Easy to use

Easy to manage vendors

User friendly GUI Review collected by and hosted on G2.com.

Nothing So far everything feature is top notch Review collected by and hosted on G2.com.

Honsetly I can not find one thing I can say positive about this software. Even working with customer support I still could not get an account registered. Review collected by and hosted on G2.com.

From the supplier side this is the most diffult software I have ever used. I've been doing billing for 20+ years and work with many plaforms. Coupa makes it nearly impossible to register your account . I spent over an hour with Coupa support and still could not get the program to work. I had to contact the client and have them complete the set-up on thier end. Review collected by and hosted on G2.com.

Integrates well others apps and allows us to keep track of all of purchases in the procurement process. Review collected by and hosted on G2.com.

To access invoices or specific details it gets complicated. Review collected by and hosted on G2.com.

can do the invoicing, PO etc. Yes, it has the functions you want. Review collected by and hosted on G2.com.

As supplier, I think the web is poorly designed. Here are some of them:

1. You got kicked off every 10min and you have to refill all the info afterwards. At least you should auto save the filled contents.

2. The format verification is missing, so accounting can't continue if your address is 123 street #101 or 123 ST STE 101. And if that happens, you must withdraw your request and re submit.

3. Every time you have to re register for a new client, which took at least 2 hours.

4. The UI is confusing. Too many notices and warnings. For example, you will get the same notice every single time you log in. Review collected by and hosted on G2.com.

Great culture and solutions that create real sustainable measures value for large and small Review collected by and hosted on G2.com.

Nothing much everything so far now I liked about its features Review collected by and hosted on G2.com.

Intuitiveness and ease of use. Simple and easy to understand user interface. Review collected by and hosted on G2.com.

Current limitations on automation and lack of support chatbot or AI agents Review collected by and hosted on G2.com.

It allows many options in order to be system focused on accounts payable. Review collected by and hosted on G2.com.

The graphics look old and the software integration could use some improvement Review collected by and hosted on G2.com.

Procurement capabilities are scalable for firms of any size. Review collected by and hosted on G2.com.

Set up can be cumbersome and time consuming Review collected by and hosted on G2.com.

I really like utilizing the Analytics sectoin of Coupa. It took awhile to get the hang of, but there is an abundance of categories, filters, etc. to choose from, in order to streamline it for my organization. I'm also able to pull raw data from variants I have built in Requests, Invoices, Suppliers, etc. in order to ensure that my tiles and dashboards have been set up correctly. Review collected by and hosted on G2.com.

I do not feel like there is enough support related to catalogs and cXML invoicing. I would like for there to be a better way to have it made public which suppliers offer catalogs (not just the Coupa Advantage suppliers). Review collected by and hosted on G2.com.

I work in SIM daily so having a place for all our vendors is nice. The system is user friendly and the modules integrate well together. I wish we had more. We use P2P, SIM, invoicing.

Implementing SIM once the vendor has entered their information works very well and the integration to SAP is nice. Review collected by and hosted on G2.com.

The vendor has a difficult time navigating the system which is frustrating. They get lost tryng to get to our form sometimes as Coupa has many screens they want information from our vendor. I also don't like the way these Coupa screens appear as though we are asking for the information. This is makes it confusing and ethically questionable to the vendor who is asking for what.

My only experience with Customer Support is I have referred a vendor use them when they had a question and all they did was refer them back to me. Review collected by and hosted on G2.com.