--- title: Courier Reviews meta\_title: 'Courier Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 59 reviews by the users' company size, role or industry to find out how Courier works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 59 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Courier Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** in Courier, particularly for creating dynamic emails effortlessly with drag and drop functionality. [(2 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606158&qs=pros-and-cons#reviews) Users praise the **excellent customer support** of Courier, appreciating the numerous contact options for assistance. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027123&qs=pros-and-cons#reviews) Users appreciate the **dynamic notification configuration** in Courier, enhancing user experience with customizable recipient options. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606030&qs=pros-and-cons#reviews) Users love the **personalization features** of Courier, enabling them to easily create dynamic emails with drag and drop design. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606087&qs=pros-and-cons#reviews) Users love the **drag and drop design** feature for creating dynamic emails effortlessly with Courier. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606053&qs=pros-and-cons#reviews) Users express frustration over **API integration issues** , limiting connections to social media services like Instagram and Snapchat. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027133&qs=pros-and-cons#reviews) Users find **customization difficult** , as achieving the highest level of personalization is a challenging experience. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606076&qs=pros-and-cons#reviews) Users express concern over **integration issues** as Courier lacks options for connecting to various social media platforms. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027118&qs=pros-and-cons#reviews) Users find **limited customization** frustrating, despite the helpful drag and drop feature of the Courier product. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606134&qs=pros-and-cons#reviews) Users express concern over the **missing integration options** with various social media platforms, limiting functionality. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027124&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Courier ##### 1. Ease of Use Users value the **ease of use** in Courier, particularly for creating dynamic emails effortlessly with drag and drop functionality. [ See 2 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606158&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you like about Courier? I like it for its ease of use and the fact that you can configure and select the recipients of the notifications dynamically. The customer support als ![Vijay Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay Kumar R.") VR Vijay Kumar R. Small-Business (50 or fewer emp.) 4.5/5 "My experience using courier as a email template" What do you like about Courier? The best think about courier is the ability to create dynamic email with drag and drop design. ##### 2. Customer Support Users praise the **excellent customer support** of Courier, appreciating the numerous contact options for assistance. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027123&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you like about Courier? I like it for its ease of use and the fact that you can configure and select the recipients of the notifications dynamically. The customer support als ##### 3. Notifications Users appreciate the **dynamic notification configuration** in Courier, enhancing user experience with customizable recipient options. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606030&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you like about Courier? I like it for its ease of use and the fact that you can configure and select the recipients of the notifications dynamically. The customer support als ##### 4. Personalization Users love the **personalization features** of Courier, enabling them to easily create dynamic emails with drag and drop design. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606087&qs=pros-and-cons#reviews) See Related User Reviews ![Vijay Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay Kumar R.") VR Vijay Kumar R. Small-Business (50 or fewer emp.) 4.5/5 "My experience using courier as a email template" What do you like about Courier? The best think about courier is the ability to create dynamic email with drag and drop design. ##### 5. Templates Users love the **drag and drop design** feature for creating dynamic emails effortlessly with Courier. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606053&qs=pros-and-cons#reviews) See Related User Reviews ![Vijay Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay Kumar R.") VR Vijay Kumar R. Small-Business (50 or fewer emp.) 4.5/5 "My experience using courier as a email template" What do you like about Courier? The best think about courier is the ability to create dynamic email with drag and drop design. ### 5 Cons or Disadvantages of Courier ##### 1. API Integration Issues Users express frustration over **API integration issues** , limiting connections to social media services like Instagram and Snapchat. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027133&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you dislike about Courier? Perhaps the only concern I have with this platform is the fact that there are currently no options to integrate the platform to different social media ##### 2. Customization Difficulty Users find **customization difficult** , as achieving the highest level of personalization is a challenging experience. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606076&qs=pros-and-cons#reviews) See Related User Reviews ![Vijay Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay Kumar R.") VR Vijay Kumar R. Small-Business (50 or fewer emp.) 4.5/5 "My experience using courier as a email template" What do you dislike about Courier? Although drag and drop feature is very helpful, but custimizing at the hightest level is very pain. ##### 3. Integration Issues Users express concern over **integration issues** as Courier lacks options for connecting to various social media platforms. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027118&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you dislike about Courier? Perhaps the only concern I have with this platform is the fact that there are currently no options to integrate the platform to different social media ##### 4. Limited Customization Users find **limited customization** frustrating, despite the helpful drag and drop feature of the Courier product. