--- title: Coveo Reviews meta\_title: 'Coveo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 142 reviews by the users' company size, role or industry to find out how Coveo works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 142 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Coveo Reviews & Product Details Visit Website Coveo is the AI-Relevance platform behind intelligent search, recommendations, personalization, conversational experiences, and agentic AI. Coveo connects enterprise content across systems and uses AI to deliver the most relevant answers, information, and products for every user and context. Leading organizations use Coveo to improve self-service, drive revenue, boost productivity, and power trusted AI experiences across commerce, service, websites, and the workplace. * * * Product Website Coveo Seller [Coveo Solutions Inc](https://www.g2.com/sellers/coveo-solutions-inc) Discussions [Coveo Community](https://www.g2.com/products/coveo/discuss) Solution Type All-in-One Overview by IT Accounts Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/coveo/pricing) ## Coveo Integrations (16) What do users say about integrations? Verified by Coveo [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Acrobat ](https://www.g2.com/products/adobe-acrobat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon QuickSight ](https://www.g2.com/products/amazon-quicksight/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Web Services AI ](https://www.g2.com/products/amazon-web-services-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AppDirect ](https://www.g2.com/products/appdirect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 Copilot ](https://www.g2.com/products/microsoft-microsoft-365-copilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Copilot Studio ](https://www.g2.com/products/microsoft-microsoft-copilot-studio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Openai ](https://www.g2.com/products/openai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimizely ](https://www.g2.com/products/netspring-optimizely/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Commerce Cloud ](https://www.g2.com/products/sap-commerce-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Connector ](https://www.g2.com/products/servicenow-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sitecore ](https://www.g2.com/products/sourceved-consultancy-services-sitecore/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More AE Alex E. Enterprise (\> 1000 emp.) 8/3/2023 "Search for all your content in one place" 4/5 What do you like best about Coveo? Coveo provides customers and employees the ability to conduct an aggregated search across our many knowledge platforms. This is a functionality we haven't been able to accomplish without a vendor like Coveo. In addition, their support team has been extremely helpful to answer questions, provide feedback, and hop on a call as needed. Review collected by and hosted on G2.com. What do you dislike about Coveo? The setup can be complex on the backend. If you are planning to use Coveo, please be sure to either have someone dedicated to maintaining the platform or prepare to pay for a consultant to do the uplift. As changes are needed for your configurations and end-user experience, it can get overwhelming Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Coveo is providing us with the tools we need to allow users, both internally and externally, to search multiple sources of content. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adam J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam J.") AJ Adam J. Technology Strategist Information Technology and Services Enterprise (\> 1000 emp.) 12/24/2022 "Great Search Intelligence" 4.5/5 What do you like best about Coveo? The ease of use and outcomes it drives. We have been using Coveo for a number of years both for our internal resources and customers and find it to enhance significantly our ability to provide the right results. Review collected by and hosted on G2.com. What do you dislike about Coveo? Nothing as yet, we do need to ensure we fully utilize the product roadmap and drive further innovation into the platform to ensure we optimise our outcomes. Overall the partnership has been great. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? It helps us connect our excellent knowledge management resourcing platforms and provide intelligent recommendations based on the search needs to meet the outcomes of the customer or user. Review collected by and hosted on G2.com. Show More Response from Tracy Carson of Coveo [Editedit](https://www.g2.com/survey_responses/coveo-review-7524810/official_response/edit) Thank you for taking the time to leave a review, Adam. We really appreciate it! I know the team is excited to keep working with you. 9/27/2023 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/14/2024 "Coveo Webinars" 4.5/5 What do you like best about Coveo? Trasnparency of the marketplace and issues that occur Review collected by and hosted on G2.com. What do you dislike about Coveo? Would like the webinars to accomdate CPE/PDU's or any professional certification Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Allows for smarter technology Review collected by and hosted on G2.com. Show More Response from Ilana Mack of Coveo [Editedit](https://www.g2.com/survey_responses/coveo-review-9649549/official_response/edit) Thank you for sharing your feedback with us! We're glad to hear you appreciate the transparency Coveo provides. We understand your desire for CPE/PDU credits during webinars and will certainly consider this for future sessions. Coveo aims to solve problems by offering smarter technology, and we're thrilled to hear it's benefiting you. If you have any more suggestions or questions, please feel free to reach out. We're here to help and improve your experience with Coveo. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 8/9/2023 "Enterprise Level Search Software" 4.5/5 What do you like best about Coveo? Coveo is a great, clean, and fairly straightforward enterprise-level search system for your web applications/website. If you have complex search needs, it provides a CMS-independent composable solution. They have fantastic support and documentation. It is a fairly easy system to learn and modify. Review collected by and hosted on G2.com. What do you dislike about Coveo? Coveo is definitely an enterprise "Cadillac" search solution for your website. Unless you have complex search requirements for your visitors [i.e. large ecommerce store] or a large Fortune 500 type company, this may be a system that is more than you need. Like all martech investments, you also need the human-power invested in using and improving the system for your company. Without the headcount, again, you're buying more than you need. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Coveo runs our search filtering and specific results on our enterprise website. We have multiple different channels of search [i.e. blog/insight content search results, global website search results, professional look-ups, etc.] and it integrates well into our system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Enterprise (\> 1000 emp.) 8/4/2023 "Excellent Partners in Site Search & AI" 5/5 What do you like best about Coveo? We have seen enormous value since implementing Coveo. Their products and offerings are highly competitive in the industry and flexible to meet our specific business needs. They offer a lot of additional support resources and trainings on up-and-coming technologies in their roadmap, which is exciting and help us plan where we want to go next in our digital relevancy journey. Seems like Coveo is always leading the way with cutting edge and emerging capabilities. Moreso, the transparency and guidance they offer is unrivaled with other vendors; everyone we've worked with at Coveo is responsive, friendly, and knowledgable and they really help us understand where we're tracking well and where we can & should focus efforts moving forward. We really appreciate and value our Coveo partnership! Review collected by and hosted on G2.com. What do you dislike about Coveo? We would like to see more robust issue notifications to proactively manage any issues with our feeds and indexes. The reporting capabilities from Coveo are excellent but not always aligned with our internal process and terminology (e.g., what we call a 'document' or 'product' is different from default Coveo reports), which can sometimes cause confusion. This likely stems from differences in B2C vs. B2B. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Coveo is helping us leverage our search usage data and boost the relevancy to our end users over time. The search experience continously improves without us having to dedicate time and resources into development. Likewise, Coveo helps us manage our complext portfolio of serving many diverse markets / industries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 2/27/2024 "Powerful but expensive in the long term" 2.5/5 What do you like best about Coveo? Powerful capabilities that often needed a consultant to write code to utilize it. Review collected by and hosted on G2.com. What do you dislike about Coveo? They made us pay everytime that we needed configuration or code change that was triggered by an upgrade. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? It had a great AI engine that surfaced the most relevent content. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Enterprise (\> 1000 emp.) 8/8/2023 "Best in class and unmatched for service" 5/5 What do you like best about Coveo? The product is complex, but their service is bar-none the best I've ever received. They help without making me feel like a moron for missing something basic or well documented. I know I've asked some eye-roll questions and everybody I've worked with is responsive and courteous. Review collected by and hosted on G2.com. What do you dislike about Coveo? This isn't a turnkey product, as each implementation will be totally customized to your environment and needs. That said, expect intelligent, thoughtful support that will ask the right questions to guide you. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? We're working toward diverting customers by providing them an intelligent direction toward our knowledge base. The search is working well; I expect great things from more customization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![V.J. W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "V.J. W.") VW V.J. W. Mid-Market (51-1000 emp.) 7/10/2023 "Search and Relevance" 4.5/5 What do you like best about Coveo? Coveo is continually improving its products to stay ahead of emerging tech trends. The technology is effective for search and highly customizable to your needs. Review collected by and hosted on G2.com. What do you dislike about Coveo? Machine learning efficacy is dependent on traffic and activity. So don't assume that Coveo's AI technology is going to solve all of your relevance issues magically. It takes time and the right conditions. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? We use Coveo for search in our customer self-service community. We also use Coveo for case classification and case deflection. Review collected by and hosted on G2.com. Show More Response from Tracy Carson of Coveo [Editedit](https://www.g2.com/survey_responses/coveo-review-8304344/official_response/edit) Thank you, V.J. for taking the time to share your review. Our team appreciates your feedback as much as the G2 community does. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 12/8/2022 "Good experience" 4.5/5 What do you like best about Coveo? Easy to setup, powerfull, SFDC integration Review collected by and hosted on G2.com. What do you dislike about Coveo? Nothing, application matches our needs. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? COVEO helps our customers fo easily find a TKC articles, save time, and increase case deflection Review collected by and hosted on G2.com. Show More 1/4/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 8/4/2023 "Coveo Unified search" 3/5 What do you like best about Coveo? Ability to customise as per your requirement is available most of the connectors/plugins/Crawlers are available out of the box Coveo Provided JS UI makes it easy to turn on or off features Review collected by and hosted on G2.com. What do you dislike about Coveo? Some of the features are easy to use if you are using Coveo JS UI Integration with Chatbot is not great There is a learning curve to get most out of your solution Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Unified search since our content is spread across mulitple platform coveo help us bring all the results in one box also we can provide similar search experience across different platform Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Coveo? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Coveo ](https://www.g2.com/products/coveo/discussions/new) GU Guest User What do you like most about Coveo for AI-powered search, and what improvements could be made? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-do-you-like-most-about-coveo-for-ai-powered-search-and-what-improvements-could-be-made) GU Guest User • Last activity about 4 years ago How does Coveo search work? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-does-coveo-search-work) [ View all Discussions ](https://www.g2.com/products/coveo/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/coveo/pricing) Coveo Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e8b7928d2e1cefffe2f9fb20febf2898/algolia.png "Product Avatar Image") Algolia 4.5/5(453) [ Compare Now ](https://www.g2.com/compare/algolia-vs-coveo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_efc73ea2af3c716b00bb3cd168baa5e4/elastic-observability.png "Product Avatar Image") Elasticsearch 4.2/5(92) [ Compare Now ](https://www.g2.com/compare/coveo-vs-elastic-observability) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da633d2d1c1fd43e5e3cc46236965f55/elastic-elasticsearch.png "Product Avatar Image") Elasticsearch 4.5/5(292) [ Compare Now ](https://www.g2.com/compare/coveo-vs-elastic-elasticsearch) ##### ##### Coveo Features Compatibility Federated Search File Types Global Language Support Search Queries Typo Tolerance Faceted Search Synonyms Functionality Personalization Search Analytics Integrations Search Setup Auto Complete [ View More Features ](https://www.g2.com/products/coveo/features) ## Top-Rated Alternatives [ ![Bloomreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomreach") Bloomreach 4.6/5(777) ](https://www.g2.com/products/bloomreach-bloomreach/reviews) [ ![Algolia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Algolia") Algolia 4.5/5(453) ](https://www.g2.com/products/algolia/reviews) [ ![Elasticsearch](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elasticsearch") Elasticsearch 4.5/5(292) ](https://www.g2.com/products/elastic-elasticsearch/reviews) [ View All Alternatives ](https://www.g2.com/products/coveo/competitors/alternatives) ##### Categories on G2 [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[SAP Store](https://www.g2.com/categories/sap-store)[Personalization](https://www.g2.com/categories/personalization) [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[SAP Store](https://www.g2.com/categories/sap-store)[Personalization](https://www.g2.com/categories/personalization)[E-Commerce Personalization](https://www.g2.com/categories/e-commerce-personalization)[Predictive Analytics](https://www.g2.com/categories/predictive-analytics)[Personalization Engines](https://www.g2.com/categories/personalization-engines)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)[E-Merchandising](https://www.g2.com/categories/e-merchandising)[E-Commerce Search](https://www.g2.com/categories/e-commerce-search)[Insight Engines](https://www.g2.com/categories/insight-engines)[Site Search Software](https://www.g2.com/categories/site-search-software)[AI Search and Discovery Platforms](https://www.g2.com/categories/ai-search-and-discovery-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated website monitoring solution for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-website-monitoring-solution-for-enterprises)[Best tool for managing sales engagements](https://www.g2.com/discussions/best-tool-for-managing-sales-engagements)[Which notification infrastructure platforms prevent message loss during failover events and high-traffic periods?](https://www.g2.com/discussions/which-notification-infrastructure-platforms-prevent-message-loss-during-failover-events-and-high-traffic-periods) [What is the top-rated social media suite for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-social-media-suite-for-enterprises)[Which Google Workspace project management solutions integrate directly with Gmail and Google Calendar for seamless workflow?](https://www.g2.com/discussions/which-google-workspace-project-management-solutions-integrate-directly-with-gmail-and-google-calendar-for-seamless-workflow)[Pros and Cons Details](https://www.g2.com/products/coveo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)