VAIDIK K.
VK
VAIDIK K.
Portfolio manager
Small-Business (50 or fewer emp.)
"compliances solutions that is so reliable and can be believed by everyone"
5/5
What do you like best about Cookiebot by Usercentrics?

It’s very reliable and all in one solotion for managing user consent. Review collected by and hosted on G2.com.

What do you dislike about Cookiebot by Usercentrics?

Till now nothing everything is good here Review collected by and hosted on G2.com.

Response from Pascale Comaty of Cookiebot by Usercentrics

Hi Vaidik,

Thank you for your review! Knowing that consent management feels less complex and more reliable day-to-day is exactly the outcome we work toward - so it's great to hear it's landing that way for you. If you ever have questions or need help with your setup, our support team is always here!

Thank you for your trust in Usercentrics!

Kind regards,

The Usercentrics Team

See how Cookiebot by Usercentrics improved
Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Decent CMP, but poor support and expensive scaling"
2.5/5
What do you like best about Cookiebot by Usercentrics?

Cookiebot is relatively easy to implement, especially when using Google Tag Manager. The initial setup doesn’t require deep technical knowledge, and the automatic cookie scanning and categorization are helpful for maintaining compliance without having to manually track every script. I also appreciate that it integrates with major platforms and frameworks out of the box, making it a solid option for getting a consent management system running quickly. Review collected by and hosted on G2.com.

What do you dislike about Cookiebot by Usercentrics?

The UI feels outdated, and as a long-time customer, I’m still stuck on an older version of the platform with no upgrade path in sight — which makes the growing subscription fees hard to justify.

Logging in can be confusing, as there seem to be multiple platform versions still in use.

Support is another weak point: response times are slow (typically 3–5 business days), and the replies I’ve received often suggest basic workarounds I had already considered, rather than offering any satisfying or long-term solutions.

The pricing model is also a major issue — especially if you have a cross-domain or multi-language setup, since each domain or subdomain is billed separately, even when they share the same cookies.

It would be helpful if Cookiebot allowed more control over scan frequency, especially for websites with a stable cookie setup where monthly scans aren’t necessary. Since pricing is tied to the number of pages scanned, allowing users to reduce scan frequency could be a simple way to manage costs on stable sites where cookies rarely change. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Cookiebot by Usercentrics

Hello there,

Thank you for sharing such a detailed review! We’re glad to hear Cookiebot’s easy setup, GTM integration, and automated scanning are helping you save time and stay compliant across regions. We also truly appreciate your candid feedback on the UI, pricing, and support experience - this kind of input is invaluable for us to keep improving. Your insights highlight both the strengths and the areas we need to refine, and we take them seriously. Thank you for being a long-time customer and for trusting Cookiebot with your compliance needs!

Kind regards,

The Usercentrics Cookiebot Team

Toni D.
TD
Toni D.
Full-stack Developer
Computer Software
Small-Business (50 or fewer emp.)
"Simple and professional cookie management"
4/5
What do you like best about Cookiebot by Usercentrics?

The best part is the ease of integration and how comprehensive it is for complying with cookie regulations. The panel is clear, automatically detects the site's cookies, and allows the website to always stay updated without having to manually review each script. Additionally, the Usercentrics brand conveys trust and seriousness in terms of privacy. Review collected by and hosted on G2.com.

What do you dislike about Cookiebot by Usercentrics?

The price may be somewhat high for small websites, and the template design could offer more customization options without touching code. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Cookiebot by Usercentrics

Hello Toni,

Thank you for your review! We’re glad to hear that Cookiebot by Usercentrics makes compliance easy, with clear management and automatic cookie detection. It’s great to know the platform helps you maintain privacy standards efficiently and reliably. We appreciate you sharing your experience!

Kind regards,

The Usercentrics Cookiebot Team

Verified User in Media Production
AM
Verified User in Media Production
Small-Business (50 or fewer emp.)
"Cookiebot makes it easy to insert a cookie banner. In case of problems there is an excellent support. I very like the implimentation via Google Tag Manager."
5/5
What do you like best about Cookiebot by Usercentrics?

