--- title: Convoso Reviews meta_title: 'Convoso Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 253 reviews by the users' company size, role or industry to find out how Convoso works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 253 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Convoso Reviews **Vendor:** Convoso **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 253 ## About Convoso Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter. ## Convoso Pros & Cons **What users like:** - Users appreciate the **ease of use** of Convoso, finding it straightforward and user-friendly for tracking calls. (38 reviews) - Users highlight the **incredible efficiency** of Convoso, enhancing productivity with smart dialing and intuitive tools. (20 reviews) - Users praise the **helpful customer support** of Convoso, consistently noting timely assistance and effective issue resolution. (17 reviews) - Users find Convoso **helpful** for effortless outbound calling and valuable tools that motivate sales teams effectively. (14 reviews) - Users love the **user-friendly interface** of Convoso, highlighting its straightforward navigation and easy customization options. (10 reviews) - Users appreciate the **easy setup** of Convoso, allowing teams to quickly log in and start taking calls. (9 reviews) - Easy Navigation (8 reviews) - Users love Convoso for its **user-friendly interface and powerful features** , making work-from-home experiences efficient and stress-free. (8 reviews) - Agent Productivity (7 reviews) - Call Recording (7 reviews) **What users dislike:** - Users experience **call issues** such as sudden logouts and time constraints for documenting calls, impacting usability. (9 reviews) - Users find the **learning curve steep** , with a complex setup process that challenges beginners and extends integration time. (6 reviews) - Users find Convoso to be **quite expensive** , making it challenging for small or solo entrepreneurs to afford. (5 reviews) - User experiences highlight the **complexity of the setup process** , especially for beginners, causing delays in configuration. (5 reviews) - Users experience **dialer issues** with delays during double dialing, yet overall performance remains efficient and satisfactory. (4 reviews) - Users report difficulties with **contact management** , including challenges in finding past clients and transferring calls effectively. (3 reviews) - Dialer Limitations (3 reviews) - System Delays (3 reviews) - Communication Issues (2 reviews) - Users find the **complexity** of Convoso challenging, particularly in navigating and utilizing advanced features effectively. (2 reviews) ## Convoso Reviews ### 1. Convoso review **Rating:** 5.0/5.0 stars **Reviewed by:** Emily P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Convoso?** I like how easy it is to add call notes to the specific phone number and the script tab next to the phone number is also very detailed and useful as a tool to present the right information to the customer. **What do you dislike about Convoso?** Sometimes it will have troubles leaving voicemails but I believe that is on the customer end of it and not necessarily Convoso, other than that I like everything else **What problems is Convoso solving and how is that benefiting you?** It is allowing me to keep good track of my customers and also tracks the date and time of the calls and reminds me of callbacks, it is extremely helpful in a lot of ways ### 2. Functional product with a few bugs to iron out **Rating:** 2.5/5.0 stars **Reviewed by:** Shawn A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Convoso?** Call flow is pretty seamless, the calls come in and go out as they're supposed to with clear audio indications of what is happening even if not looking at that screen. **What do you dislike about Convoso?** There are a fair amount of bugs that happen throughout the normal use of Convoso, it's not constant but calls tend to drop more than other alternatives and some of the interfaces could use a bit of touching up. **What problems is Convoso solving and how is that benefiting you?** Receiving transferred outbound calls and placing outbound calls to prospective clients. After originally using salesforce there are a few features that I miss having but also a few new ones I'm enjoying. ### 3. Efficient, feature rich, easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Tahja P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Convoso?** The User interface is straightforward to maneuver and feature-rich with embedded tools we use daily. It's also reliable and secure, so our company places that level of trust in consistently using it. Additionally, the versatility is very beneficial; we can use it with additional tools to expand our productivity. **What do you dislike about Convoso?** Regardless of how powerful the system is - When the workload is high or a lot of leads and calls are coming in, the system does drop a few frames, and there are a few very slight slowdowns. There could be a few more optimizations for when hefty workloads are taking place on the software side. **What problems is Convoso solving and how is that benefiting you?** It saves a lot of time that would have been spent on trivial and repetitive tasks with just the software. That time saved can be rightfully spent on more crucial tasks at hand. ### 4. Best dialer I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Alyson R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Convoso?** The interface makes it easy to know what contact we've had with the person on the other end of the call and what the call might be in regards to. Call history feature is especially helpful. **What do you dislike about Convoso?** The info often takes a few moments to load, which is time that is important for properly introducing a call. This can be frustrating when trying to build trust with a caller. **What problems is Convoso solving and how is that benefiting you?