--- title: Coveo Reviews meta\_title: 'Coveo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 142 reviews by the users' company size, role or industry to find out how Coveo works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 142 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Coveo Reviews & Product Details Visit Website Coveo is the AI-Relevance platform behind intelligent search, recommendations, personalization, conversational experiences, and agentic AI. Coveo connects enterprise content across systems and uses AI to deliver the most relevant answers, information, and products for every user and context. Leading organizations use Coveo to improve self-service, drive revenue, boost productivity, and power trusted AI experiences across commerce, service, websites, and the workplace. * * * Product Website Coveo Seller [Coveo Solutions Inc](https://www.g2.com/sellers/coveo-solutions-inc) Discussions [Coveo Community](https://www.g2.com/products/coveo/discuss) Solution Type All-in-One Overview by IT Accounts Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/coveo/pricing) ## Coveo Integrations (16) What do users say about integrations? Verified by Coveo [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Acrobat ](https://www.g2.com/products/adobe-acrobat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon QuickSight ](https://www.g2.com/products/amazon-quicksight/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Web Services AI ](https://www.g2.com/products/amazon-web-services-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AppDirect ](https://www.g2.com/products/appdirect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 Copilot ](https://www.g2.com/products/microsoft-microsoft-365-copilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Copilot Studio ](https://www.g2.com/products/microsoft-microsoft-copilot-studio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Openai ](https://www.g2.com/products/openai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimizely ](https://www.g2.com/products/netspring-optimizely/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Commerce Cloud ](https://www.g2.com/products/sap-commerce-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Connector ](https://www.g2.com/products/servicenow-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sitecore ](https://www.g2.com/products/sourceved-consultancy-services-sitecore/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More JN John N. IT Engineer Analyst Mid-Market (51-1000 emp.) 5/14/2024 "Best customer support" 5/5 What do you like best about Coveo? Coveo has provided both our Customers and Employees with relevant information in our search on our website. They use AI to provide more of a personalized experience. Review collected by and hosted on G2.com. What do you dislike about Coveo? Nothing to dislike about the service. This is amazing. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Their systems are straightforward to implement. Coveo's documentation and learning content is outstanding. Our company has been able to achieve great ROI. Review collected by and hosted on G2.com. Show More Response from Ilana Mack of Coveo [Editedit](https://www.g2.com/survey_responses/coveo-review-9649987/official_response/edit) Thank you for your glowing review! We're thrilled to hear that Coveo has been able to provide such a positive experience for both your customers and employees. It's fantastic to know that our AI-driven solutions have helped personalize the search experience on your website. We appreciate your feedback on our straightforward implementation process and outstanding documentation. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SP sandeep p. Enterprise (\> 1000 emp.) 5/14/2024 "Amazing Coveo" 5/5 What do you like best about Coveo? User experience and ease of adoption by the users. The ability to deflect cases and increase the turn around time to provide excellent customer support Review collected by and hosted on G2.com. What do you dislike about Coveo? Time to evolve and bring relevant queries on the top Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Reducing Turn around time and increasing case deflection Review collected by and hosted on G2.com. Show More Response from Ilana Mack of Coveo [Editedit](https://www.g2.com/survey_responses/coveo-review-9649621/official_response/edit) We're thrilled to hear that you are enjoying the user experience and ease of adoption with Coveo. We understand the importance of evolving and bringing relevant queries to the top, and we are continuously working to improve in this area. Thank you for sharing your feedback! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/2/2024 "Coveo makes it easy to get started with search solutions" 4.5/5 What do you like best about Coveo? The handeling of data, smooth learning curve. Review collected by and hosted on G2.com. What do you dislike about Coveo? The UI libraries documentation could be better Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Helps combining our data from multipe sources and execute queries based on custom context which can be leveraged in ML models/pipeline to get relevant results Review collected by and hosted on G2.com. Show More Response from Ilana Mack of Coveo [Editedit](https://www.g2.com/survey_responses/coveo-review-9597576/official_response/edit) Thank you for sharing your feedback! We're thrilled to hear that you find Coveo's data handling and learning curve to be smooth. We appreciate your input on the UI libraries documentation and will certainly take that into consideration for future improvements. It's great to hear that Coveo is helping you combine data from multiple sources and execute queries based on custom context for your ML models. If you have any specific suggestions for enhancing our documentation or if you need any assistance with your Coveo experience, please feel free to reach out. We're here to help and support you every step of the way! Current UserValidated ReviewerSource: Organic MA Madhumidha A. Enterprise (\> 1000 emp.) 5/1/2024 "Simple and easy to use" 4.5/5 What do you like best about Coveo? The setup is simple and UI is clean and easier to understand. Review collected by and hosted on G2.com. What do you dislike about Coveo? Sometimes when it errors while indexing, it is but hard to find the resolution. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? The website uses Coveo for searching all products and the results are accurate. Review collected by and hosted on G2.com. Show More Response from Ilana Mack of Coveo [Editedit](https://www.g2.com/survey_responses/coveo-review-9596858/official_response/edit) Thank you for sharing your feedback! We're thrilled to hear that you find Coveo simple to set up and user-friendly. We understand the frustration when errors occur during indexing, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our error resolution process to make it more seamless for our users. We're glad to hear that Coveo is providing accurate search results for your website, helping you find products easily. If you ever encounter any issues or need assistance, please don't hesitate to reach out to our support team. We're here to help and ensure you have a smooth experience with Coveo. Validated ReviewerSource: Organic ![Sonu Kumar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonu Kumar S.") SS Sonu Kumar S. Consultant Enterprise (\> 1000 emp.) 8/4/2023 "Coveo for fast search experience" 5/5 What do you like best about Coveo? There are a lot of things, we are using coveo on our partner portal for a faster and good search experience. There are other good things, machine learning that helps customers to recommend or guide what are looking for based on many factors. We also use Coveo for Salesforce for a good search experience. Review collected by and hosted on G2.com. What do you dislike about Coveo? Nothing much at this moment. But documentation can be simplified, it's confusing sometimes. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? It helps us to share relevant data from different systems in format (the way we want to show) to partner users using Coveo, Like sharing knowledge details about how to install the camera. In fact, the user can search for products that we have and find the relevant details. Also eatures like auto-correction, and recommendation, these are really good, indexing which makes the our partner search experience nice. Review collected by and hosted on G2.com. Show More 2/5/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/8/2023 "Efficient and Powerful: Coveo Search Engine Delivers Top-Notch Results" 5/5 What do you like best about Coveo? There are many features that I like about Coveo, Out-of-box support for crawling web pages from multiple sources (Web, Sitemap, RSS, Database, Push API). Each source can be configured with different crawl frequencies. Multiple Connectors (confluence, email clients, file storage, jira, onedrive, salesforce, slack, twitter, AWS S3 and many more) Supports Secure Search Machine Learning Models - Query Suggestions, Automatic Relevancy Tuning, Content Recommendations Advanced Query Expressions (query with "and", "+", "-") - Searching a Phrase Loaded with features like: Query expansion(Thesaurus), Fuzzy search, Query correction Custom Result Ranking - supports wide range of expressions Applied ranking for relevancy tuning in Enterprise Search - Search Result Ranking and Relevance Score Featured Results (promoting particular document based on query/conditions) Provides JavaScript search interface in conjunction with REST API Wide range of analytics & reporting Very good documentation and active support Review collected by and hosted on G2.com. What do you dislike about Coveo? I think the Semantic Search is missing in Coveo, there are ML models and many things to achieve something similar. But a straight forward semantic search which I would love to see in near future. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Coveo is really solving our requirment with its wide range of configurations, like feature results, search result ranking, triggers, stop words. The Security Identity and Targeting(context) feature, which we use most is really solving a lot of our problems. Review collected by and hosted on G2.com. Show More 9/8/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TR tom r. Digital Optimisation Manager Enterprise (\> 1000 emp.) 6/30/2023 "Driving revenue with bespoke curated A/B tests" 4.5/5 What do you like best about Coveo? Working with the PS teams, we can deliver very bespoke, curated experiences to test how metrics can be uplifted during multivariant tests. The team at Coveo work really collaboratively with our developers and other internal teams to work through complicated projects to get them launched. Being able to report on ROI is great. Review collected by and hosted on G2.com. What do you dislike about Coveo? Nothing. Some processes needed smoothing out when we first joined, and when new PMs and account managers join, it's about creating processes and ways of working that work for both parties. However, these work well now. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Coveo is helping me drive incremental revenue by testing new designs and ideas and providing ROI to the business. When there are ideas across the business, but we're not sure how successful they will be, before implementing it completely in development, we test in Coveo first and prove it's value. Review collected by and hosted on G2.com. Show More Response from Tracy Carson of Coveo [Editedit](https://www.g2.com/survey_responses/coveo-review-8272909/official_response/edit) We're excited to see your success, Tom. Thank you for taking the time to share your feedback and a review with the G2 community. Current UserValidated ReviewerIncentivizedSource: Seller invite KA Kristina A. Enterprise (\> 1000 emp.) 8/4/2023 "Smart machine learning, strong analytics" 4/5 What do you like best about Coveo? This is our first AI powered search engine, and it has really helped with relevancy when searching our big product catalogs, various content sources, domains and types. Dashboards really help optimize and are easy to set up, and the visit browser makes it easier to identify issues. Good customer success team. Review collected by and hosted on G2.com. What do you dislike about Coveo? Setup and getting the Analytics and calls correct was quite the undertaking and choices by the (official) implementation partner turned out less than ideal. Query consumption should give better and more exact information because currently, it doesn't go into enough detail which seems intentional. The support team could be less passive. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? search across multiple content types and a giant product catalog, syndication of various brands and domains, relevance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/14/2024 "Better than Industry Benchmarks" 4.5/5 What do you like best about Coveo? With Coveo, we've been able to achieve better than industry benchmarks for all of the key search metrics. AI powered query suggestions help users self-serve more effectively. Review collected by and hosted on G2.com. What do you dislike about Coveo? We likely under utilize all of its functionality. Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Coveo helps optimize self-service rather than have people call or come to a financial center for help. Review collected by and hosted on G2.com. Show More Response from Ilana Mack of Coveo [Editedit](https://www.g2.com/survey_responses/coveo-review-9649836/official_response/edit) We're thrilled to hear that Coveo has helped you achieve better search metrics and optimize self-service for your users! It's great to know that AI-powered query suggestions are making a positive impact. To help you maximize the full potential of Coveo's functionality, we'd be happy to provide additional training or resources. Please feel free to reach out to our support team, and we'll ensure you're getting the most out of your Coveo experience. Thank you for your feedback and for choosing Coveo to enhance your self-service capabilities! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/14/2024 "Best Enterprise/Vector Search Solution I've Tried" 5/5 What do you like best about Coveo? Vector search that is effective and great for querying Review collected by and hosted on G2.com. What do you dislike about Coveo? Need to raise more awareness among developers and users Review collected by and hosted on G2.com. What problems is Coveo solving and how is that benefiting you? Coveo is solving our need for an enterprise search solution on client-facing website Review collected by and hosted on G2.com. Show More Response from Ilana Mack of Coveo [Editedit](https://www.g2.com/survey_responses/coveo-review-9649577/official_response/edit) It's great to hear that Coveo is solving your need for an enterprise search solution on client-facing websites. We're committed to providing solutions that benefit our customers. Thank you for sharing your feedback with us! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Coveo? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Coveo ](https://www.g2.com/products/coveo/discussions/new) GU Guest User What do you like most about Coveo for AI-powered search, and what improvements could be made? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-do-you-like-most-about-coveo-for-ai-powered-search-and-what-improvements-could-be-made) GU Guest User • Last activity about 4 years ago How does Coveo search work? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-does-coveo-search-work) [ View all Discussions ](https://www.g2.com/products/coveo/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/coveo/pricing) Coveo Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e8b7928d2e1cefffe2f9fb20febf2898/algolia.png "Product Avatar Image") Algolia 4.5/5(453) [ Compare Now ](https://www.g2.com/compare/algolia-vs-coveo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_efc73ea2af3c716b00bb3cd168baa5e4/elastic-observability.png "Product Avatar Image") Elasticsearch 4.2/5(92) [ Compare Now ](https://www.g2.com/compare/coveo-vs-elastic-observability) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da633d2d1c1fd43e5e3cc46236965f55/elastic-elasticsearch.png "Product Avatar Image") Elasticsearch 4.5/5(292) [ Compare Now ](https://www.g2.com/compare/coveo-vs-elastic-elasticsearch) ##### ##### Coveo Features Compatibility Federated Search File Types Global Language Support Search Queries Typo Tolerance Faceted Search Synonyms Functionality Personalization Search Analytics Integrations Search Setup Auto Complete [ View More Features ](https://www.g2.com/products/coveo/features) ## Top-Rated Alternatives [ ![Bloomreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomreach") Bloomreach 4.6/5(775) ](https://www.g2.com/products/bloomreach-bloomreach/reviews) [ ![Algolia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Algolia") Algolia 4.5/5(453) ](https://www.g2.com/products/algolia/reviews) [ ![Elasticsearch](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elasticsearch") Elasticsearch 4.5/5(292) ](https://www.g2.com/products/elastic-elasticsearch/reviews) [ View All Alternatives ](https://www.g2.com/products/coveo/competitors/alternatives) ##### Categories on G2 [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[SAP Store](https://www.g2.com/categories/sap-store)[Personalization](https://www.g2.com/categories/personalization) [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[SAP Store](https://www.g2.com/categories/sap-store)[Personalization](https://www.g2.com/categories/personalization)[E-Commerce Personalization](https://www.g2.com/categories/e-commerce-personalization)[Predictive Analytics](https://www.g2.com/categories/predictive-analytics)[Personalization Engines](https://www.g2.com/categories/personalization-engines)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)[E-Merchandising](https://www.g2.com/categories/e-merchandising)[E-Commerce Search](https://www.g2.com/categories/e-commerce-search)[Insight Engines](https://www.g2.com/categories/insight-engines)[Site Search Software](https://www.g2.com/categories/site-search-software)[AI Search and Discovery Platforms](https://www.g2.com/categories/ai-search-and-discovery-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated website monitoring solution for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-website-monitoring-solution-for-enterprises)[Best tool for managing sales engagements](https://www.g2.com/discussions/best-tool-for-managing-sales-engagements)[Which notification infrastructure platforms prevent message loss during failover events and high-traffic periods?](https://www.g2.com/discussions/which-notification-infrastructure-platforms-prevent-message-loss-during-failover-events-and-high-traffic-periods) [What is the top-rated social media suite for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-social-media-suite-for-enterprises)[Which Google Workspace project management solutions integrate directly with Gmail and Google Calendar for seamless workflow?](https://www.g2.com/discussions/which-google-workspace-project-management-solutions-integrate-directly-with-gmail-and-google-calendar-for-seamless-workflow)[Pros and Cons Details](https://www.g2.com/products/coveo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)