# Cothern Computer Systems Inc Reviews
**Vendor:** Cothern Computer Systems  
**Category:** [Genesys Consulting Services](https://www.g2.com/categories/genesys-consulting-services)
## About Cothern Computer Systems Inc
Cothern Computer Systems, Inc. (CCS is a technology solutions provider specializing in automated system migrations, application conversions to IBM platforms, and comprehensive contact center solutions. With over 20 years of experience, CCS leverages the latest telecommunication and e-business technologies to deliver cost-effective, non-disruptive transitions to more powerful systems, ensuring the protection of clients' IT investments. Key Features and Functionality: - Automated System Migrations and Application Conversions: Expertise in transitioning legacy systems to modern IBM platforms, enhancing performance and scalability. - Contact Center Solutions: Development and integration of award-winning contact center technologies, including: - Interactive Voice Response (IVR systems - Inbound and outbound communication channels - Multi-channel support: email, web chat, video, SMS, and fax - Speech recognition and speaker-independent verification - Integration with various switch platforms (e.g., Avaya, Siemens, Cisco, Nortel, Asterisk - Call recording and reporting capabilities - Workforce management and CRM integrations - VOIP/SIP solutions - Custom Support Options: Offering end-to-end services such as: - Enterprise discovery and architectural design - Development and integration services - Hardware procurement - Project management - Comprehensive customer support and managed services - Turn-key implementation for on-premise, hosted, or hybrid environments - Custom applications like surveys, password reset tools, and directory dialers Primary Value and Solutions Provided: CCS delivers tailored technology solutions that streamline operations, enhance productivity, and protect clients' IT investments. By offering fixed-price, cost-effective, and non-disruptive transitions to advanced technologies, CCS ensures businesses can modernize their systems without operational interruptions. Their comprehensive contact center solutions improve customer engagement and communication efficiency, while their expertise in system migrations and application conversions facilitates seamless upgrades to more robust platforms.






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## Cothern Computer Systems Inc Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Support**
- Go Live Support
- Documentation
- Training 
- Metrics
- Admin Services

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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