** Convoso is making it easy for our team to be available and reaching out to a large audience so we can effectively contact all the potential clients in our system. ### 5. It is easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** The ability to use the voicemail function and to be able to see whether a call is inbound or outbound. I also like the way things are logged on the system, like breaks and lunches. **What do you dislike about Convoso?** The inability for clients to get directly to me when they call in if I am on another call. I also do not like that there is not a button for certain dispositions. **What problems is Convoso solving and how is that benefiting you?** It is allowing me to get in contact with perspective clients and to be able to call back people that are interested and potentially make sales on the platform. ### 6. Convoso-Bridge Legal **Rating:** 2.5/5.0 stars **Reviewed by:** Ariel K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like that I can see my talk time, my wait time, and my number of calls in real time, which allows me to track my work progress throughout the day. Very helpful. **What do you dislike about Convoso?** One thing that I dislike about Convoso is the force pause option. Not sure what it is used for; however, it can sometimes be inconvenient when administration is not available to take me off of the feature. **What problems is Convoso solving and how is that benefiting you?** For the company in general, Convoso is providing automated dialing services so that the case managers and intake specialists do not have to manually dial every call. ### 7. Convoso review **Rating:** 5.0/5.0 stars **Reviewed by:** zach h. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Convoso?** convso is nicest for reporting and the auto dialer **What do you dislike about Convoso?** not many downside to convoso, i would say it is slightly annoying with having it all in PST time and not EST time but that is not that big of a deal **What problems is Convoso solving and how is that benefiting you?** a problem we had was effiency before convoso but with the auto dialer it solved all of that ### 8. New to the system but enjoing so far **Rating:** 4.0/5.0 stars **Reviewed by:** Tyler M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Convoso?** The very responsive implementation team, intuitive system with many customizable features on and administration side also very simple and easy to train agents on using the platform. **What do you dislike about Convoso?** Internal reporting is a bit stiff and requires exporting as CSV to utilize and implement improvement strategies for agents properly **What problems is Convoso solving and how is that benefiting you?** The ability to dial through our leads quicker and more efficiently has been a massive improvement. ### 9. Convoso is very easy to use and creates a great process flow **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Convoso?** I love using the dashboard to view call progression and my personal daily usage of the system on a daily basis. Having a way to see my daily performance creates a great metric. **What do you dislike about Convoso?** I don't like the voice message system because there is no way to receive an alert of new messages. Having instant notification of messages would be really helpful. **What problems is Convoso solving and how is that benefiting you?** I primarily use Convoso to receive incoming calls from customers. The system is very easy to use, making outbound calls a synch. Convoso also facilitates quick retrieval of information. ### 10. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Shareen S. | Pre-sales representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Overall, the system is very easy to use and get accustomed to. I like that the script can be changed, and it seems like a very customizable system. **What do you dislike about Convoso?** The system can spontaneously kick you off, which can be frustrating - especially if you're in the middle of a call. Sometimes the dialpad will not register the button presses during the call. **What problems is Convoso solving and how is that benefiting you?** We are quickly reaching leads and getting answering machine calls out of the way with the help of Convoso. We can reach way more people than by trying to dial ourselves! ### 11. Convoso: The Good, the Bad and the Great **Rating:** 4.0/5.0 stars **Reviewed by:** Nick K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Convoso has a very intuitive interface and is almost always reliable. The call quality is consistently good and the call recording feature is a lifesaver. **What do you dislike about Convoso?** It would be helpful and time saving if you could search numbers with out having to remove hyphens (for example, you have to search 1110003333 instead of entering 111-000-3333). **What problems is Convoso solving and how is that benefiting you?** Convoso makes it easy to reach out to customers with multiple numbers without making you change their info each time you call. It's especially helpful in showing how many times you've reached out to someone. ### 12. Makes Call Center Tasks Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like the fact that it is user friendly and has easy buttons to recognize. **What do you dislike about Convoso?** The Disposition keys on the left are spaced too close apart, makes it easy to make a mistake. **What problems is Convoso solving and how is that benefiting you?** Not only is it easy to accept and dispo calls, I recently observed another great feature. Sometimes with the back to back calls it is hard to go back in the history before another call comes in. I noticed that Convoso bookmarks the area of call history that I was previously looking at. ### 13. Insurance agent and convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Sales Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** It's reliable, and customer support has been excellent in ensuring that our business operations don't experience any unnecessary disruptions. **What do you dislike about Convoso?