when they are unable to get medications for their pets. Review collected by and hosted on G2.com.

Response from Beth Gruber of Covetrus vRxPro®

Hi - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.