--- title: Couch & Associates Reviews meta\_title: 'Couch & Associates Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how Couch & Associates works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 27 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- # Couch & Associates Reviews & Provider Details Couch & Associates designs and delivers innovative solutions to the most complex sales and marketing challenges for the world’s biggest brands. The Couch & Associates model combines strategic advisory services, marketing technology expertise and software development capabilities to help clients improve performance through unique approaches tailored to their environments. Fortune 1000 firms choose Couch & Associates as their partner in optimizing operations, achieving growth and remaining competitive in the digital era. With offices in Canada, the U.S. and the U.K., the Couch & Associates global services team has performed over 1000 engagements for hundreds of leading companies. Couch & Associates is a certified partner to the top sales and marketing technology vendors. * * * Seller [Couch & Associates](https://www.g2.com/sellers/couch-associates) Discussions [Couch & Associates Community](https://www.g2.com/products/couch-associates/discuss) Languages Supported English, French, Spanish Overview by Mike Couch (Digital leader, enabling companies to become more data-driven in their sales, marketing and technology decisions.) 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Enterprise (\> 1000 emp.) 2/17/2023 "My onboarding experience with Couch & Associates" 4.5/5 What do you like best about Couch & Associates? Organized, very thorough and detailed, friendly and responsive. I appreciate the guidance and insight Couch has provided throughout this handoff. All documents and trainings are detailed and easily available to our team to reference after our contract is finished. My favorite document they created is the naming convention calculator. Review collected by and hosted on G2.com. What do you dislike about Couch & Associates? My preference would have been to have projects to work on earlier in the process. I find being able to do the work and have a contact to ask questions or QA work earlier is helpful when learning a new program. Review collected by and hosted on G2.com. Recommendations to others considering Couch & Associates: My partners at Couch & Associates have been thoughtful and organized. All solutions are well thought out. Review collected by and hosted on G2.com. What problems is Couch & Associates solving and how is that benefiting you? - Onboarding/Mentorship/Handoff of the Wisley program - Wisely rebrand - Program training/shadow sessions - Program documentation Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jennifer R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer R.") JR Jennifer R. Senior Demand Marketing Manager/Sr.Sales Campaign Developer Enterprise (\> 1000 emp.) 2/21/2023 "Great experience with Couch!" 5/5 What do you like best about Couch & Associates? organized, thorough, and knowledgeable team Review collected by and hosted on G2.com. What do you dislike about Couch & Associates? Nothing I disliked about Couch & Associates Review collected by and hosted on G2.com. Recommendations to others considering Couch & Associates: Great partner to have apart of the team! Review collected by and hosted on G2.com. What problems is Couch & Associates solving and how is that benefiting you? Helped our team execute successful marketing campaigns from start to finish. Had a great onboarding experience coming into a new role and having Couch do shadow sessions and trainings to make sure we were ready and prepared for our new role. Comprehensive and organized training sessions! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/19/2021 "Great experience all around" 4.5/5 Describe the project or task Couch & Associates helped with: Couch helped us with custom workflows to close the gap between says and onboarding. Review collected by and hosted on G2.com. What do you like best about Couch & Associates? James and the team at Couch are great. They provide Salesforce best practices, detailed UAT to confirm we implemented everything correctly, and are always prompt with feedback and delivery. Review collected by and hosted on G2.com. What do you dislike about Couch & Associates? Nothing, they did a great job with everything we asked. Review collected by and hosted on G2.com. What problems is Couch & Associates solving and how is that benefiting you? Alignment from sales to onboarding. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") GC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/7/2020 "Excellent Partner!" 