** I wish there was an infinite lead search available to agents. I also wish that the formatting of a lead's telephone number was structured differently. It should be formatted as (123) 456-7897 instead of 1234567897. **What problems is Convoso solving and how is that benefiting you?** Convoso does an excellent job of eliminating spam calls and filtering out unanswered calls. Convoso also provides excellent data reporting for management to analyze for weekly reports. ### 14. My experience with Convoso is overall excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanna G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Convoso?** What I like most about convoso is the ease in making calls **What do you dislike about Convoso?** What I like least about Convoso is the hoigh volume of drop calls **What problems is Convoso solving and how is that benefiting you?** Being able to call clienys professionwlly without using my personal cell ### 15. Convoso is a great software! **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley S. | Appointment Setter, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** The most helpful part of convoso was that it was able to dial multiple leads all at once. The best thing is that it aided with getting connected with more people in a more timely manner. **What do you dislike about Convoso?** The least helpful is that it would still contact leads that were already marked as disqualified. This could be better if the system had a filter to take out leads once they are tagged as disqualified. **What problems is Convoso solving and how is that benefiting you?** It was solving the problem of contacting more leads in a minute which was beneficially because the more leads that got connected the more opportunity there was to book appointments and possibly get a sale from these leads. ### 16. One of the best auto dialer we've ever use **Rating:** 4.5/5.0 stars **Reviewed by:** Erle M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Convoso?** What I like about them is their team dedication. Very approachable and knowledgeable people. **What do you dislike about Convoso?** Nothing major but we've come across some minor bugs or glitch which can be improve overtime. **What problems is Convoso solving and how is that benefiting you?** Productivity and consistency would be at the top of my list ### 17. Perfect for me **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like that it is browser-based rather than software based. Do not have to worry about updating the software, all I do is log in. **What do you dislike about Convoso?** I wish there was a way to reserve my leads, I could benefit by locking a lead down. **What problems is Convoso solving and how is that benefiting you?** It makes it so easy to auto-dial leads, I know longer have to worry about manually dialing everything and it makes my job 3x easier by doing this. ### 18. Convoso **Rating:** 4.0/5.0 stars **Reviewed by:** Billie F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Visual Appeal & Easy of Use. The visual appeal makes it an interesting system to work with, not dull! And the easy of use makes it easy to train new users. **What do you dislike about Convoso?** The often issue is system delay and call connection when calls get dropped or can't be fully connected. Sometimes the system hangs in the call and won't let the agent disposition. **What problems is Convoso solving and how is that benefiting you?** It makes connecting to callers an easy task. ### 19. Easy to use, but could use some improvement with texting **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Very easy to use, especially the way that my administrators have set it up. **What do you dislike about Convoso?** The texting feature could be improved, its very difficult to use/see, and i cant look at my whol e message at once. Its clear that whoever designed it, has never had to use it. **What problems is Convoso solving and how is that benefiting you?** It allows us to dial out to leads faster and only serves users the callers that actually pick up. ### 20. Good for call center **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Convoso?** I like to use Convoso to check the call log and the recording between sales representatives and clients. The link of the recording is very powerful when sharing. **What do you dislike about Convoso?** The filter is a bit messy. I need to select a lot of fields to get the filter on. So many words. Also, everytime I want to log in to the account, they system asks me to log out and then log in again. **What problems is Convoso solving and how is that benefiting you?** Checking call log, recording, connect to our company's database to track how many call and the call status of each call between the call center and our clients. ### 21. Convoso **Rating:** 5.0/5.0 stars **Reviewed by:** Tara S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Convoso?** I like that Convoso is very user friendly and easy to navigate. It has different fields that work great for logging calls. **What do you dislike about Convoso?** As of right now there is nothing I dislike about Convoso **What problems is Convoso solving and how is that benefiting you?** Convoso allows me to handle each call, properly log and add appropriate info, and disposition my call. ### 22. Leadign Dialing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Isaiah R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Super easy to use and the features make daily work activities a breeze. **What do you dislike about Convoso?