The easy integration via Google Tag Manager. Review collected by and hosted on G2.com.

What do you dislike about Cookiebot by Usercentrics?

Add more customization Options/Adopt to Website Design automatically. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Cookiebot by Usercentrics

Hello there,

Thank you for your review! We're glad the GTM integration makes things easy and that our support team has been helpful when needed.

We appreciate your suggestion on automatic design adoption - this is useful feedback for our team.

Kind regards,

The Cookiebot Team

Carlo P.
CP
Carlo P.
Ufficio Tecnologie di rete e cabine primarie
"Perfect Tool for Cookie Monitoring"
5/5
What do you like best about Cookiebot by Usercentrics?

Excellent tool for controlling the cookies that the site can use. Review collected by and hosted on G2.com.

What do you dislike about Cookiebot by Usercentrics?

I have nothing to report Review collected by and hosted on G2.com.

Response from Pascale Comaty of Cookiebot by Usercentrics

Hello Carlo,

What a great title for a review! It's genuinely rewarding to hear that the platform gives you clear, reliable control over the cookies running on your site. Thanks for taking the time to share your experience with us.

Kind regards,

The Cookiebot Team

Correa C.
CC
Correa C.
Mortgage Loan Officer
Small-Business (50 or fewer emp.)
"User-Friendly Interface and Effortless Ease of Use"
5/5
What do you like best about Cookiebot by Usercentrics?

user friendly. great interface. Love the ease of use Review collected by and hosted on G2.com.

What do you dislike about Cookiebot by Usercentrics?

nothing everything is great, i will do more as i learn Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Cookiebot by Usercentrics

Hello Correa,

Thank you for your review! We're happy to hear you're enjoying the interface and ease of use. If you ever need guidance as you explore more features, our support team is always here to help.

Kind regards,

The Cookiebot CMP Team

popupstudio L.
PL
popupstudio L.
allround grafisch ontwerper / eigenaar
Small-Business (50 or fewer emp.)
"This is a horrible company"
0/5
What do you like best about Cookiebot by Usercentrics?

The cookie banner works properly, although it's quite standard. The advantage of their pricing system is that they're pricing themselves out of the market, so it'll be over fairly quickly. Review collected by and hosted on G2.com.

What do you dislike about Cookiebot by Usercentrics?

We had a truly terrible experience with this company. Even before we received the scan results/invoices for a series of sites, a huge amount had already been debited from our account. Commercial bot scanners result in unrealistically high invoices. Following their own "complaint handling" recommendation, I contacted support, but this is highly inadvisable... 20 emails later, you're back to square one. Fortunately, there are much better options available. Review collected by and hosted on G2.com.

Response from Review Platforms of Cookiebot by Usercentrics

Hi there,

Thank you for sharing your feedback. We're truly sorry to hear that your experience with our service did not meet your expectations.

Our scanner is designed to ensure full compliance coverage by identifying all HTML content a visitor could potentially access, including dynamic content, blog posts, embedded media, and even pages that are linked to, such as 404 pages. This approach is meant to help website owners stay compliant across their entire site, but we understand that in some cases, it can result in higher-than-expected page counts.

We understand this can be frustrating, particularly if the process felt unclear. While we strive to make our system as transparent as possible, site-specific configurations can sometimes lead to unexpected results. Your input helps us improve those areas going forward.

We appreciate you taking the time to share your experience.

Best regards,

The Usercentrics Cookiebot Team

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Easy GTM Installation and Simple Widget Management"
5/5
What do you like best about Cookiebot by Usercentrics?

Easy to install using GTM and easy to manage Review collected by and hosted on G2.com.

What do you dislike about Cookiebot by Usercentrics?

The options to style the widget are very limited. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Cookiebot by Usercentrics

Hello there,

Thank you for your review! We're glad the GTM installation and management have been easy for you.