5/5 Describe the project or task Couch & Associates helped with: We used C&A to help admin our Salesforce instance shortly after a major overhaul was done to it. We had a number of process improvements that needed to be made as well as creating a number of custom objects to bring additional teams onto the platform. Review collected by and hosted on G2.com. What do you like best about Couch & Associates? C&A was a true partner with our business throughout our time together. Instead of just simply providing admin help, C&A provided guidance on best practices to improve our marketing and sales automation so we set up well for future projects and improvements. Review collected by and hosted on G2.com. What do you dislike about Couch & Associates? Unfortunately, the cost was ultimately too great to justify during COVID restrictions, so we were unable to maintain our relationship long-term. Review collected by and hosted on G2.com. What problems is Couch & Associates solving and how is that benefiting you? We had a hard time gaining real insight from the data in our Salesforce instance after a major overhaul. With C&A's help, we were able to stabilize our marketing automation and lead flow and find some meaningful ways to report on our business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/13/2020 "Knowledgeable consultants with a little flare!" 5/5 Describe the project or task Couch & Associates helped with: We used C&A for a few of our projects which included a highly strategic development, integration and deployment of an Oracle tool so that we could maximize our lead generation and, processing efforts. Review collected by and hosted on G2.com. What do you like best about Couch & Associates? The entire team was open and willing to share their expertise. We had very specific requirements and tight timelines, which the team had no issue meeting. Review collected by and hosted on G2.com. What do you dislike about Couch & Associates? There were a few "learnings" along the way which caused a issues within our systems. The team was able to remediate them and helped to not only fix the issue but coach our team as to how to avoid the same fate. Review collected by and hosted on G2.com. What problems is Couch & Associates solving and how is that benefiting you? We were building a integration from scratch and needed this solution to scale to a level which was unknown. After three years of the integration and system deployment we are still experiencing success and my team feels confident in their abilities to execute within the tools. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") GC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 11/26/2019 "An Trusted Extension of Our Team" 5/5 Describe the project or task Couch & Associates helped with: C&A came on board during a critical time in our business, when we were lost our core marketing operations team and were making major changes to our marketing and business processes. Since coming on board, C&A has not only helped our team quickly get back on our feet, they've set the foundation for us to onboard new team members and scale. Review collected by and hosted on G2.com. What do you like best about Couch & Associates? C&A goes the extra mile to integrate themselves into your team: they're knowledgeable about industry best practices, but make it priority to understand your business and your business needs. C&A provides solutions are tailored to your business and they equip you with training and documentation so you can scale successfully. Review collected by and hosted on G2.com. What do you dislike about Couch & Associates? It's been a pleasure to work with everyone at C&A. I am on the West Coast, so I wish the team was closer so I could say thanks in person! Review collected by and hosted on G2.com. What problems is Couch & Associates solving and how is that benefiting you? Time Savings & Reduction of Technical Debt: Our outdated Marketo workflows and processes were forcing us to spend more time troubleshooting than generating revenue. C&A helped us run an audit so we could clearly see an inventory of the workflows running in our instance. We were able to turn off outdated workflows and build new ones where necessary. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RG Rieshdah G. Marketing Manager Small-Business (50 or fewer emp.) 11/8/2019 "Very helpful and knowledgeable team" 5/5 Describe the project or task Couch & Associates helped with: Assess and implement Comsights activity tracking tool that integrates with Salesforce. Review collected by and hosted on G2.com. What do you like best about Couch & Associates? The team is very knowledgeable and eager to help. I dealt with Abrar, who was not only very friendly, but assisted with the full integration of the the application. I was kept abreast of the installation and implementation process each step of the way. Review collected by and hosted on G2.com. What do you dislike about Couch & Associates? Nothing to dislike. The full team is very helpful and I find it difficult to pin-point an area of improvement. Review collected by and hosted on G2.com. Recommendations to others considering Couch & Associates: The team's expertise is vast, thus they're able to provide assistance on many issues. If you provide them with pie-in-the-sky ideas, they will do their best to make it a reality! Review collected by and hosted on G2.com. What problems is Couch & Associates solving and how is that benefiting you? By having Comsignt automatically assigned attendees to meetings, it has saved a significant amount of man hours spent linking meetings and emails. Tracking client activity is now much simpler and more accurate. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MB Mike B. Vice President, Global Sales Mid-Market (51-1000 emp.) 11/15/2019 "Insightful Analysis and Top Notch Recommendations and Implementation of Salesforce CRM" 5/5 Describe the project or task Couch & Associates helped with: Analysis of current Salesforce implementation. Recommendations and implementation of industry best practices to enhance our Salesforce use and processes. Tested and scheduled releases over a period of three months. Review collected by and hosted on G2.com. What do you like best about Couch & Associates? The team at Couch and Associates were definitely seasoned Salesforce experts. There consultation process was flexible and efficient adapting to our business needs, processes and timelines. The team gave us great advice and updated a dated and basic Salesforce implementation. Review collected by and hosted on G2.com. What do you dislike about Couch & Associates? There was nothing I disliked about our engagement with Couch and Associates. Review collected by and hosted on G2.com. What problems is Couch & Associates solving and how is that benefiting you? Improved Salesforce implementation incorporating industry best practices that has exponentially improved our automation and monitoring of KPIs. The Couch and Associates team definitely improved our abilities to effectively manage and process leads and opportunities from the top to the bottom of the funnel improving our close rates across the board. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") GN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 11/22/2019 "You’ll want to keep working with C&A, we have for years!" 5/5 Describe the project or task Couch & Associates helped with: C&A has helped with our Marketing & CX strategy related to: • Member journey mapping & optimizing CX based on data-driven insights • Setting goals & reporting on results of initiatives • Identifying in real time what’s working & what isn’t to ensure we get the highest ROI as a not-for-profit • Automating the customer journey to provide a more personalized customer experience and better operational efficiencies • GDPR & compliance, opt-in strategy and email deliverability • Acquisition programs • Retention programs • Driving greater customer engagement • Preference Center strategy & management Review collected by and hosted on G2.com. What do you like best about Couch & Associates? • They help with strategic and tactical work • They teach us processes and best practices to improve our own skills and better reach goals internally • They help us socialize new ideas and gain buy-in from the organization to ensure adoption • They know our business and provide valuable recommendations that impact our goals Review collected by and hosted on G2.com. What do you dislike about Couch & Associates? There isn’t anything that we dislike about our relationship with C&A. Review collected by and hosted on G2.com. What problems is Couch & Associates solving and how is that benefiting you? • Data-driven strategy for automating the customer journey: Operational efficiency and improved customer engagement • GDPR compliance and consent best practices • Reporting & goal setting: defining success for our team and being able to demonstrate value produced by each initiative • Increased revenue through programs developed with C&A: o Acquisition o Renewal o Re-Engagement o Win Back o Referral program Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") GN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 8/5/2019 "Great Resource for Strategic and Technical Expertise" 5/5 Describe the project or task Couch & Associates helped with: Couch helps us with email marketing automation strategy and technology. They've been valuable partners in helping us rethink and improve our member renewal, acquisition, retention, and welcome/orientation campaigns. They've also lent us technical expertise, helping us connect Oracle's Eloqua platform with our association management system (AMS). Upon request they've designed several email templates for our organization. Review collected by and hosted on G2.com. What do you like best about Couch & Associates? Couch is always responsive and knowledgeable, and has really helped guide our strategy for member engagement and retention. They're always flexible in travel and meeting times. Review collected by and hosted on G2.com. What do you dislike about Couch & Associates? Working with a firm based in Toronto is always challenge when you're based in Washington, DC. Review collected by and hosted on G2.com. What problems is Couch & Associates solving and how is that benefiting you? Couch provided valuable assistance in our compliance with the EU's GDPR data privacy regulation. They've been a great technical resource for helping us utilize all the capabilities of Eloqua, especially in the creation of the sync between Eloqua and our AMS. Their analyses and recommendations have been invaluable in helping us improve our member experience and member journey. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Couch & Associates? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Couch & Associates ](https://www.g2.com/products/couch-associates/discussions/new) GU Guest User What is Couch & Associates used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-couch-associates-used-for) [ View all Discussions ](https://www.g2.com/products/couch-associates/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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