** At times the incorrect lead id would populate on an inbound call or the call recording would be null and void. **What problems is Convoso solving and how is that benefiting you?** It beats physically dialing a bunch of contacts hoping someone answers. easy dial system, and super simple to leave a voicemail and carry over to the next call. ### 23. Everquote Convoso **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Convoso?** I like how many leads we call in a day, and I like that I dont have to ring through to get a voicemail, the system kicks right over to a voicemail to save time **What do you dislike about Convoso?** I dislike how much cache and cookie space the site eats up. If I have any other tabs open, Convoso will slow down and have trouble populating the script **What problems is Convoso solving and how is that benefiting you?** I dont have to individually dial out to 100's of leads in a day. The Dispositions make it easier to categorize leads on the back end ### 24. Convoso was so simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Convoso?** Covoso is exceptionally user-friendly and easy to navigate. I highly recommend it! **What do you dislike about Convoso?** So far, I have not experienced any downsides or issues with Convoso. **What problems is Convoso solving and how is that benefiting you?** Routes inbound calls and works as a dialer. ### 25. Works great as an inbound/outbound call campaign platform **Rating:** 5.0/5.0 stars **Reviewed by:** Franklin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2023 **What do you like best about Convoso?** Helps me stay organized, easy to use and easy to find customers I've spoken to previously. **What do you dislike about Convoso?** If you forget to click "apply changes" all info may be lost. Calls can drop if you don't have a strong internet connection. **What problems is Convoso solving and how is that benefiting you?** I hope they are going to implement an auto save feature for lead info. This would be immensely helpful. ### 26. I love convoso **Rating:** 4.0/5.0 stars **Reviewed by:** Justin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2023 **What do you like best about Convoso?** Very proficient and reliable for everyday use **What do you dislike about Convoso?** Not the best on MacBooks but if you make adjustments it will be just fine **What problems is Convoso solving and how is that benefiting you?** They are eliminating the need for me to make extra steps in my everyday workload and I can breathe a lot more and get a lot more done at the same time ### 27. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Clarisse S. | Talent Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Convoso?** Convoso is extremely user friendly and can be navigate pretty easily. **What do you dislike about Convoso?** From Tom to time there is a slight lag in the connection of calls but with a quick clear cache you are all set. **What problems is Convoso solving and how is that benefiting you?** The ease of use is a major factor with taking calls and convoso is pretty consistent in maintaining that feature of usability. ### 28. Convoso user **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Convoso is easy to use and operate. It's straightforward to access calls and reference back to anything recorded. **What do you dislike about Convoso?** The downside while using Convoso would be the high call volume delays. The system will lag and delay while trying to dispo calls. **What problems is Convoso solving and how is that benefiting you?** I would say their IT support works hard when an issue arises, which benefits us all. ### 29. Simple and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Jena R. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** How easy it is to accept and manage phone calls. And the callback feature **What do you dislike about Convoso?** I wish I could log out directly from the available status, and there was a button for stepping away, like to grab coffee, so I didn't have to use the restroom. **What problems is Convoso solving and how is that benefiting you?** Attempting to filter out the answering machines and adjust the speed of the dialer when it becomes an issue. ### 30. Convoso Review **Rating:** 5.0/5.0 stars **Reviewed by:** Deivid L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I love how Convoso makes it easy to sort through different calling campaigns and the seamless interface displaying prospect's information during a call. **What do you dislike about Convoso?** Sometimes it is difficult to sign back into Convoso when the browser is forcibly shut down. **What problems is Convoso solving and how is that benefiting you?** Convoso makes it easier to increase outreach volume. More contacts equals more potential leads and increased business. ### 31. Convoso is a great tool to use be successful in a company. **Rating:** 5.0/5.0 stars **Reviewed by:** Tina S. | Inside Sales Representative, Appointment Setter, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** That is extremely easy to navigate as a system. It is very hands on. **What do you dislike about Convoso?** It seems to lag a little bit every now and then. You do have to sometimes log in and out daily to get it to work properly. **What problems is Convoso solving and how is that benefiting you?** It solving the problem of being able to get ahold of leads to perform transfers. ### 32. Fantastic Product **Rating:** 5.0/5.0 stars **Reviewed by:** Christen S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Convoso?** Easy to use features! User friendly! Does everything I need it to do for my daily job duties. **What do you dislike about Convoso?** I have no complaints about Convoso, it is very sufficient for my job **What problems is Convoso solving and how is that benefiting you?