For more advanced styling, Cookiebot does support full HTML, CSS, and JS customization - this guide may help: https://support.cookiebot.com/hc/en-us/articles/360003921454-Can-I-build-my-own-fully-customized-cookie-consent-banner

Kind regards,

The Cookiebot CMP Team

William F.
WF
William F.
CEO
Small-Business (50 or fewer emp.)
"Beware of predatory and fraudulent Price Hikes Despite Good CMP Features"
0.5/5
What do you like best about Cookiebot by Usercentrics?

Great solution for cookie management, easy to implement and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Cookiebot by Usercentrics?

Predatory and fraudulent. They 6x my price, even though I had the same amount of domains, same amount of sites etc, they just took the liberty to do that by sending an email that went to the spam folder.

I've been in contact with their support who is of no use what so ever. I do suspect that it is an ai answering, hence this review. Review collected by and hosted on G2.com.

Response from Yonina Spithoven of Cookiebot by Usercentrics

Hi William,

Thank you for taking the time to share your experience, and we’re glad to hear you value Cookiebot CMP’s ease of use. We’re genuinely sorry for the frustration and concern caused by the unexpected pricing change, and we understand how upsetting that can be.

After reviewing your account, our support team has shared a recommendation on how to proceed with your account via your support ticket. We’d like to reassure you that your case has been handled by our human support agents, and we hope that we were able to resolve this matter to your satisfaction.

Customer feedback like yours is extremely important to us. If you need any further assistance or have open questions, our support team remains available and happy to help.

Thank you for taking the time to share your experience and for giving us the opportunity to respond.

Kind regards,

Your Cookiebot CMP Team

XT
Xavier T.
Marketing agency owner
Small-Business (50 or fewer emp.)
"Cookiebot is the best"
5/5
What do you like best about Cookiebot by Usercentrics?

Generally, Cookiebot is the best CMP I have used thus far, so even though I will list disadvantages as well, it's still the best product on the market in my opinion.

What do I like most about it? The user interface, which is modern and attractive. When something is beautiful, you want to use it a lot more, and Cookiebot is beautiful. For someone who deeply cares about user privacy and complying with the applicable laws, I really appreciate the value Cookiebot brings — being compliant is easy and enjoyable to set up.

Ease of integration with Google Tag Manager is superb.

Additionally, there's great documentation both from the Cookiebot team itself and from YouTubers in the industry. All of this makes the learning curve smooth and encourages you to go back to Cookiebot for all your projects. Review collected by and hosted on G2.com.

What do you dislike about Cookiebot by Usercentrics?

Certain parts about Cookiebot can be confusing, especially if you're new to the product.

The relationship between Cookiebot and Usercentrics and how all the different UIs connect is not clear. I would love to see the company focus on one UI – the new Cookiebot UI. It's beautiful, easy to set up, and intuitive. I like the Usercentrics UI less.

Additionally, this complicated infrastructure leads to confusion for me and my clients. Sometimes, they have problems logging in – they end up logged into a different product.

Due to the pricing A/B tests conducted by Cookiebot, it's sometimes unclear how much you will pay for the service, because you see a different pricing table on the website than the one you're subject to. You need to contact support to receive your specific pricing.

Sometimes, I want my clients to set up a Cookiebot account, but they are forced to create a Usercentrics account through redirects.

Sometimes, I'm reading documentation, trying to learn how to implement a feature, and then I find out that this documentation refers to a different product in the company's family.

Product-wise, I would like the Cookie Declaration to be more mobile-friendly, especially the tables. I would recommend revisiting this feature and refining the media queries for mobile screens.

It's also essential to be able to change the email address owning a Cookiebot account. I needed this many times and it's not possible.

Overall, Cookiebot is a fantastic product and likely a wonderful business, as I come back to it over and over again and never unsubscribe. If they solve these pain points, this will be a unicorn. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Cookiebot by Usercentrics

Hello Xavier,

thank you so much for your detailed and thoughtful feedback! We're thrilled to hear that you find Cookiebot CMP to be the best CMP you've used and that the UI and integration with GTM are serving you well. We truly appreciate your insights on areas for improvement, these are valuable points, and we're actively working to streamline the user experience across our platforms.

Thanks again for your support.

Kind regards,

The Usercentrics Cookiebot Team