JG

Joe G.

Operations Director

Marketing and Advertising

Small-Business (50 or fewer emp.)

11/20/2015

"Cumbersome but usable. "

2.5/5

What do you like best about Convirza?

I like that Convirza gives me relatively quick access to gross calls by route, group, and over reasonable time periods, with some limited analytics. Also, purchasing new numbers is straightforward and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Convirza?

The UX loads slowly and takes a long time to accomplish even basic tasks. Changing ringto numbers for groups of routes and moving routes between groups is painstaking, editing (or even viewing) notification emails and webhooks is much harder than it should be, and the lack of control with user permissions has caused us some problems in the past. We've worked with a developer to create our own webapp that uses the Convirza API, but the API itself is also fairly limited (the inability to manage webhooks with the API is particularly annoying.) Review collected by and hosted on G2.com.

Recommendations to others considering Convirza:

Conrviza is good for top-level management of a large number of routes, but the granular controls are cumbersome at best. If you don't want to use webooks, change your ringto numbers or notification emails often, or create users that can access multiple, specific groups throughout your account, then Conrviza will work fine. Review collected by and hosted on G2.com.

What problems is Convirza solving and how is that benefiting you?

We needed a single consolidated platform to manage a large number of routes to show the effectiveness of our marketing efforts for our clients. While we used three different providers before, switching to one provider has allowed us to better develop our own applications using your API, as well as better manage numbers as they are repurposed for other clients. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/5/2016

"Convirza - Unethical or illegal business practices"

0/5

What do you like best about Convirza?

Not much. Worst customer service and interface we've dealt with. Review collected by and hosted on G2.com.

What do you dislike about Convirza?

The user interface is confusing and hard to work with. We've been trying to move to another call tracking company for the last 2 months, and Convirza has been stalling and continuing to bill us. Which to me is unethical and we'll see if the FCC thinks it's illegal.

Either way dealing with Convirza has been a nightmare and I highly recommend you avoid them at all costs. Review collected by and hosted on G2.com.

MN

Mark N.

Chief Digital Officer

Mid-Market (51-1000 emp.)

11/20/2015

"Inexpensive Phone tracking solution"

3.5/5

What do you like best about Convirza?

Convirza is the easiest and one of the less expensive phone tracking solutions out there. Its great especially for smaller businesses that don't have high volume calls but still need call tracking. Review collected by and hosted on G2.com.

What do you dislike about Convirza?

We have had some issues with robo calls hitting some of the numbers we were assigned but that may have simply been some bad phone numbers in the pool that were assigned to us. Review collected by and hosted on G2.com.

JT

Justin T.

Owner

Marketing and Advertising

Small-Business (50 or fewer emp.)

5/8/2015

"This product gives YOU the power!"

5/5

What do you like best about Convirza?

Interface allows you to make the changes to your account. Previous call providers required their approval for certain parts of the service. Log My Calls make the listening and finding of new numbers extremely easy. Review collected by and hosted on G2.com.

What do you dislike about Convirza?

The web app can be a little slow. But once you see the amount data they are processing, it is understandable. Review collected by and hosted on G2.com.

Recommendations to others considering Convirza:

If you want to start to capture data from your call system, LogMyCalls has the solution for you. Review collected by and hosted on G2.com.

What problems is Convirza solving and how is that benefiting you?

They make changing and updating phone routes really easy. The ability to export reports to excel to dive deeper into the analytics makes Log My Calls more suitable for a wide range of business. The insights derived from their analytics are great! Review collected by and hosted on G2.com.

MG

Matthew G.

President

Facilities Services

Mid-Market (51-1000 emp.)

11/20/2015

"Solid with great reporting"

4.5/5

What do you like best about Convirza?

Responsive support team and personal service. Flexible reporting Review collected by and hosted on G2.com.

What do you dislike about Convirza?

I have often had to call the team to attention of small glitches in reports and features rather than the other way around Review collected by and hosted on G2.com.

ML

Michael L.

Owner

Management Consulting

Small-Business (50 or fewer emp.)