** Convoso is very easy to navigate, so I never have questions navigating my way around the website. Helps me stay on task. ### 33. My experience has been amazing and very informative with convoso **Rating:** 4.5/5.0 stars **Reviewed by:** Michie V. | Patient Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Convoso?** I like how they give you options as to options there are to press if the lead does not want to further with the conversations. The rebuttals are right there for you to see. **What do you dislike about Convoso?** I wouldn't say I like how it kicks you out literally if you're on wrap-up after a while. Also, I don't particularly appreciate how sometimes it takes time before the next call. **What problems is Convoso solving and how is that benefiting you?** The problem convoso is solving is helping increase call volumes help with selling products and or services. also, it helps with lead generation ### 34. Does the job and does it well **Rating:** 2.5/5.0 stars **Reviewed by:** James E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Convose is very simple and easy to use and that's very crucial for the company I work at. **What do you dislike about Convoso?** There are times where Convoso may slow down and cause technical difficulties for some agents **What problems is Convoso solving and how is that benefiting you?** Convose is our main tool as a PSR at Everquote being the only auto-dialer needed for buisness to run as usual! ### 35. Best system ive ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Convoso?** Ease of access, awesome user interface, easy to operate **What do you dislike about Convoso?** Not a while lot really, just the time that it takes to process a call and listen to the recording. **What problems is Convoso solving and how is that benefiting you?** They are fixing call quality, which is a great improvement and a necessity. ### 36. Great Experience with Convoso! **Rating:** 5.0/5.0 stars **Reviewed by:** Diobert P. O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2023 **What do you like best about Convoso?** We were able to convert a lot of leads and Convoso is really user-friendly as well **What do you dislike about Convoso?** We didn't have any issues so far and the support has been great in helping us with our concern. **What problems is Convoso solving and how is that benefiting you?** Our lead generation problem has improved and we were able to get a lot more contact with leads ### 37. Convoso is our life’s blood **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** It's easy to use and feature rich for our application. **What do you dislike about Convoso?** Not really much to dislike, it would be nice if it could receive images on texting platform. **What problems is Convoso solving and how is that benefiting you?** It keeps all our clients information including notes all in one location, so when dialing customers everything is on the screen in front of you. ### 38. Simple and user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Michele L. | Blood Donor Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Simple, easy and quick to use. Can easily switch between different clients while taking inbound and outbound calls. **What do you dislike about Convoso?** Sometimes gets stuck on the dialogue page when switching, but catches up after a few seconds. **What problems is Convoso solving and how is that benefiting you?** Makes it easy to call clients and run through all call listings quickly, which increases productivity ### 39. Evalutation **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like how easy it is to take calls and disposition. Its very plug and play. its so easy a cave man can do it. **What do you dislike about Convoso?** I dont like that its not that easy to dial out on a manual call. **What problems is Convoso solving and how is that benefiting you?** its solving not having to dial out by hand. ### 40. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** belinda C. | Transfer Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Convoso?** I love the ease of use of the Convoso dialer. **What do you dislike about Convoso?** Switching from one status to another the screens will freeze up, but calls will continue. **What problems is Convoso solving and how is that benefiting you?** The screen freezing up, and the benefits are that the flow of my work day is not broken up by tech issues. ### 41. Convoso user-PSR **Rating:** 3.5/5.0 stars **Reviewed by:** Judith M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** easy access to features. Allows me to look at call status and results. **What do you dislike about Convoso?** Program can be inconsistent at times. Website crashes whe updated and can cause us to be effected with numbers **What problems is Convoso solving and how is that benefiting you?** n/a. i am unsure. Convoso tends to request multiple calls to fix issues regarding other carriers. ### 42. Solid product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** One of the things that makes Convoso stand out is its advanced lead management capabilities. Convoso provides an intuitive and user-friendly lead management system that allows call center agents to easily track and manage leads throughout the entire sales process. The platform also provides automated lead nurturing capabilities, ensuring that leads are engaged at every touchpoint and increasing the chances of conversion. **What do you dislike about Convoso?** The pricing structure can be less complex and be more transparent upfront. **What problems is Convoso solving and how is that benefiting you?** Overall, Convoso is a robust and feature-rich contact center software that can help call centers improve their efficiency and productivity. Its advanced lead management capabilities, automated dialing, and call routing features make it a popular choice among call center operators looking to streamline their operations and drive better results. ### 43. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Theodore E. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Convoso?** I was able to use this system without any problems my first day using it **What do you dislike about Convoso?** no downsides design could use more color and style to make it more appealing to the eye **What problems is Convoso solving and how is that benefiting you?** we've had a coupe outgages this week but no major down time ### 44. Convoso User Review **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Convoso manages all my outbound and inbound calls and call recording is essential for medicare compliance **What do you dislike about Convoso?** I have very fas fiber internet and call quality can be choppy at times **What problems is Convoso solving and how is that benefiting you?** Managing all calls and recording is very important in the medicare field ### 45. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Julian E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Very little trouble, very easy to access. Clear call sounds, rarely any problems. **What do you dislike about Convoso?** Sometimes convoso crashes and the whole team has to try to continue with our leads. **What problems is Convoso solving and how is that benefiting you?** Having to dial out numbers takes too much time, and convoso helps eliminate voicemails. ### 46. Convoso is good **Rating:** 4.0/5.0 stars **Reviewed by:** Amy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I am a new to Convoso and learned how to use it in about two minutes. **What do you dislike about Convoso?** I really cannot think of anything bad about Convoso. **What problems is Convoso solving and how is that benefiting you?** It lets me talk to people very clearly and easily and is easy to edit as well. ### 47. It’s really easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Sijham B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** The fact that is easy to use and you don't need to download any software or app **What do you dislike about Convoso?** It lags sometimes, but might be because all the people using it **What problems is Convoso solving and how is that benefiting you?** Is helping to get in contact with people in an easy way ### 48. My Convoso review **Rating:** 2.5/5.0 stars **Reviewed by:** Aaron T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I like that I am able to use Convoso to make money **What do you dislike about Convoso?** The inconvenience of Convoso is sometimes I am unable to hear the person on the other end of the phone **What problems is Convoso solving and how is that benefiting you?** I am unable to solve any problems with Convoso ### 49. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha M. | Qualifying Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** I love how simple it is. Very easy to use and understand. **What do you dislike about Convoso?** I dislike when Convoso freezes up or lags with the script. **What problems is Convoso solving and how is that benefiting you?** Convoso is beginning to smooth out a little more with the lagging which helps me get sells. ### 50. Very positive. User friendly interface and customer service very helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Jovan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Convoso?** Callback and viewing call log history. Being able to set up call backs is very good. **What do you dislike about Convoso?** The default time zone is confusing when setting up call backs. **What problems is Convoso solving and how is that benefiting you?** We are able to do lead generation for the health insurance industry. ## Convoso Discussions - [How do I get started with Convoso?](https://www.g2.com/discussions/how-do-i-get-started-with-convoso) - 1 comment, 1 upvote - [What makes Convoso Ignite different from other caller ID reputation tools?](https://www.g2.com/discussions/what-makes-convoso-ignite-different-from-other-caller-id-reputation-tools) - 1 comment, 1 upvote - [What is Convoso Ignite?](https://www.g2.com/discussions/what-is-convoso-ignite) - 1 comment, 1 upvote - [How does Convoso support compliance?](https://www.g2.com/discussions/how-does-convoso-support-compliance) - 1 comment, 1 upvote - [How does Convoso fixt spam-labeled callerIDs?](https://www.g2.com/discussions/how-does-convoso-fixt-spam-labeled-callerids) - 1 comment, 1 upvote - [View Convoso pricing details and edition comparison](https://www.g2.com/products/convoso/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A13%3A23+-0500&secure%5Bsession_id%5D=c2344f9c-de13-47f6-a3c6-9ef4a9c380b0&secure%5Btoken%5D=4b3c0e6dffee23bcf7e42e862e17da82c9f4076b5bf418c8e201efd7dec1c184&format=llm_user) ## Convoso Integrations - [CallRail](https://www.g2.com/products/callrail/reviews) - [Channel Automation](https://www.g2.com/products/channel-automation/reviews) - [Contact Center Compliance](https://www.g2.com/products/contact-center-compliance/reviews) - [Faraday](https://www.g2.com/products/faraday/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [LeadsPedia](https://www.g2.com/products/leadspedia/reviews) - [OnScript AI](https://www.g2.com/products/onscript-ai/reviews) - [Phonexa](https://www.g2.com/products/phonexa/reviews) - [Pingtree](https://www.g2.com/products/pingtree/reviews) - [Retreaver](https://www.g2.com/products/retreaver/reviews) - [Ringba](https://www.g2.com/products/ringba/reviews) - [Salesforce Appexchange](https://www.g2.com/products/salesforce-appexchange/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Trestle](https://www.g2.com/products/trestle-solutions-inc-trestle/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [ZIZO](https://www.g2.com/products/zizo/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Convoso Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top Convoso Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 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