Covercy One Reviews (29)

Reviews

Covercy One Reviews (29)

4.6
29 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and excellent customer support provided by Covercy, which simplifies investment management and enhances communication with investors. The platform's user-friendly design and quick response times from the support team significantly improve the overall experience. However, some users note a lack of comprehensive help resources as a common limitation.

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Verified User in Commercial Real Estate
AC
Verified User in Commercial Real Estate
Small-Business (50 or fewer emp.)
"Seamless Integration and Exceptional Support with Covercy"
4.5/5
What do you like best about Covercy One?

The Covercy platform has seamlessly integrated into our daily operations. Its user-friendly design and straightforward interface have made it easy for our investors to navigate. So far, the greatest advantage of using Covercy has been the outstanding support from our account manager, Shiri. She has addressed numerous questions, significantly improving our overall experience with the platform. Review collected by and hosted on G2.com.

What do you dislike about Covercy One?

The only drawback I’ve noticed is the lack of an easily accessible FAQ or help section. However, reaching out to our account manager for assistance has been straightforward, and we usually get a response within an hour. Review collected by and hosted on G2.com.

Eli K.
EK
Eli K.
Deputy Director
Small-Business (50 or fewer emp.)
"Sending money is just so easy and professionally :)"
5/5
What do you like best about Covercy One?

Once you set up, Everything goes so smooth. Customer service is ASAP. Review collected by and hosted on G2.com.

What do you dislike about Covercy One?

A little pricey... But worth every penny Review collected by and hosted on G2.com.

AB
Alex B.
Fund Manager
Small-Business (50 or fewer emp.)
"Great Resource for Our RE Private Credit Fund"
5/5
What do you like best about Covercy One?

What we like most about Covercy is the quick response rate from the Covercy team on any question we have! Review collected by and hosted on G2.com.

What do you dislike about Covercy One?

We don't have any complaints about the Covercy portal yet. Review collected by and hosted on G2.com.

Alexa W.
AW
Alexa W.
Vice President
Small-Business (50 or fewer emp.)
"Great customer service"
5/5
What do you like best about Covercy One?

We love that Covercy is a place to streamline all of our investment needs and we're super excited that our investors now have access to a portal. There is a bit of a learning curve when first using Covercy but their customer service has been wondeful and very responsive whenever we have questions. Review collected by and hosted on G2.com.

What do you dislike about Covercy One?

It would be great to be able to upload documents and agreements in both the fundraising stage and the under management stage. We'd love for Covercy to update the feature of creating a template agreement without having to send it to the investor and be able to save it as a draft to come back to, if need be. We'd also like the ability to delete documents or agreements on our own. Review collected by and hosted on G2.com.

Response from Tara Lavelle of Covercy One

Thank you for your feedback! We're thrilled to hear that you are enjoying the streamlined investment process with Covercy and that our customer service has been helpful to you. We appreciate your suggestions for improvements, such as the ability to upload documents at different stages and create template agreements. Your input is valuable to us as we continue to enhance our platform. We will definitely take your suggestions into consideration for future updates. If you have any more ideas or need further assistance, please feel free to reach out to us. We are here to support you every step of the way. Thank you for choosing Covercy!

Ellison D.
ED
Ellison D.
Partner
Small-Business (50 or fewer emp.)
"Great Product"
4.5/5
What do you like best about Covercy One?

Very easy to use and great customer service. Covercy makes it easy to manager all of our investments in one place. Review collected by and hosted on G2.com.

What do you dislike about Covercy One?

Small inprovements to the email would be nice. Review collected by and hosted on G2.com.

EG
Emily G.
Coordinator
Small-Business (50 or fewer emp.)
"Helpful asset management system"
5/5
What do you like best about Covercy One?

Very easy to managed assets, investor rosters, and distributions. I appreciate how much setup was handled for our team. Review collected by and hosted on G2.com.

What do you dislike about Covercy One?

I have not yet found cons. I appreciate the ease of use and customer support team Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate
AC
Verified User in Commercial Real Estate
Small-Business (50 or fewer emp.)
"Revolutionizing Investor Relations"
5/5
What do you like best about Covercy One?

Covercy has significantly streamlined our investor relations process. Its user-friendly interface makes it incredibly easy to manage quarterly distributions, handle equity raises, and keep investors updated in real-time. The organizational tools are top-notch, helping us maintain clear and efficient communication. Covercy has truly simplified our workflow and improved our overall efficiency. Review collected by and hosted on G2.com.

What do you dislike about Covercy One?

While Covercy offers excellent ease of use and organizational tools, there are a few downsides. The platform have occasional bugs can disrupt workflow. Despite any issues, the benefits often outweigh the drawbacks. Review collected by and hosted on G2.com.

Response from Tara Lavelle of Covercy One

Thank you for highlighting the problems that Covercy is solving for you. We strive to provide real-time updates, transparent portfolio overviews, and efficient report distribution to enhance communication and build trust with our users. We're glad to hear that these features are benefiting you and your investors.

Mike S.
MS
Mike S.
CFO
Mid-Market (51-1000 emp.)
"Covercy helps us make Distribution Day a pleasure. Our investors are happy and so are we!"
5/5
What do you like best about Covercy One?

Customer Service is #1. They listen, they respond. They know they can be better and work to be better every single day. Review collected by and hosted on G2.com.

What do you dislike about Covercy One?

Covercy started as a money transfer company and there are some features which are still a work in progress. Review collected by and hosted on G2.com.

Larry M.
LM
Larry M.
Founder
Small-Business (50 or fewer emp.)
"New and helpful"
4.5/5
What do you like best about Covercy One?

The support has been excellent. The response time for support was also very good Review collected by and hosted on G2.com.

What do you dislike about Covercy One?

There was a learning curve that required support Review collected by and hosted on G2.com.

NV
NIels V.
banking officer
Small-Business (50 or fewer emp.)
"Easy to work with - clear overviews"
4/5
What do you like best about Covercy One?

Clear overview - good payment module - easy to use Review collected by and hosted on G2.com.

What do you dislike about Covercy One?

You can not retrieve directly the statements from the linked account Review collected by and hosted on G2.com.