Ease of Integration

Integrating Courier could not have been quicker. I run a product with over 50 integrations, Courier was the easiest to integrate. Their setup documentation is clearly written; I wish all documentation was written like Courier's.

Support

The support team at Courier is very quick to respond and beyond helpful. For example, some of our emails were failing due to the large volume in a short amount of time. This wasn't a Courier issue but an issue with the email integration company. They suggested another company they saw more sucess with and even had docs to help with the switch. Review collected by and hosted on G2.com.

Some settings require hovering to access. When looking at the UI, it's sometimes not super quick to find the settings I'm looking for because I have to hover over the element to get to the settings. Review collected by and hosted on G2.com.

Using the tool is really simple, the API is well documented and many exemples are available.

When using Courier, notifications are sent shortly after requesting them and users receive them consistently. Also adding new notification platform is simple and fast.

Also the support team is quick to answer and competent. Whit our business plan, when require, we can speak directly to programmers and head to solution together.

Finally, the template designer is a really helpfull tool, allowing us to design email, SMS and direct message and having preview quickly and easily. Review collected by and hosted on G2.com.

Sometimes, a newly released feature can be buggy at first, but it is fixed shortly after in the range of one to three hours.

Also some time documentation can have minor error in it. But we can often help in these cases by contributing to it. Review collected by and hosted on G2.com.

Courier is promising to become the leading customer engagement platform across all channels. The possibilities are endless in personalization as well as ensuring compliance across all. Unlocking our user communication from engineering to marketing and support is also promising to deliver compounding benefits. Review collected by and hosted on G2.com.

Nothing. We built Courier internally, and we wanted to execute on the idea of just removing emails from our codebase and sending Segment events instead to empower others to manage our user communication. I fear that other companies are ending up in the same situation, although it's not making business sense. Courier shows us that they are on a great track, keeping their innovation and new ways to engage with customers in a low-code fashion. Review collected by and hosted on G2.com.

Courier's underlying metaphor makes it very easy to reason about your notification's intent, design, and delivery. The API is very straightforward, the UX is great, and the reliability is top notch. It's a breeze to create new notifications, and requires vastly less effort by developers, allowing product people and designers to own much of the process, while still creating technically excellent output. Big fan! Review collected by and hosted on G2.com.

Cliche, but if anything, I want deeper integration of Courier into our B2B SaaS product! In particular, I'd love for Courier to own the entire customer experience around configuring notification preferences since, ultimately, they manage those preferences in the end. Review collected by and hosted on G2.com.

Complete tooling and quick implementation Review collected by and hosted on G2.com.

The tool doesn't have such a high range of customizations. Review collected by and hosted on G2.com.

Courier's strength is in it's simplicity. You can use their API to send notifications via any number of integrations that you already have with specific channels. It abstracts away much of the boilerplate you'd otherwise need in order to individually interact with the clients for each of those channel's APIs. You then get the added bonuses like being able to manage notification content in their GUI rather than writing lots of markdown or HTML. Review collected by and hosted on G2.com.

There have been a few small bugs, but to be expected from a startup with a lean team, and they've always been responsive and helpful quickly. Review collected by and hosted on G2.com.

Courier offers a lot of flexibility and focuses on getting the message to a client and not worrying necessarily about the method. The channels and shared content libraries offer seamless integrations and notifications using both email and sms for example. Review collected by and hosted on G2.com.

I don't like that some information regarding sending a notification is hard to find. For example, it should be made clear that the email or the phone_number field is required for email and sms respectively. Additionally, I wish recipient was not a required field as it provides no function other than tracking the person - in my opinion it should be optional or explained that it can be any arbitrary string. Review collected by and hosted on G2.com.

Courier has made the process of sending Transactional emails and Promotional emails so much easier for us. Also, the Courier documentation is PERFECT. Review collected by and hosted on G2.com.

It doesn't provide much flexibility is editing the Header and Footer. Could do with a bit more editing characteristics. Review collected by and hosted on G2.com.

Courier has completely simplified how we roll out beautiful notifications to our customers.

Their UI makes it easy to build notifications and dictate how they get distributed to our customers. Our company relies particularly on leveraging notifications channels like email, slack, SMS, etc..

Courier makes it easy to deliver to all these channels and more.

Not to mention that their customer support is superb! Review collected by and hosted on G2.com.

One thing I'd like to see more is analytics for the various notifications that we send. We're able to see open and click rates, but I'd like to see analytics for these at a high level and trends among various types of notifications and target segments. Review collected by and hosted on G2.com.

* Can just design & edit notifications with a good UX. No need to write HTML & text versions for emails anymore.

* Can let my product manager edit the content, and then just approve it for production - no need to have engineers touch sensitive code Review collected by and hosted on G2.com.

* The documentation is still a bit lacking, so I found myself talking directly with the CS team a bit much Review collected by and hosted on G2.com.