1. [Home](https://www.g2.com/) 2. ... 3. [Field Service Management Software](https://www.g2.com/categories/field-service-management) 4. [CopyThat Discussions](https://www.g2.com/products/copythat/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f1409d324140de36433d298dfabea4de/copythat.png "Product Avatar Image") ](/products/copythat/reviews) [ CopyThat ](/products/copythat/reviews) (1)5.0/5 CopyThat is a dispatch and scheduling software tailored for small service shops operating between 2 to 10 trucks. Designed to streamline communication and job management, it eliminates the need for technicians to install additional applications or manage logins. Instead, technicians receive job details via text messages and can update their status by replying with simple commands like "OTW" (on the way), "HERE," or "DONE." This straightforward approach ensures that the dispatch board updates automatically, reflecting real-time job statuses without the complexities of traditional software solutions. The system operates on a centralized dispatch board accessible from both desktop and mobile devices. Jobs can be added manually or imported from existing spreadsheets, each represented as a card containing essential information such as time window, customer details, address, and notes. Assigning a job to a technician is as simple as dragging the job card to the respective technician's column. Upon assignment, the technician receives a text message with the job details and a link to their daily schedule. Their responses, such as "OTW," trigger automatic updates on the dispatch board, marking them en route, while any additional messages are logged as job notes, preserving a comprehensive history of communications and job progress. One of CopyThat's standout features is its simplicity and accessibility. Technicians do not require smartphones or data plans; any device capable of sending and receiving text messages is sufficient. This ensures that even technicians using basic flip phones can seamlessly integrate into the system. The communication is facilitated through a single dispatch number for the entire shop, maintaining organized and efficient interactions between the office and field staff. CopyThat focuses solely on dispatch and scheduling, intentionally omitting features like invoicing, marketing, or GPS fleet tracking. This deliberate choice allows for a streamlined setup process, enabling shops to implement the system in a single afternoon. The emphasis is on providing a tool that addresses the core needs of small service shops without the overhead of unnecessary functionalities. The pricing structure is transparent and flat, with no per-user charges, SMS overage fees, setup fees, or long-term contracts. The Starter plan, priced at $49 per month, accommodates up to 5 technicians and includes features such as the dispatch board, SMS tech workflow, searchable customer and job history, job types with saved defaults, customer spreadsheet import, CSV export, and email support. The Growth plan, at $99 per month, extends support to 7 technicians and adds functionalities like sending texts under the shop's name, automatic customer ETA texts, carrier registration filing, and priority email support. The Fleet plan, available for $149 per month, supports up to 10 technicians and includes all Growth plan features along with phone support. In summary, CopyThat offers a straightforward, text-based dispatch and scheduling solution tailored for small service shops. Its focus on simplicity, ease of use, and transparent pricing makes it an effective tool for businesses seeking to enhance their operational efficiency without the complexities and costs associated with larger enterprise platforms. 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