The way listings on marketplaces are displayed is structured in a way that makes it easy to filter for what’s relevant. The logic that checks for repeat infringing photos has been a huge help for us, and it has allowed us to achieve better economies of scale when enforcing against counterfeit items. The new Zeal 2.0 is considerably faster and feels intuitive to work in. It also offers good options for getting an overview of what has happened, as well as the status of current cases. The bi-weekly discussions we have with Kavita are really useful, both for getting advice and for understanding what new features are available. The system is constantly evolving, and I now feel that the AI components for identifying similar posts or sellers are quite strong. Review collected by and hosted on G2.com.
I don’t have any specific negative opinions about Corsearch. The main challenge we’ve had is that it’s been difficult to get a clear overview of our cases when they fall outside our package, which currently covers only marketplaces. For non-marketplace matters, we purchase that service on a case-by-case basis, but it would still be helpful to have an overview showing the current status of those non-marketplace cases as well. Review collected by and hosted on G2.com.
