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David M.

Small-Business (50 or fewer emp.)

2/9/2023

"Easy, powerful CRM to get your company off the ground"

5/5

What do you like best about Copper?

Simple to set up the integration with Gmail and the embedded interface that allows you to update CRM records while processing emails in Gmail is a huge time savings Review collected by and hosted on G2.com.

What do you dislike about Copper?

Copper needs better email automation to help users create multi-step and multi-rule outbound campaigns Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi David, Thank you for sharing your feedback with us! It has been passed on to the team. We're thrilled to hear Copper keeps you efficient by allowing you to work right out of your Gmail. Regarding email automations - we hear you. Our team has recently released some new updates around this feature such as our ability to delay the send of an email automation, add additional steps and more. But we'll continue to work on this feature to further improve the functionality. Melanie at Copper

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Prapti W.

Account Partner

Small-Business (50 or fewer emp.)

4/15/2026

"Simple, Gmail-Integrated CRM That Automates Data Entry and Keeps You Relationship-Focused"

5/5

What do you like best about Copper?

I like Copper because it’s simple, integrates deeply with Gmail, automates data entry, and helps me focus more on building relationships rather than managing tools. Review collected by and hosted on G2.com.

What do you dislike about Copper?

Automations could be better. Limited intergrations. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Prapti, Thank you for leaving your review. We're thrilled to hear you're enjoying Copper's deep integration with Google Workspace, and that Copper is helping you focus on building relationships instead of admin work. I've shared your feedback with the team! Best, Melanie at Copper

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Emily H.

Marketing & Technology Manager

Small-Business (50 or fewer emp.)

4/28/2026

"Intuitive CRM That Streamlines Workflows"

4/5

What do you like best about Copper?

I find Copper easy to use and intuitive, which really helps streamline our workflows. Review collected by and hosted on G2.com.

What do you dislike about Copper?

nothing Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Emily, Thank you so much for leaving us a positive review. We're so glad to hear that Copper is helping streamline your workflows.

Best,

Melanie at Copper

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Sourabh C.

Senior Software Developer

Small-Business (50 or fewer emp.)

10/16/2025

"Copper Review"

5/5

What do you like best about Copper?

I am using Copper and it a help me to manage customer contacts, leads, sales piplines, task and interactions. It is very ease to adopt and had a deep google integration. my team members also using it and it has best customer support. Review collected by and hosted on G2.com.

What do you dislike about Copper?

It has a very familiar design so the team can easly contributed Copper also offers automations, reporting and other workflow features. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Sourabh,

Thanks so much for leaving your feedback! We're thrilled to hear Copper is helping you better manage your contacts, leads, pipeline and tasks and that you've found adoption easy. I've shared your review with the team. Please let us know if there's anything we can do to support your journey with Copper. Best, Melanie at Copper

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Lincoln T.

Owner

Small-Business (50 or fewer emp.)

12/9/2025

"Seamless Google Workspace Integration and Effortless Usability"

4.5/5

What do you like best about Copper?

I love how easy it is to use, especially the integration with Google workspace makes it seamless. Review collected by and hosted on G2.com.

What do you dislike about Copper?

It was a little hard to get set up, but once I got the hang of it, it worked great. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Lincoln, Thank you so much for leaving us a review. We're thrilled to hear Copper is providing a seamless experience between your CRM and Google Workspace. If you ever need support with set up or features, I highly recommend reaching out via our in-app chat or attending our Copper 101, Copper Advanced and Office Hours weekly webinars to speak with someone live! You'll find those events in our Help Center. Melanie at Copper

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saba f.

backspace

Small-Business (50 or fewer emp.)

10/15/2025

"Copper Makes CRM Effortless with Intuitive UI and Google Workspace Integration"

4/5

What do you like best about Copper?

Copper’s intuitive UI and seamless Google Workspace integration make CRM tasks easy and efficient. Great for small teams, it automates repetitive work and centralizes contacts, emails, and deals seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Copper?

Advanced features like detailed reporting, workflow customization, and email sequencing are locked behind premium tiers, and it’s heavily tied to Google — limits flexibility for non-Gmail users Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Saba,

Thank you so much for leaving your feedback. We're thrilled to hear you're enjoying your experience with Copper and our platform has helped make you more organized and efficient. If you're ever interested in exploring an upgraded plan, please reach out as we're open to providing custom pricing to meet your needs. All the best, Melanie at Copper

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Frances F.

Financial Adviser

Small-Business (50 or fewer emp.)

5/13/2025

"Positive experience so far"

4/5

What do you like best about Copper?

I like that the focus is in on the client - pulling together their info.

customer support is great - I was worried about this when I first joined Copper, because I am in New Zealand, but have had fast responses to everything

Easy to us Review collected by and hosted on G2.com.

What do you dislike about Copper?

Document integration and email linking - I might be unaware of better ways to do things, but this is a big workload for me. For example, advice documentation is really important in my industry in New Zealand (highly regulated). Currently I create folders in Google drive, then link those folders to the client in copper, then add notes to the pipeline which shows where I am at. Often files are emailed so I save them to the relevant folder in GDrive, then go into GDrive and rename them, then go into the pipeline and update that, then also save pdf's of many of the emails to the Advice folder in the GDrive - I need them to be easily located within that piece of advice -just linking them to the activity feed means a lot of searching later on. Its all just a very time consuming process Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Information Management - critical in a regulated environment.

One feature that would be amazing would be a 'pop-up' when working in a clients record - For example, I have to keep a record of when I give clients regulated financial advice. This is tedious because I will be working with the client in different ways - pipeline, google drive, email etc but then always have to remember to go back to the client 'Details' page and add the 'Advice Given' Date. I would love it if every time I went into a client's record I got a pop up that said 'have you given this client advice today?' and I could click 'yes' and it would add the date to the client record. Review collected by and hosted on G2.com.

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Robert L.

Director of Land

Mid-Market (51-1000 emp.)

8/29/2021

"Copper Review"

4/5

What do you like best about Copper?

I like the integration between Copper and Slack. Review collected by and hosted on G2.com.

What do you dislike about Copper?

Still too much zombie data. Would like it to be able to more easily merge that data. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Robert,

Thank you so much for leaving your feedback. Do you mean duplicate data by "zombie data"? Please reach out to our team via the in-app chat and they'd be happy to give you a hand. We're thrilled to hear Copper is providing your organization more visibility into your client relationships. All the best, Melanie at Copper

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Shelby K.

Inside Sales Representative.

Small-Business (50 or fewer emp.)

9/21/2022

"Review of Coffee with Copper Session"

5/5

What do you like best about Copper?

New organization of projects and tracking of total sales Review collected by and hosted on G2.com.

What do you dislike about Copper?

Easily track the a full project from start to finish Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Shelby, Thank you for attending our Coffee with Coppers! We are so happy to hear you're finding value in the projects and pipelines functionality in Copper. We appreciate you leaving us a review. Melanie at Copper

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/28/2026

"Flexible and Capable, but Could Use More Features"

3.5/5

What do you like best about Copper?

I really enjoy its flexibility and what all it can do. Review collected by and hosted on G2.com.

What do you dislike about Copper?

Which it offered more features and was a little more user friendly. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi there, thank you so much for leaving your feedback. We're glad to hear you're enjoying Copper's flexibility. We do offer a variety of robust features across our different plans. We'd love to learn a little more about what features in particular you're looking for.

Copper naturally is very easy to set up right out of the box, but if you're running into usability challenges or have questions we'd love to give you a hand via the in-app chat, or reach out to support@copper.com.

Best,

Melanie at Copper