---
title: COOKIES Reviews
meta_title: 'COOKIES Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how COOKIES works for a business like yours.
date_modified: '2025-11-06'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# COOKIES Reviews
**Vendor:** Icebox Software  
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)
## About COOKIES
COOKIES (Comprehensive Operations & Optimization Kit for IT Environment Solutions) is an all-in-one toolkit for Windows system administrators and IT professionals. Includes network diagnostics, system monitoring, PowerShell integration, Active Directory tools, and automation utilities. Streamline daily IT operations, troubleshoot connectivity issues, and manage Windows environments more efficiently. Designed for help desk technicians, system administrators, and IT support teams managing enterprise Windows networks.






- [View COOKIES pricing details and edition comparison](https://www.g2.com/products/cookies/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-15+10%3A06%3A05+-0500&secure%5Bsession_id%5D=95f07b60-3fea-4819-b10f-26c81fc104f0&secure%5Btoken%5D=65c48a39fbf4297cf4faa56e6d69fcee51bfa070330e74cb36426618a13d124d&format=llm_user)

## COOKIES Features
**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance
- User Management
- Task Management
- Issue Management
- Mobile Device Management

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking
- Deployment Management
- Policy Management
- Configuration Management
- IT Incident Management
- Remediation Management
- Support Ticket Management
- Compliance Management
- Activity Tracking
- Help Desk Management
- Inventory Management
- Contract/License Management
- Vendor Management
- Network Monitoring
- Server Monitoring
- Server Monitoring
- Network Monitoring

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing
- Service Level Agreement (SLA) Management
- Remote Access/Control

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Active Directory Integration

**Additional Functionality**
- Audit Trail
- Build Automation
- Alerts/Notifications
- Scheduling
- Maintenance Scheduling
- Generative AI
- Dashboard
- Endpoint Protection
- API
- Real-Time Reporting
- Billing & Invoicing
- Anti Virus
- Security Tools
- Performance Metrics
- Event Logs
- Self Service Portal
- Real-Time Analytics
- Backup and Recovery
- CRM
- Real-Time Updates
- AI Copilot
- Customizable Reports
- Usage Tracking/Analytics
- Task Scheduling
- Automatic Backup
- Device Auto Discovery
- Vulnerability Scanning
- For MSPs
- Customizable Branding
- Real-time Alerts
- Activity Dashboard
- Real-Time Data
- Access Controls/Permissions
- Reporting/Analytics
- Network Security
- Uptime Reporting

## Top COOKIES Alternatives
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