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606134&qs=pros-and-cons#reviews) See Related User Reviews ![Vijay Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay Kumar R.") VR Vijay Kumar R. Small-Business (50 or fewer emp.) 4.5/5 "My experience using courier as a email template" What do you dislike about Courier? Although drag and drop feature is very helpful, but custimizing at the hightest level is very pain. ##### 5. Missing Features Users express concern over the **missing integration options** with various social media platforms, limiting functionality. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027124&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you dislike about Courier? Perhaps the only concern I have with this platform is the fact that there are currently no options to integrate the platform to different social media ## Top-Rated Alternatives [ ![Knock](https://images.g2crowd.com/uploads/product/hd_favicon/a1177dd06394eea862138943c59f4c8a/knock1.svg "Knock") Knock 4.6/5(147) ](https://www.g2.com/products/knock-knock/reviews) [ ![OneSignal](https://images.g2crowd.com/uploads/product/hd_favicon/8673c259241abc89782745e0f4687f64/onesignal.svg "OneSignal") OneSignal 4.7/5(1,228) ](https://www.g2.com/products/onesignal/reviews) [ ![Twilio SendGrid Email API](https://images.g2crowd.com/uploads/product/hd_favicon/11065b0c84d6d0a6c0a8e8ade2b9467e/twilio-sendgrid-email-api.svg "Twilio SendGrid Email API") Twilio SendGrid Email API 4/5(368) ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) [ View All Alternatives ](https://www.g2.com/products/courier/competitors/alternatives) ![James L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James L.") JL James L. Software Engineer Mid-Market (51-1000 emp.) 5/12/2022 "Great product solving problems that no other product does!" 5/5 What do you like best about Courier? - Solves problems that no other product out there does - Numerous notification channels, especially many that are relevant to us - WYSIWYG editor saves us the huge effort of creating something internally Review collected by and hosted on G2.com. What do you dislike about Courier? - UI is hard to use for non-technical people. No way to copy-paste components. Adding in conditionals to blocks of text is difficult - Lack of schema checking for data fields when sending a request Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? It takes a lot of effort to add new notification channels, and Courier helps us stay focused on building our own product, and worry less about building a tool for delivering notifications. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marc-André B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc-André B.") MB Marc-André B. Technical Product Owner Mid-Market (51-1000 emp.) 7/29/2021 "Really good experience integrating Courier with our application" 5/5 What do you like best about Courier? Courier is easy to integrate with our application. Their documentation is complete and usefull. The customer support is incredible. They helped us to find the best way to integrate Courier for some edge cases. They also offered us a direct link to some developers to help us debug some problems we had. When we detected minor bugs in Courier, they quickly corrected the situation and followed up with us to validate that it's all good. We've been a customer for a few months now, and Courier is following up quarterly to show us the new features they have on their roadmap and make sure everything is going well or if we have any pain using Courier. Review collected by and hosted on G2.com. What do you dislike about Courier? One of the only things I dislike is there is no support for multi-languages. Our application is in English and French, that's something we need to deal with. However they help us find the best solution for this problem. Review collected by and hosted on G2.com. Recommendations to others considering Courier: Don't hesitate to contact Courier directly to ask your questions. They are generous with their time and take the time to answer questions well. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? We used Courier to be able to add multiple channels to send our notifications. We are sending our messages via email, SMS, Slack, and Microsoft Teams. We also used Courier to handle fallback when transmitting to a channel fails. So when sending by SMS failed, we want the notification to be sent via email. This logic is all inside of Courier, so it was easy to use. Another problem Courier solved for us is using an idempotency key that ensures the notification is not being sent twice to the customer. In the past, we had some problems with our application, and Courier solved this problem out of the box. Review collected by and hosted on G2.com. Show More Response from Nate Munger of Courier [Editedit](https://www.g2.com/survey_responses/courier-review-4899526/official_response/edit) We love working with you and your team Marc-André. Thank you for sharing your experience. We work hard to be responsive to customer feedback by fixing things that are broken and shipping new features to support important use cases. To that end, I wanted to share here that we have since launched a brand new API to support multi-language. Linked below. [See how Courier improved](https://www.courier.com/docs/guides/enterprise/internationalization-specification/) 7/30/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lucas F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas F.") LF Lucas F. CEO Small-Business (50 or fewer emp.) 5/12/2022 "Best Integration for SaaS" 5/5 What do you like best about Courier? Best of all, we can simplify everything in a single code. All of our notifications are sent in the same way. We create designs quickly, and we can send SMS, email or anything else quickly. Review collected by and hosted on G2.com. What do you dislike about Courier? I have nothing to complain about them, they meet all my needs. Review collected by and hosted on G2.com. Recommendations to others considering Courier: Courier is very simple to use and easy to integrate. Plus you start with a free plan and you can't evaluate it before. I strongly recommend using it, because it reduces my software development and maintenance time. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? I integrate all my notifications in one simple code, I no longer have problems with multiple developers doing multiple integrations or complex code. I particularly use ruby on rails and it already has a gem for me. Simple. Reduce my development time Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bejoy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bejoy J.") BJ Bejoy J. CTO, Co Founder Mid-Market (51-1000 emp.) 8/25/2022 "Seamless API to for multichannel communication." 5/5 What do you like best about Courier? Ease of integrations into multiple communication channel Review collected by and hosted on G2.com. What do you dislike about Courier? Few more enhancements around automation. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? Reducing the amount of code that we have to write to plug into every communication channel. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![David L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David L.") DL David L. Director, Technology & Security Mid-Market (51-1000 emp.) 12/20/2021 "Game changer" 5/5 What do you like best about Courier? Key aspects that make us love Courier: -It scales to support our needs; -Workflows are customizable; -Retries policies and fallback mechanisms are built-in; -Templates are easy to build and maintain; -Adding new communication channels is very easy; -The Courier team is very helpful and responsive! Review collected by and hosted on G2.com. What do you dislike about Courier? The product is still young, and we faced some bugs along the way. Some of those bugs were affecting the core functionalities of Courier, or sometimes we felt we were the first ones to use a specific feature. Still, every time, the team was very responsive, and the bugs were fixed promptly, and we never saw them again. Overall, I'm must say that the stability of the product has greatly improved over the past year, and I'm confident it will keep on improving. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? We came upon Courier as we were about to rebuild our communication stack for one of our products, Officevibe. By using Courier, we could replace our four legacy communication stacks without having to go through a complete re-write. Courier is a turnkey solution that was easy to put in place; it allows us to invest more development time in the core features of our products and let the experts handle the complexity of multi-channel communication delivery. Plus, now that everything is in place, we can leverage the new Courier functionalities as they come out without much hassle. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 7/28/2021 "Easy to implement" 5/5 What do you like best about Courier? Courier handles a lot of the work when dealing with multiple notification APIs. Like ease of implementation. API is easy to read and consume. Review collected by and hosted on G2.com. What do you dislike about Courier? Nothing really. It does its job. Makes it easy to integrate into messaging APIs Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? Notifying clients on many types of events. No-code UI builder, time savings on API integration Review collected by and hosted on G2.com. Show More 8/29/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zhen L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zhen L.") ZL Zhen L. CEO Small-Business (50 or fewer emp.) 8/30/2022 "Courier decreased our time to market. Their service has been very reliable thus far. Recommended!" 4.5/5 What do you like best about Courier? Easy integrations The visual editor is really helpful Review collected by and hosted on G2.com. What do you dislike about Courier? The UX could be more intuitive Managing external linking could be easier? Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? We have an easy way to reach our users in one channel. We plan to add more channels later and it looks like it should be easy to do so Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Avinash U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Avinash U.") AU Avinash U. DevOps Engineer-I Mid-Market (51-1000 emp.) 12/15/2021 "Courier: One API for all your notifications" 4.5/5 What do you like best about Courier? The single API for all the notification channels made it very easy to send notifications across channels. Another feature that I like is the template builder, making it very easy and intuitive to build amazing email templates. It also has integrations for most providers across email, SMS, in-app, chat and push notifications. The Courier docs also make it easy to get started and send notifications using Courier. Review collected by and hosted on G2.com. What do you dislike about Courier? Courier needs more automation capabilities for creating notifications without using the UI to make it quicker and easier, although there are other automation capabilities in Courier. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? We used Courier for designing our email templates and sending notifications across channels (email, SMS, and Discord) for our informational messages. It made it very easy for our non-tech employees, such as marketing, to send newsletters and other informational messages to our beneficiaries. Review collected by and hosted on G2.com. Show More Response from Nate Munger of Courier [Editedit](https://www.g2.com/survey_responses/courier-review-5207104/official_response/edit) Thank you Avinash! We'd love to hear more about the improvements you'd like to see to our Automations feature. You can definitely create an automation ad hoc, using the Automation API without needing to build a template in the UI. You can read all about that in our guide on How To Automate Message Sequences (linked). But we'd love to understand your use case and how you'd like to see this feature evolve. Please reach out to use at support@courier.com and we'll walk through it with you. [See how Courier improved](https://www.courier.com/docs/guides/tutorials/how-to-automate-message-sequences/) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/17/2022 "Message however you want in a unified API" 5/5 What do you like best about Courier? Courier lets us send messages, emails, texts, in-app notifications, push notifications, and more from one place, with our backend always having a consistent API to rely upon making testing and integration a breeze. Review collected by and hosted on G2.com. What do you dislike about Courier? Nothing so far, Courier gives you an extremely generous free tier and they have every integration we could think of using. It would be nice to be able to use the dashboard from your phone but other than that, amazing! Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? Communicating with our customers in a beautiful, consistent and reliable manner without wasting time integrating all of the different methods and using one single point. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 5/19/2022 "A good solution, with some minor flaws" 3.5/5 What do you like best about Courier? The ability, as a designer, to compose communications extremely easily, without going through the tech department Review collected by and hosted on G2.com. What do you dislike about Courier? The fact that customization options are quite limited, especially in some parts of the experience: I am thinking for example of the footer and social links, which are too standard. I would prefer to be able to integrate brand identity more deeply. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? Before Courier it could take weeks for the tech team to bring online the changes we designed. Now it only takes a few days. (You can use this one as social proof - no charge). Review collected by and hosted on G2.com. Show More Response from Nate Munger of Courier [Editedit](https://www.g2.com/survey_responses/courier-review-6636344/official_response/edit) Hi, we appreciate that every brand will be unique and some designers will want much more control. This is why in addition to our default brand design, we offer the ability to use Handlebars and MJML to customize the head, header, footer and CSS. 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