CookieYes is a great solution for DTC site for both US and EU customers. it allows you to setup Cookies settings and configure as needed. support team very helpful with any questions as well on banner settings. Review collected by and hosted on G2.com.

I don't see any downside. Our team wanted to combine EU and US settings which wasn't possible, but I think that's not really a downside of the platform, but rather the accuracy of the cookies banners. Review collected by and hosted on G2.com.

It is easy to start with and it has a very nice interface Review collected by and hosted on G2.com.

sometimes it can be complex to make it work with google ads etc. Review collected by and hosted on G2.com.

What I liked best was the eventual resolution and persistence of the support team in a complex, high-stakes situation. My request to cancel an auto-renewal and remove the credit card was complicated by an inaccessible original account owner's email, which led to necessary security verification steps.

Mia Lynn from the support team was courteous, professional, and persistent throughout the multi-day exchange. Despite the initial friction and my clear opposition to unauthorized charges, they successfully followed through on their promise. They confirmed the card removal and zero charges were made, which ultimately prevented a major business problem for us. They were responsive in a timely manner, and I appreciate that the outcome was a successful resolution. Review collected by and hosted on G2.com.

The primary frustration was the excessive and protracted security protocol required for a basic subscription change—removing a credit card and canceling an auto-renewal when the account owner had left the company.

The mandatory DNS verification or other manual alternatives were very rigid and time-consuming, especially since I, as the managing director, was clearly communicating our business decision to discontinue the service. The process felt overly bureaucratic and prioritized internal security procedures over a prompt and customer-centric service resolution. It took multiple days and several emails, including an explicit threat of legal action against unauthorized charges, before the issue was finally resolved. Streamlining the verification process for clear management requests would greatly improve the customer experience during offboarding. Review collected by and hosted on G2.com.

Since I’m not a developer, I need a plug-in that’s easy to use and customize for my clients. I previously used the free version, and I still got all the help I needed from the support team. It is easy to implement and integrate with the websites we build.

Now I use the paid versions for most clients, and it works like a charm. Review collected by and hosted on G2.com.

Honestly, there’s nothing I can really think of. The problems they had before with translations have been solved. Review collected by and hosted on G2.com.

The flexibility in cookie categorization. You can manually assign cookies to custom categories (e.g., Necessary, Functional, Advertisement), which gives you control over how tags fire based on user consent — and it supports full consent mode integration with GA4, Meta, LinkedIn, etc.

Customer support is fast and helpful. When we had issues with delayed consent updates, the support team responded quickly with clear guidance and even pointed out specific legacy scripts causing conflicts. That level of technical support was genuinely helpful. Review collected by and hosted on G2.com.

It struggles to auto-detect and categorize common cookies correctly

Even for well-known platforms like LinkedIn, Google Ads, and StackAdapt, CookieYes sometimes labels them as “uncategorized,” especially if they’re loaded dynamically or through GTM. This forces manual auditing, which can be time-consuming and error-prone. Review collected by and hosted on G2.com.

The performance is solid, with minimal bloat, making it both fast and reliable. Support with my last two interactions has been excellent. Review collected by and hosted on G2.com.

Unfortunately, the Cookieyes cookie is not PCI-DSS compliant and is set without obtaining any consent. As a result, you need to remove Cookieyes before running any PCI-DSS scan and then add it back afterward. This process is far from ideal. Review collected by and hosted on G2.com.

It works good and if there is any problem their supportservice is good, quick and friendly Review collected by and hosted on G2.com.

At the moment, I don’t have any negative points to mention. Review collected by and hosted on G2.com.

It's easy to use and the help is amazing! Review collected by and hosted on G2.com.

Nothing to complain about at the moment, just a lot of pluses! Review collected by and hosted on G2.com.

Some integrations were a bit more complicated for us because some tags were still present in the source code. But the support provided the right guidance to implement the entire package, alongside our own elements, in a data protection-compliant manner and completely in the Tag Manager. Review collected by and hosted on G2.com.

The help texts are only of limited use compared to support via email. Review collected by and hosted on G2.com.

Very nice support – easy to understand dashboard and great performance Review collected by and hosted on G2.com.

Not so much, my developer just wants to use a competitor Review collected by and hosted on G2.com.