We like the fact that it's cloud based, as we moved from server based. It's a lot simpler, not as busy compared to other cloud-based software we have used in the past. Lots of good quality of life features. We really appreciated our implimentation person, the customer support she offered was excellent and while there was a lot of work to do, she was always excellent at communicating and jumping on a call with me when needed. The chat support feature is really wonderful too, all the staff we've worked with through there have been incredibly knowledgable about the software, they're prompt and thorough.. and if they don't know, when they contact their supervisors it is also quick to find an answer. Review collected by and hosted on G2.com.

We really wish there were more frequent updates for feature requests, as there are cumulatively lots of little things that need to be updated and altered to make the system make more sense. Review collected by and hosted on G2.com.

Being cloud based, it's great to be able to access from anywhere.

I love that we can search for clients and pets by any part of their information. It has made it so easy to locate files for pets that have owners with different names or an rx request gets sent to us and the owner's name isn't in our system but we can find them by address.

Antech lab ordering and results integration is great.

Appointment calandar is very user friendly and easy to use.

Live chat has been invaluable when we have questions that pop up that aren't answered in the Knowledge Base. Review collected by and hosted on G2.com.

Inventory is a nightmare. If we use lots and get sent something with a closer expiration date than a currently open tray, the software starts pulling from the closer expiration product, which is terrible for vaccines in the event of a reaction we need to report.

When inputting purchase orders, inactive items pop up as options which slows us down and makes more things to weed through. Also, being able to see what is on order in inventory management would be great to avoid double ordering. In AviMark, items on a purchase order were bold and blue.

We don't like that there is no indication from a patient's medical record if items have been posted. In AviMark, things that weren't checked out were bold and blue to easily differentiate charges that have not been posted.

The worklist needs tweaked to be able to mark tasks as "In Progress" to eaily note if an entry has been seen and is being worked on.

Any changes to any entries should be trackable by staff member's initials. Again, in avimark you could run a report on changes to any item, patient, task list entry, and client.

When an exam form is added to a medical record, the weight box should be empty. Many times this causes a pet's weight to not be updated because they think they already did it since the number is there. Review collected by and hosted on G2.com.

Being an avid Avimark user, Pulse is the enhanced, cloud version of Avimark, with many more features. Simple to use with great support when needed. Easy training for new users and transition has been amazing! The migration steps were very direct and guided which made transition from the old cloud-based system to Pulse super easy. This software meets our needs better than others we tried. Support has been fabulous! Review collected by and hosted on G2.com.

Sometimes the system can slow down which causes issues. Review collected by and hosted on G2.com.

We upgrading to Pulse from Avimark. The best thing is how user-friendly it is and somewhat intuitive. What does integrate with Pulse does so well. We enjoy the ease of accessiblilty of it as we do utilize a mobile clinic as well. The chat feature with support is a big plus and customer service is always helpful. Review collected by and hosted on G2.com.

There are certain features that users have been promised that don't seem to be actively being worked on. The integration with Idexx labs is very lacking and this would be my main concern when suggesting Pulse to another practice. Review collected by and hosted on G2.com.

We really like the work flow, the ease of use for the medical system and record keeping. Inventory is very well tracked and easy to recieve in. Customer support has been helpful for the most part. Review collected by and hosted on G2.com.

The reporting system is very complex and you aren't provided aquequate training on it when you start up.

Also would be nice if some of the back end practice management practices are shown in the demos as that may help people in their choice. Review collected by and hosted on G2.com.

I do like the way to make appointments and pet information that is displayed easily. Customer help is good unless they just send you articles that are prior to their updates so items are different. Review collected by and hosted on G2.com.

It does lag at times and I wish it made inventory a little easier as far as getting reports to control COGs, as well when you toggle an item to make it inactive (no longer use at the practice, etc) it can still be dispensed as a refill instead of an alert telling that item is no longer available. Also, constant changes or lags at times. Also, you can't write notes in pets that are deceased medical records, we usually like to write -condolence card sent or ashes picked up but to this you have to make the pet alive again then write your note then mark them deceased again. Review collected by and hosted on G2.com.

Pop-up alerts for patient/client notes

Schedule recheck from patient MR

Writeback for online Rxs through our online pharmacy

Inventory management

Quick invoicing Review collected by and hosted on G2.com.

I feel like we were mislead that this program would improve workflow. I thought upon speaking with the salesman that it was much more like Avimark and would have dictation- a service that is only coming to the software soon? I have given it 4 months- hinking we need to get used to the new software, but it is still not any better. The list of this we like about Pulse is much shorter than what we dislike. To name a few things we dislike:

Having to download every document to either view or print- huge time and space waste

Having to sign up for a completely separate service for SMS messages

Having to manually fix all reminders because the data import created a reminder for each instance of whichever service has a reminder

Difficult to find medications that have been prescribed previously, especially if they were purchased online

Having to go to the treatment tab and sometimes having multiple treatment instances open

Length of time it takes in-house lab equipment to receive request from software

Trying to login in when someone's session has expired. Logins are often messed up unless you start from completely logged out.

SEO is awful

Onboarding was fine, but team training was poor. Having a person come and actually show us things in the software would have been much more helpful. We didn't know what questions to ask without knowing what it could and could not do. After complaing to CareVet that we wanted our old software back, we had a meeting with developers to voice our concerns/complaints. I felt like they were acting as though the things we were asking for were impossible. The vets and hospital managers on the call only knew about or were requesting certain features because we had used them before on other PMS, so they are not impossible.

In short, this software has decreased our workflow. We are only continuing to use it because we are contractually obligated and it is cost prohibitive to switch back. The only instance I would recommend this software is if you had never worked with a veterinary PMS and didn't know better. Review collected by and hosted on G2.com.

We are a fairly new practice, so we were looking for a Practice Management system that wasn't going to break the bank but that also did what we needed it to do. We had originally started with another cloud-based system, but figured out early on that it was not going to meet our needs. EVet meets our needs and is very easy to use. If you have any questions their techs are right on it, I never need to wait for an answer to a question or a fix to a problem I might have.

Edit - We have been using EVet now for over 2 years and are still completely satisfied. Their customer service is fantastic! Review collected by and hosted on G2.com.

I wish there were a few more reports for inventory, some times I have to look at a few places to get all the answers I need.

Edited - 1 year later - EVet has improved many of their reports, making it much easier to control our inventory. Review collected by and hosted on G2.com.

Covetrus categorizes patient medical records making it easy to find necessary documentation. Review collected by and hosted on G2.com.

Coventrus continues to make unnecessary "improvments" that dont seem to align with common office needs. For exampl, they unnecessary updated the task dashboard feature making it more complicated to use. Review collected by and hosted on G2.com.

We are a Walk-In Clinic, there are many features I like with Pulse, way to many to mention here. But one feature that is very useful within our clinic is the "White Board". Always know where you patients are within the clinic and what their status is. Review collected by and hosted on G2.com.

I dislike to lag that can be experienced at times. Pulse acknowledges the issue and has addressed it. Recently it does seem to be doing better. With a Walk-In Clinic the need for the program to be operating at top performance at all times is a must. Review collected by and hosted on G2.com.