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Cortèse

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Cortèse is a digital concierge service designed specifically for masserie, historic residences, and boutique hotels in Puglia. It enables guests to access the property's own recommendations, services, and local experiences directly from their smartphones by scanning a QR code available in their rooms. Each guest receives this information in their preferred language, including Italian, English, and German, without the need to download additional applications. One of the standout features of Cortèse is its ability to deliver timely suggestions throughout the day. The interface adapts to the current time, presenting guests with relevant options such as breakfast menus in the morning, local excursions during the day, and aperitif services in the evening. This dynamic presentation encourages guests to engage with the offerings at appropriate moments, enhancing their overall experience. For hotel staff, Cortèse streamlines operations by organizing guest requests and orders by room. This system reduces the need for repetitive phone calls and minimizes the chances of miscommunication. Each request is detailed with the necessary information, allowing staff to respond efficiently and focus more on guest satisfaction. Additionally, Cortèse contributes to increased revenue opportunities. Guests can order services like in-room dining, purchase products from the hotel's boutique, or book experiences directly through the platform. These transactions are seamlessly added to the guest's room bill, simplifying the payment process and encouraging additional spending. In summary, Cortèse enhances the hospitality experience by providing an efficient, multilingual digital concierge service. It benefits both guests and hotel staff by facilitating seamless communication, timely service offerings, and additional revenue streams, all while preserving the unique character and hospitality of Puglia's accommodations.

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