5/18/2015

"Voice algorithms and data analytics"

5/5

What do you like best about Convirza?

Over the past 8 months, LogMyCalls voice algorithms has become a critical part of our data analytics and market analysis. Their technical staff has tweaked its algorithms to support our HVAC & plumbing industry contractors with greater than 95% accuracy.

We rely on their APIs to automated data mining, reporting and analysis for our clients. Review collected by and hosted on G2.com.

What do you dislike about Convirza?

Missed Opportunities notifications do not get turned around quickly enough to save missed opportunties. Review collected by and hosted on G2.com.

What problems is Convirza solving and how is that benefiting you?

By deploying the technology across our customer base we are able to provide uniform call data metrics across the HVAC & Plumbing industry. The result is more accurate information on ROI, agent bookings, Lead Score and sales skills. You get what you measure. The first step towards better ROI and increased revenue begins with accurate, unbiased measurement. Thats what Log My Calls gives us. Review collected by and hosted on G2.com.

LP

Lori P.

Private Consultant Business Development

Mid-Market (51-1000 emp.)

11/20/2015

"Convirza"

5/5

What do you like best about Convirza?

The increased production results and customer service provided. Review collected by and hosted on G2.com.

What do you dislike about Convirza?

We have not discovered and issues with the product. Review collected by and hosted on G2.com.

AF

Alex F.

Internet Marketing Manager and Sales Advisor

Automotive

Small-Business (50 or fewer emp.)

3/30/2015

"LogMyCalls has greatly increased the amount of quality leads we receive each day"

4.5/5

What do you like best about Convirza?

One of the best features of LogMyCalls is the ability to analyze each call, and rate the quality of the lead. In this way, Log MyCalls provides data and valuable insight that we use in determining the best place for our ad spend budgets. Another great aspect is the interface itself, very user friendly as well as aesthetically pleasing. Review collected by and hosted on G2.com.

What do you dislike about Convirza?

The only downside is that its not Free. But if it was, it wouldn't be anywhere near the product that it is! Great service! Review collected by and hosted on G2.com.

What problems is Convirza solving and how is that benefiting you?

By analyzing data from our phone conversations, we have been able to cut down on wasteful Adword spend budgets. We also, once a month, sit down and listen to a few of the 'good' and 'bad' calls, and this gives our sales team insight to make the needed adjustments for a positive shift in handling our leads. Review collected by and hosted on G2.com.

CA

Verified User in Automotive

Small-Business (50 or fewer emp.)

11/23/2015

"Great Product, Not So Great Support"

3/5

What do you like best about Convirza?

Ability to create customized scorecards to evaluate y clients sales calls Review collected by and hosted on G2.com.

What do you dislike about Convirza?

Have gone through multiple account managers and each one is like starting over adding time and frustration. Review collected by and hosted on G2.com.

Recommendations to others considering Convirza:

Discuss the support you will receive in detail, specifically what will happen if/when your account manager leaves. Review collected by and hosted on G2.com.

What problems is Convirza solving and how is that benefiting you?

Ability to measure sales call performance of client representatives. Good tracking, okay reporting Review collected by and hosted on G2.com.

IW

Iriapa W.

Recruiter

Staffing and Recruiting

Mid-Market (51-1000 emp.)

3/26/2015

"Log my calls is a great way to keep track of calls made and received"

4.5/5

What do you like best about Convirza?

I like that any calls received and placed are tracked well and all metrics are well displayed, letting you see exactly how you are doing. It also saves time when trying to figure out exact statistics. Review collected by and hosted on G2.com.

What do you dislike about Convirza?

Nothing really, I have no complaints so far, everything is perfectly functional and practical. Review collected by and hosted on G2.com.

Recommendations to others considering Convirza:

If you need call tracking, this is the way to go. Review collected by and hosted on G2.com.

What problems is Convirza solving and how is that benefiting you?

I am primarily using it to track my activity for the day to make sure I am meeting my personal goals. The benefits I have realized are in being able to analyze my progress and see where I need to improve. Review collected by and hosted on G2.com.